The Sun Bingo Reviews 

865
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about extremely poor payouts, unfair game mechanics, and losing money rapidly on the slots without ever receiving any rewarding bonus rounds. Reviewers also experienced deeply frustrating hurdles with significantly delayed withdrawals, unresponsive support teams, and excessively complicated account verification procedures. Conversely, a small portion of people felt that the chat hosts were exceptionally friendly and successfully created a welcoming, lively community atmosphere. Some customers additionally mentioned successfully withdrawing their funds without major obstacles and genuinely enjoying the engaging gameplay and fun entertainment options provided across the platform.

What people talk about most

Website

Consumers find website to be negative, consistently expressing frustration over technical glitches and poor... See more

Product

Reviewers highlight negative aspects of product, consistently expressing deep frustration with slots that... See more

Staff

Customers had ambiguous experiences with staff, reflecting deep divisions in reviews. While many reviewers... See more

Payment

Users describe negative interactions with payment, expressing frustration over withdrawal delays and issues... See more

Customer service

Customers consistently note negative experiences with customer service, reporting long email response times... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been t... See more

Rated 2 out of 5 stars

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and... See more

Company replied

Rated 2 out of 5 stars

all i can say is you can deposit a lot of money on sun bingo there slots are awful you can play 200 pounds to win back a tiny fraction its not a nice experience because then you dont seem like its a f... See more

Company replied

Rated 1 out of 5 stars

Why do a lot of players seem to have it in for host Joey ? what as he done ? there must be a reason ? he never speaks or says hi to me either because we can see he has a select few that he hangs out... See more


Company details

  1. Bingo Hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.1

Poor

TrustScore 2 out of 5

865 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(865)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All the new updates regarding…

All the new updates regarding promotions are horrible, they have removed free bingo, and reduced the weekly rewards from 10 spins to just 5 spins.

I won a free bingo session 4 days ago it was never credited to my account, contacting support on chat who didn't even resolve it and ended the chat after been told to wait for 20 mins after attempting to contact live support They was 17 people waiting so i sent a email instead, they responded 4 days later and basically blamed me for not contacting them 4 days ago which i did, but that's not surprising i think they are told to blame the customers when issues happen especially around promotions noticed they always ask for a screenshot? Literally every time a issue happens they ask for a screenshot, they have always done this so its clearly something they are told to do, how many times has a issue occured regarding promotions and they never resolve it?

They have completely ruined Sunbingo now, no free bingo, reduced the promotions, even give you less spins on a Friday.
Are they backwards? What do they now offer that would make someone chose them over other sites.

Plus the slots are appalling, and when I've been depositing £10 the next day ive not had the bigger prize wheel active, support don't do anything and emails take 4 days to be responded to not 24 hours, the promotions are now dire and not worth it, the slots have poor RTN and poor customer support all around, im done playing on here there better, alot better sites out there, even there sister site Vegas is the pits and one of the worst casino sites on the market.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

what a shame johny rotten not got a wife

what a shame johny rotten not got good experience, or semmingley he might be so needy that chat hosts cant give him bonuses, oops sorry must be his fault he got chat banned,, see he is now on here with negativatey,, such a sad situation he has no other stuff to entertain himself with, other than lurk in a bingo site which banned him.. personaly if i was banned i would not waste time being there, so obviously a good site for him to return too so often to watch ,, must be so hard being cb and not being able to be negative on there as he is on here

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't even give it one star never…

Wouldn't even give it one star never any mangers to talk don't put money on this site been waiting over 10 days for withdrawal still have got it ring up they can't speak English they have no clue and you ask for manager and they say all the time no managers in today bullshit trust me everyone there is so much better casino sites then this they have got back to me but they emailed me saying there no managers to talk to but they can email you to tell so they are full of crap don't use this site

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

For Johnny rotten.

For Johnny rotten..
if you really don’t like what you see.. CHRIS, maybe get a job, stop jumping around for eles or waiting all day for them to be disappointed when not played, if you don’t like chat? Find a hobby.. shame you can’t play any cgs or fun games being chat banned and all that :)
10 reviews on your sad hatred against hosts, move along man, no one cares, only seems to be you with a bee in your bonnet, and that’s purely because you can’t play and win bb to make your only salary.. you don’t have to sit all week and watch.. that’s on you! Have a lovely day!

December 26, 2025
Unprompted review
Rated 3 out of 5 stars

for clara b

i am a chat banned player and all that have got to know me, know i could not write any of the nasty reviews , if you read them carefully you would see most likely it was written by a player who went to Blackpool meat. I have loads of friends that go and i meat up with them on Sunday in Blackpool having a great time until i read what hurried things you had to say reducing me to tears and same as mazzababe i will tell you i am leocharlietaz

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

For Clara B

How do you know that comment was from a banned chat player? I'm banned and been with Sun Bingo since it started over 23 years ago. but I would never put a nasty/horrible comment on here regarding players and hosts who went to Blackpool..infact a lot of my friends went. So think b4 you accuse it's from a banned player..and I don't hide behind a keyboard I'm not a keyboard warrior so I will show you my player name which is more than you have done..mazzababe now post yours

November 27, 2025
Unprompted review
Rated 3 out of 5 stars

Today I am unable to log in

Today I am unable to log in. I’ve
Cleared cache and re logged in, refreshed etc. been in touch with customer service but waiting a reply. I hope this is not taking too long as I have money in my account. Ok, so after writing this review I had contact with customer service to say all the site and more were experiencing problems with logging in, however, I tried again 15 minutes later and all was ok so I could log in. Good customer service

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudelent activity

Game Eye of Horus
2731 Spins and not once did 3 pyramids come up, it should be 177 to 203 spins! So this game is fraudelent

Game Bonanza Rush
941 Spins and not once did the gold train show up, it should be 102 to 117! So this game is fraudelent

Let's hope this company gets shut down and the staff that are implicit in fleasing customers money through false wins!

