Severn Trent Reviews 33,722

Antony Webster 14291345 great customer service really happy

Stuart Lovell ref: 14289441
Stuart came to my address to check if there was any leaks. Did a fantastic job, very nice and ran me through every check that was done.

Easy booking. Jake called before he arrived, fixed the problem and also booked in more work to replace a boundary box. Great service! Thank you

14291652
Rhys m and rob m
Good experience. Nice and fast.

Ref no 14291377. I rang this morning with a difficulty and was amazed that within two hours Luke had come and dealt with the problem reassuring me at the same time. Very speedy pleasant and polite.

Luke T and Jimmy B
14274758

Turned up on time when they said they would. Used their experience to find the problem and got it sorted within the hour. Excellent service

I had to report a low water pressure issue that had been ongoing for sometime and appeared to be getting worse. The company dispatched Nicole 26/4/26 who was very polite and informed . I was given ref 14263814 and everything was explained. A few days later Leon and Ben arrived and carried out work in a very tidy manner on my property. Again very polite and informed.I was informed further work was needed..which took place a a week or so later..with complete road closures and excavations in the road to lay a new water pipe that was very much needed. All went very well and my issue is now resolved as far as I can tell. I was amazed at the speed this was carried out and my updates via text and on cards left when staff visited. I was recontacted by Nicole 5/5/26 to ensure there were no problems.I am very satisfied overall so thank you Severn Trent for a great job well done.. and thanks again to Nicole and the team involved.

14285200 D Briggs on time. Thorough inspection and helpful

Luke T 14288907 - Luke came out to find our external stop tap. He was really friendly, understood the problem and went out of his way to resolve the issue. It was a pleasure dealing with him

Kevin Copestake on job number 14291556. Amazing work. Quick and reassuring in ability to solve our problem. Good future advice given. Thank you for helping us this morning

I made the phone call to Severn Trent at 11:00 to be told that an engineer would arrive within 4hrs. Kieron Legg, engineer, phoned at 11:45 and arrived at 12:00 and sorted the seized stop tap within 30 minutes. From initial phone call to fixing the problem the company was reassuring, professional, prompt and friendly. Kieron was particularly efficient and talked me through what he was doing. A tricky job done well!

had a very positive experience with Stuart Weber from Severn Trent. From the moment he arrived, he was extremely professional, friendly, and easy to deal with. He took the time to clearly explain the issue and made sure I fully understood what needed to be done.

What really stood out was how quickly and efficiently he resolved everything. The issue was handled immediately, and his proactive approach gave me great confidence that it was being dealt with properly.

Stuart was also very approachable and understanding throughout the visit, which made the whole experience stress-free. It’s not often you come across such high levels of customer service these days.

I truly appreciate his help and would highly recommend him to anyone. A real credit to Severn Trent. Job Reference: 14291563

Stuart Lovell
14286759
Good service

Ian smith came out to locate meter on reference number 14287494

Neil 14287442
Really helpful, came to take a look at our high bills.

M Kozlowski and T Roche were very friendly and did a through job of checking what the issue was and advised me of next steps. Ref no: 14291305. As it was on private land they could not clear it as it is the owners responsibility but they located the issue and advised what I should. Very helpful.

Will Dean is a competent experienced Technician. Job no.ref 14288046
He was easy to discuss the situation with and how to sort out the problem with our water supply.
Severn Trent need more like him!

Marcus c was great got the job done promptly and cleared all the drains others couldn’t. Very happy would recommend.

Just had a visit from an engineer. Dave Long (14283502) who was extremely helpful. We had an issue with our new water bill following a meter being fitted. He diagnosed the problem within a few seconds and did test to confirm. He talked me through what I needed to do next. Excellent service and would recommend.

I was really impressed with how quickly someone came out to deal with the missing cover on the footpath near my house. The technician David Parker, also texted when he was on the way, and texted an update when he had finished the job. Excellent work. Thank you. Job number: 14291188