Severn Trent Reviews 33,705

Terry was very professional and efficient. He was very knowledgeable and kept me in touch with what he was doing. I would welcome him back anytime.

Ref14290337. He rang to advise his arrival time. He inspected the damage, cleared away the mess and assured me the site was now safe. Told me what would happen next and timescale and gave me a card with reference details. Finally he opened the lid of a new jar of jam that neither my husband nor I had been able to move. Wonderful!

Mo nuur, Ian Smith, Luke Lloyd came out to inspect if I had leak on ref number 14280210

Leigh - 14287685

Leigh came out to investigate pressure loss to our home, he arrived early, introduced himself professionally & helped determine what the issue was, he’s also helped with a follow up visit to completely resolve the knock on issues.

5 stars

Very cool and skilled. Found the meter and checked it’s activity corresponded with our place using the special listening stick. Managed to find our ancient stopcoc with the metal detector. Dug it out there and then. Even managed to reach down into the void to reach the thing even though was up to the shoulder! All on a very hot day.
Then raised the job to get the tap altered to be more safely accessible for future usage. Thank you Stephen Taylor! (14276632)

Job Ref 14289048 - From the moment Nathan Smith arrived, the whole situation began to feel manageable again, despite the long 15 hour wait for Severn Trent which was no fault of his. What stood out immediately was his calm approach, his patience, and the genuine care he showed throughout.

He didn’t just come in and do a job, he took the time to understand everything properly, reassured us, and then got straight to work without hesitation. Seeing him get stuck in, quite literally down in the ground sorting the issue, showed a level of commitment that you rarely come across. Nothing felt rushed, nothing felt like a tick box exercise, it felt like he genuinely wanted to put things right for us.

Alongside Wesley, the level of professionalism and compassion shown was exceptional. They worked with real understanding, especially knowing how difficult situations like this can be for people, particularly the elderly or more vulnerable members of the community. That human approach made a lasting impression.

By the time everything was resolved, the earlier frustration had completely faded, replaced by genuine appreciation. Nathan and Wesley are exactly the kind of people who make a real difference when it matters most, and they set the standard for how this kind of work should be done.

Severn Trent should be incredibly proud to have individuals like them representing their team, they are the kind of people others should be learning from.

I wanted to leave a review to highlight the brilliant service I received from Severn Trent.

After noticing my water bill had jumped from £37 to £83, I contacted them as we’d already been dealing with ongoing issues. Our housing association had previously sent subcontractors to carry out two CCTV inspections, but unfortunately nothing further had been done and the problem was still unresolved.

Kayleigh and Jake came out first and took the situation seriously straight away. They carried out their own CCTV inspection, provided a detailed report, and sent everything directly to my housing association. Thanks to their involvement, things have finally started moving and action is now being taken to get the issue properly fixed.

After this, I had William Dean come out to check my meter as I was concerned there might be a bathroom leak. He was very helpful and made sure to give me extra information and guidance so I could get as much help as possible. He also discovered that the meter reading had been recorded incorrectly following the installation of a new meter, which was really important in understanding what had gone wrong.

Even though we now have to move into temporary accommodation, it’s such a relief to know the problem is finally being sorted, and that’s down to their efforts.

Kayleigh, Jake, and William were all incredibly helpful, friendly, and professional. They gave us all the advice they could, nothing was too much trouble, and Kayleigh and Jake even offered for us to contact them directly on their work phones if we needed any further help or if they needed to speak to anyone on our behalf.

I also want to add that everyone I’ve spoken to on the phone at Severn Trent has been so helpful, understanding, and supportive throughout. If it wasn’t for Severn Trent, these issues wouldn’t have been getting resolved.

Outstanding service from start to finish – thank you so much for your support!
SY79

Came out to fix issue very promptly on a holiday weekend. Wesley (14290216) was very helpful and very happy with service.

14290318 Rhys M Rob M Carried out a Excellent job ,Both very friendly and professional.Keep up the good work.

Zane and Jansheer were superb - keeping us informed whilst they sorted our blocked drainage. Sense of humour and professional at the same time. Great job lads!

Great attitude and excellent service. Wesley rang as promised to let us know we were up and running again

Rob Fairbanks was absolutely great. Very polite, but down to earth. Very helpful. Put my mind at ease about my worries of a blocked drain as he did a thorough search. Could not have asked for better service.

Rob gave me a call before he attended. He was very polite and talked me through everything and explained it all. Gave me feedback and explained what the next steps would be. Very happy with the service he provided

A very quick service. Reported it on Friday and came out first thing Saturday morning, Nicholas was very professional and very informative, excellent job 👍

Claire was amazing! Came on time and was very efficient and knowledgeable. Very informative and reassuring. She gave some great tips too! Job well done 👏🏽
14286754
Sherie

We had a gushing leak from our water meter. No running water so I rang Severn Trent & everything was sorted within the hour by a lovely bloke Ash Smith 14290150.

They came checked my manhole unfortunately they couldn't do nothing as it was a private pipework but the guys were advisable and told me to get in touch with my homing association
Jonathan Davies
Jake Mcdonagh
14290347

Called ST Water to report blockage Highly satisfactory Sean Hudspeth and Joe Townsend Ref No 14289427 were the workers did a brilliant job very efficient and polite.

I had an issue with a broken pipe and broken manhole. STW have so very efficient and have come out same day to review manhole and the next day to get broken pipework seen to.
The team were very polite, courteous and patient explaining what they were doing all the way through and that a repair was needed. They gave very good advise for maintenance too. Thank you to Jasbinder Bains & Mike Sharpe. You both are a credit to your company. Ref: 14289719