Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
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Reviews shaping this summary
Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
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Ian smith came out and got my toilet…
Ian smith came out and got my toilet repaired on ref number 14290796
May 5, 2026
Unprompted review
Reply from Severn Trent
Afreen Kosar,
We're happy to hear that your toilet repair, ref number 14290796, was completed successfully. Thank you for sharing your positive experience with us.
Kind regards,
Liv - STW Trustpilot Team
Job no 14291462 Simon and Morgan…
Job no 14291462 Simon and Morgan attended the job very promptly, and was very professional, they explained what the problem was and have now raised the issue to Stw to carry out the repairs.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello Stephen,
We appreciate your positive feedback and five-star rating! We're happy to learn that our team attended to the job promptly and professionally, explaining the issue and raising it for repairs. Thank you!
Kind regards,
Afrina - STW Trustpilot Team
John Powell 14272079.John did a good…
John Powell 14272079.John did a good job, was very thorough and polite .Very reassuring.
May 5, 2026
Unprompted review
Reply from Severn Trent
Hi John Roberts,
We appreciate your positive feedback and five-star rating! We're happy to learn that you found our service thorough, polite, reassuring, and satisfactory.
Kind regards,
Sneha - STW Trustpilot Team
Ref 14291407
Ref 14291407
Dave
Friendly helpful and got problem resolved quickly and efficiently
May 5, 2026
Unprompted review
Reply from Severn Trent
Hi Dave,
We're happy to hear that our team was helpful and resolved the issue quickly and efficiently. Thank you for your positive feedback.
Kind regards,
Sneha - STW Trustpilot Team
14291336 John H really speedy arrival…
14291336 John H really speedy arrival to an emergency leak. Was extremely polite, informed the neighbours of the water needing to be switched off. Informed me for future reference where our outside stop tap is and protocol for if we do. Thank you John, your calm nature helped massively in an extremely stressful situation
May 5, 2026
Unprompted review
Reply from Severn Trent
Hi Melinda,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our team member was speedy, polite, and informative during the emergency leak. Thank you for the positive feedback.
Kind regards,
Sneha - STW Trustpilot Team
Reply from Severn Trent
Sabrina vassell,
We appreciate your positive feedback and are happy that you were pleased with the service that you received. Thank you for sharing.
Kind regards,
Liv - STW Trustpilot Team
Anthony Hecker, Severn Trent (ref 14291218)
Anthony Hecker came from Severn Trent the morning after the issue was reported (reference number 14291218). He was very friendly and efficient, and he explained the issue and the process for resolving it very well. Thank you Anthony.
May 5, 2026
Unprompted review
Reply from Severn Trent
Dan Santy,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to learn that our colleague was friendly, efficient, and clearly explained the issue and resolution process. Thank you!
Kind regards,
Liv - STW Trustpilot Team
The whole experience with Severn Trent…
The whole experience with Severn Trent was positive from the first call to log our problem.
When the 2 chaps arrived to clear our blockage they were so informative, efficient & extremely kind & friendly. Very,very impressed with Marcin Kozlowski & Tobias Roche.
Ref no. 14290896. 5th May 2026
Thank you!
May 5, 2026
Unprompted review
Reply from Severn Trent
Mrs Thomas,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that you had a positive experience from the first call and that the team was informative, efficient, kind, and friendly. Thank you!
Kind regards,
Liv - STW Trustpilot Team
Reply from Severn Trent
Iram Jaam,
We appreciate you sharing your positive experience. We're so glad our team member was polite and helpful. Thank you!
Kind regards,
Liv - STW Trustpilot Team
LUKE T job ref 14283473
LUKE T job ref 14283473
Very helpful. Problem ongoing but on it.
May 5, 2026
Unprompted review
Reply from Severn Trent
Susan Furness,
We appreciate your feedback and that you found our team member helpful.
Kind regards,
Liv - STW Trustpilot Team
14281883 d briggs.
14281883 d briggs.
Having issues with noise on pipes at night
May 5, 2026
Unprompted review
Reply from Severn Trent
We're sorry you're experiencing night-time pipe noise. We appreciate your feedback and the 5 star review.
Kind regards,
Liv - STW Trustpilot Team
Neil 14287469
Neil 14287469
My bills are too high but there is no leakage
May 5, 2026
Unprompted review
Reply from Severn Trent
We appreciate your feedback. We're sorry to hear your bills are higher than expected. We will be requesting some information from you so we can investigate this further for you.
Kind regards,
Liv - STW Trustpilot Team
Ian smith and Paul Scott came out on…
Ian smith and Paul Scott came out on ref 14281836
May 5, 2026
Unprompted review
Reply from Severn Trent
kevin shaw,
We appreciate you sharing your feedback with us. We are happy to hear you had a positive experience with our services.
Kind regards,
Liv - STW Trustpilot Team
04/05/26 Ref 14288865 Paul Statham
04/05/26 Ref 14288865 Paul Statham
Very prompt response to a blocked drain reported on 30/04/26 and cleared the next day. Follow up call from Paul on the Bank Holiday Monday to do an inspection and camera survey. Ensured that there no blockages and that the drain was clear flowing the full length. Arranged for new manhole cover with high priority. Very efficient and friendly service.