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Sick and tired of the same people…

Sick and tired of the same people winning all the time. Hosts are to friendly with certain players, as if they know them personally.And those are the most likely to win. Unfair. Can see why people moan. Sort out your hosts, they are there to monitor not have chin wags with the players.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor pay out on all games

Very poor pay out on all games. Sunbingo advertise big money wins but all you get is pennies. Really, I tried for months paying out money but no paybacks at all. Please do not waste your time or money.... when you first play, you win...but this is how they get you hooked in...

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sun bingo is great

I love Sun bingo, it feels like a family when you get to chat and even meet players and hosts if you win the BP promo. It’s a great place to take your mind off of worries, stress and just enjoy some chat for a few hours. What I find about these negative reviews, is that it’s all people who only tell half a story. Like the latest for example, someone randomly appeared in chat slating a host saying they were a bully, so the players said they hadn’t seen anything of the sort. The player in question had named theirselves after the host too. I wouldn’t say that’s bullying, id say that’s stating the obvious that this person was just looking for drama because there hadn’t been any nasty comments nor had the player even interacted with the host in question. Very strange behaviour. Please don’t believe all of these negative reviews, the fact that many players keep coming back day after day just to interact and chat speaks volumes. As for bb being given randomly, whilst that would be lovely, it’s never the case either. Too many keyboard warriors unfortunately.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Stay Clear of this Site Very Bad

Been with Sun bingo for a while. Had no issues with the site in general but when things are done without me requesting it and the staff go rouge then I have to leave a review. There is no need to lie and mislead your customers, got a win and requested a withdrawal ur is now pass 48 hours only to be told that I have an escalation which is a complaint which I did not raise. So why do this to delay the payment and the all the staff are telling me lies to delay and not payout asked for a manager none available. Be very careful when using Sun bingo they have some duty trucks and tactics that they use which is very unethical along with their practices they don’t care.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Bad!!!

Ok slots are definitely pre empted. Over £60 not one bonus round. If u get 4 in a row the 5th has usually gone one below or one above the reels are definitely pre empted the balance changes before reels stop either a play down or if a small win it goes up it knows before u do.Always 2 symbols for bonus, rarely 3. The bingo side is worse . You get to two tg then it stops it's weird, then a regular name pops up. They even admit some players win more often. Never play slots if no one is playing. U can tell ones like fluffy favourites when the jackpot mini game doesn't move , cos when no one is playing they won't pay out. They do Like their regular names on here. Chat hosts are terrible. You would definitely do well to go on another site. I've well reduced deposit amount 😂

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely diabolical site

Absolutely diabolical site - AVOID and don’t waste your money, got to say when I joined I was enjoying as the slots it was paying fairly for return but being on the site after a month they just take everything they can, £150 spent on a few different slots over the past couple of days and got nothing total joke!!! New goonies game won’t even trigger the bonus no matter what you put in, played Fishin frenzy bigger catch won the bonus 4 times and got nothing- that’s 40 spins and no collects absolutely disgusting they reel you in just to then take the p**s the site needs to be taken down!!!!! Disgusting

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Where do you start with this firm?

Where do you start with this firm?!
I’ve had £114 taken from my account over 3 payments to Sun Bingo. I hadn’t played or deposited for 1 month. I went to transactions which shows I hadn’t deposited for a month and amounts were different.
I telephoned Bank who confirmed it was Sun Bingo who took the money. I then emailed Sun Bingo (support@sunbingo…..) 5 times and no reply. I went through live chat and person eventually stated what I knew which was I hadn’t deposited for a month, he then rather suspiciously kept asking me if someone else could have used my account - No, and it would show up on your Transactions. I asked to be given details of how contact Compliance, but he kept refusing. I explained it’s a financial issue and I have concerns with customer support, it’s a compliance matter. Nope, he kept giving me support email, the one where no one replies. So, already suspicious of Support, I’ve had to email them my Bank Statements when all he had to do was speak to Finance. So yet again I await a reply which will never come. It’s a regulatory matter now so SunBingo have to go through that process as do I, you really couldn’t make it up. All I can say is someone at SunBingo has taken £114 out of my account, so please treble check all statements if you use them.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves - literally

Awful awful awful. Don’t bother using this site. Take your money, don’t credit it to your account, take FOREVER to respond to support requests then claim they can see no issue even when presented with documentary evidence. Customer service (ha ha - they can only dream) are not UK based and have no idea about the time of day here. Completely unhelpful and avoid requests for complaint procedure - can’t think why. Am going via my bank to get my money back since this thieving lot won’t play fair.

June 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look