Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
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Reviews shaping this summary
Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
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Really good experience re 14285481
Anthony Heckler came to our house today in relation to reference number 14285481. He clearly explained why he was calling, what he was doing and why, and what was going to happen next. He was friendly, polite, explained things very clearly and was a pleasure to speak to.
May 3, 2026
Unprompted review
Reply from Severn Trent
Debbie Jobin,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleague clearly explained the process, was friendly and polite. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Job no 14290510
Job no 14290510
Will rouse
Fantistic lad, explained and showed us the video, he was so good with the neighbour, as we are a shared drain .
Well done seven trent , Will Rouse is asset to your company
May 3, 2026
Unprompted review
Reply from Severn Trent
Mrs Angela Barlow,
We're happy to hear about the positive experience with our employee. It's great to know that they were helpful and considerate, especially with the shared drain situation. We appreciate your feedback!
Kind regards,
Phoebe - STW Trustpilot Team
Well done
14289660
Dan ford, alex wood, mathwe whatmore, rory davis
All did a great job repairing a leak we found while excavating
Great work gents
April 30, 2026
Unprompted review
Reply from Severn Trent
Paul martin ,
We appreciate you sharing your feedback and giving us a five-star rating! We're happy to learn that the team did a great job repairing the leak. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Job No
Job No - 14290472. Quentin Batchelor and Kislak were excellent. Very polite and helpful.
May 3, 2026
Unprompted review
Reply from Severn Trent
Alex Kirby,
We appreciate you sharing your experience and for the 5-star rating! We are so glad to hear that our team was polite and helpful. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Pleasant gentleman who went above and…
Pleasant gentleman who went above and beyond. Dean and Kian.
Job 14290575
May 3, 2026
Unprompted review
Reply from Severn Trent
Robin Webb,
We're happy to hear that you had a positive experience and that our team went above and beyond. We appreciate your feedback and time!
Kind regards,
Phoebe - STW Trustpilot Team
Mo nuur and ian smith ref 60753061 -
Mo nuur and ian smith ref 60753061 -
These guys were so helpful and kind they helped in whatever way they could very good would definitely recommend!
May 3, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and the five-star rating! We're happy to hear that the team was helpful and kind and that you would recommend our services. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
14290469 Jay and Luke
14290469 Jay and Luke,
Absolutely fantastic very helpful and informative polite. Cleaned up area impeccable service thank you
May 3, 2026
Unprompted review
Reply from Severn Trent
Lucy,
We appreciate your positive feedback and the five-star rating! We're happy to learn that you found our team very helpful, informative, and polite, and that you were pleased with our service.
Kind regards,
Phoebe - STW Trustpilot Team
Excellent service
Jasbinder Baines was so thorough friendly and explained everything to us. He rang us to let us know approx time he would be with us. Very happy with whole experience. Thank you
May 3, 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and five-star rating! We're happy to know our colleague was thorough, friendly, and provided clear explanations. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
William was very pleasant and helpful
William Dean was very pleasant and helpful. He managed to locate our external stop tap (something that others have failed to do before) and has identified the fault and escalated it, so should hopefully be back up to some decent water pressure within the next few days. Ref: 14286094
May 3, 2026
Unprompted review
Reply from Severn Trent
Adam,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was pleasant and helpful, located your external stop tap, identified the fault, and escalated it. We hope your water pressure improves soon. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Mo Nuur and Ian Smith ref 60753486…
Mo Nuur and Ian Smith ref 60753486 explained about the leak
May 3, 2026
Unprompted review
Reply from Severn Trent
Mubashar Hussain,
We're happy to hear that the explanation about the leak was helpful. Thank you for your positive feedback; we appreciate it.
Kind regards,
Phoebe - STW Trustpilot Team
Blocked drains - sorted!
Neighbour called ST yesterday with blocked drains and poorly flushing toilets. Sorted by Will this morning (job number: 14290391) by clearing drains across multiple properties. Excellent communication throughout the whole job and really appreciative of his expertise and responsiveness. Thanks Will.
May 3, 2026
Unprompted review
Reply from Severn Trent
Guy Tuxford,
We're happy to hear that the team resolved the blocked drains and poorly flushing toilets. We appreciate you highlighting the excellent communication, expertise, and responsiveness. Thank you for the positive feedback.