May 4, 2026
Unprompted review
Reply from Severn Trent
Ken Jones,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that the response to the blocked drain was prompt, and the follow-up inspection ensured it was clear. Thank you for the positive feedback regarding the efficient and friendly service.
Kind regards,
Liv - STW Trustpilot Team
I don’t want email login links
I can’t login. I keep getting sent a one time login link that I don’t want to use because I can’t view my previous history via this option.
I try and login another way, it doesn’t recognise my postcode or surname.
I’m going round in circles just trying to login.
Please listen:
I don’t want to use a one time login link. I do not want to have to access my email account on every single occasion as it means having to log into my email, if I forget to log out of my email after, it
makes me even more open to fraud.
You need to bring in expertise who have life experience in managing online data.
UPDATE - the private message that I’ve received is that I’ve been asked to provide my account information in three days. I can’t provide my account information because I CANNOT LOG IN 🙄
May 5, 2026
Unprompted review
Reply from Severn Trent
Hello Jane,
We're sorry you're having login issues and that the one-time link doesn't suit your needs. We appreciate you sharing your concerns about accessing your history and the security implications.
Magic links are a secure, password less authentication method that replace static passwords with unique, time-sensitive, and one-time-use links sent directly to a user's email. They enhance security by eliminating risks associated with password reuse, weak credentials, and brute-force attacks, while ensuring only someone with access to the email account can log in.
I understand that you may have issues logging into your online account. I’ll be sending you a private message shortly to request your contact details. Once we receive your response, I’ll arrange for a member of the relevant team to get in touch with you directly to discuss this with you.
Kind regards,
Afrina - STW Trustpilot Team
Ref: 14289484 Name of Service Engineer: Nicholas
After I discovered a drain which had sewage a few inches from the top, I called Severn Trent to report the issue on Friday 1 May just before lunchtime. The guarantee was to try and get someone out to my house within 24 hours. Pleasantly surprised that this commitment was held over the Bank Holiday weekend. On Saturday 2nd May, Service Engineer, Nicholas arrived in time shortly after 8am. He progressed to diagnose the blockage of the drain linking to the toilet which was having a high water level after flushing. Nicholas listened to my requirements and identified and resolved the blocked drain. Nicholas exhibited positive behaviours of customer service: patience, knowledge of his domain, determination to find a solution, standing alone and courage, putting the customer first. He portrays an excellent professional image for Severn Trent and Nicholas is a credit for the company. The blocked drain issue was fully resolved.
May 2, 2026
Unprompted review
Reply from Severn Trent
Irfan Bhatti,
We appreciate you sharing your experience. We're happy to hear that our service engineer resolved the blocked drain issue promptly, especially over the Bank Holiday weekend. It's great to know that you were pleased with their customer service and expertise.
Kind regards,
Liv - STW Trustpilot Team
One call to Severn trent water help…
One call to Severn trent water help line led to call to Advisor Taylor who not only sorted out our problem with my profoundly deaf stepson with the water supply to his flat also another colleague went out after hours to make a call with water bottles a Ross Burton reference no 14291307 many thanks for the service Severn trent well done ,regards Mr Balch .
May 4, 2026
Unprompted review
Reply from Severn Trent
John Balch,
We appreciate you sharing your experience. We're happy to hear that our team was able to resolve the water supply issue for your stepson and provide assistance. We are grateful for your positive feedback regarding the service you received.
Kind regards,
Liv - STW Trustpilot Team
Colin reference number 14291157 has
Colin reference number 14291157 has, provided the greatest response to this call out we have ever experienced, his professional attitude is very strong and he has took to his part of getting the issue sorted out fast and effective thank you so much for your, upmost service
May 4, 2026
Unprompted review
Reply from Severn Trent
owen taylor,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was professional and effective in resolving the issue. Thank you for sharing your experience!
Kind regards,
Liv - STW Trustpilot Team
Chris was lovely and polite and fixed…
Chris was lovely and polite and fixed the issue in a timely fashion
May 4, 2026
Unprompted review
Reply from Severn Trent
We appreciate you sharing your positive experience with us. We're so glad to learn that the issue was resolved promptly and that you received lovely service.
Kind regards,
Liv - STW Trustpilot Team
Had a phone conversation with Stuart…
Had a phone conversation with Stuart Webber in regards to a leak I reported with the ref 14288569.
He was very informative and helpful and gave me the time to help explain to situation and what I’d seen when we found out the what 3 words was in the wrong place before then heading to the correct location rather than just dismissing it
May 3, 2026
Unprompted review
Reply from Severn Trent
SC,
We appreciate you sharing your experience. We're happy to hear that the phone conversation regarding the reported leak was informative and helpful, and that time was taken to explain the situation. Thank you for your feedback.
Kind regards,
Liv - STW Trustpilot Team
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