Kind regards,
Phoebe - STW Trustpilot Team
Straight away i was given confidence…
Straight away i was given confidence that I was in safe hands from the lady who took the information was very patient and professional in her manner and relevant questions asked to determine what department to put me thru 2,Malcolm and Ricky asked a few more questions and were there in less than an hour ,the lads put the camera down and found the main pipe had minor faults on a a few of the joints to the run down our passage way that's why we were getting small puddles of water in the celler when heavy rain occurred....they've booked us in to have the pipes lined to prevent future ingress of water....cheers everyone involved as the hole situation was a worry with having a young child in the house...100%
Happy with the service...from phone call 2 finding out the problem less than 3 hours ...job number 14290367...Darren and Laura smith...
May 2, 2026
Unprompted review
Reply from Severn Trent
Darren Smith,
We're happy to hear that you felt confident in our service. It's great to know the team was patient, professional, and quick to identify the issue. We appreciate your positive feedback regarding the peace of mind our service provided.
Kind regards,
Phoebe - STW Trustpilot Team
Mo Nuur and Ian Smith ref 14286722
Mo Nuur and Ian Smith ref 14286722
Restored our water pressure
May 3, 2026
Unprompted review
Reply from Severn Trent
umar bahadur,
We're happy to hear that our team restored your water pressure! Thank you for sharing your positive experience with us.
Kind regards,
Phoebe - STW Trustpilot Team
Severn Trent leak checked by Matt Griffiths Job number 14288347
Had a wonderful experienced on the leak checked appointment in our house due to unexpected sky rocketing high water bill. We are only 2 people who lives in the house but we are paying too much high water bill hence we reported this to Severn Trent and they have booked for an engineer to check our house for any leaking. Matt was very helpful, supportive, friendly and approachable and treated us with respect. A superb service. Thank you so much.
Kind Regards,
Reggie
May 3, 2026
Unprompted review
Reply from Severn Trent
Reggie,
We're happy to hear that our engineer provided a superb service during the leak check appointment and was helpful, supportive, and respectful. We appreciate you reporting the high water bill and are grateful for your positive feedback. Thank you.
Kind regards,
Phoebe - STW Trustpilot Team
Mo Nuur and Ian Smith REF:14288978
Mo Nuur and Ian Smith REF:14288978
Thank you both for your friendly and extremely supportive behaviour in investigating leak and advising how to repair
May 3, 2026
Unprompted review
Reply from Severn Trent
Tahir Mahmood,
We appreciate you sharing your experience. We're happy to learn that our team members were friendly and supportive in investigating the leak and advising on repairs.
Kind regards,
Phoebe - STW Trustpilot Team
John Powell 14285979
John Powell 14285979
Brilliant service, very polite, very happy with todays visit.
May 3, 2026
Unprompted review
Reply from Severn Trent
DAVID THOMAS,
We appreciate your positive feedback and the five-star rating! We're so glad to learn that you were happy with the polite and brilliant service. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
They fixed my sewage drain in an hour…
Sean Hudspeth & Joe Townsend
Reference number : 14290418
They fixed my sewage drain in an hour great job and great workers. Many thanks 👍
May 3, 2026
Unprompted review
Reply from Severn Trent
PARWIN MAHMOOD HAMA,
We appreciate you sharing your feedback and giving us a five-star rating! We're happy to learn that our team fixed the sewage drain quickly. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Ian smith and mo nuur came out and…
Ian smith and mo nuur came out and gassed service to find leak great lads 14288443
May 3, 2026
Unprompted review
Reply from Severn Trent
Gary Kirby,
We appreciate you sharing your positive experience with us. We're happy to hear that our team provided great service and found the leak.
Kind regards,
Phoebe - STW Trustpilot Team
Paul Mooney was very helpful with…
Paul Mooney was very helpful with esculating a leakage problem we had in 2025. He arrived on time to check our boundary box. He forwarded me a claim form which has resulted in a reduction in cost on our latest large water bill. He was also helpul in giving us tips on water saving things we can do, thankyou very much.
April 24, 2026
Unprompted review
Reply from Severn Trent
Jane Hill,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleague was helpful in escalating the leakage issue and providing water-saving tips. Thank you for the positive feedback.
Kind regards,
Phoebe - STW Trustpilot Team
14288628 Jay and luke.
14288628 Jay and luke.
The guys called round early , very polite and professional, thanks , guys .
May 3, 2026
Unprompted review
Reply from Severn Trent
paul coni,
We appreciate you taking the time to leave us a five-star rating! We're happy to hear that our team was polite and professional. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
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