The Sun Bingo Reviews 

865
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about extremely poor payouts, unfair game mechanics, and losing money rapidly on the slots without ever receiving any rewarding bonus rounds. Reviewers also experienced deeply frustrating hurdles with significantly delayed withdrawals, unresponsive support teams, and excessively complicated account verification procedures. Conversely, a small portion of people felt that the chat hosts were exceptionally friendly and successfully created a welcoming, lively community atmosphere. Some customers additionally mentioned successfully withdrawing their funds without major obstacles and genuinely enjoying the engaging gameplay and fun entertainment options provided across the platform.

What people talk about most

Website

Consumers find website to be negative, consistently expressing frustration over technical glitches and poor... See more

Product

Reviewers highlight negative aspects of product, consistently expressing deep frustration with slots that... See more

Staff

Customers had ambiguous experiences with staff, reflecting deep divisions in reviews. While many reviewers... See more

Payment

Users describe negative interactions with payment, expressing frustration over withdrawal delays and issues... See more

Customer service

Customers consistently note negative experiences with customer service, reporting long email response times... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing with sun bingo for years. Never had a problem with withdrawals always hit my account within a hour or so. Yesterday I won a nice amount and waited patiently for 24hours. Have now been t... See more

Rated 2 out of 5 stars

On 2.6 informed sunbingo account balance of 240 on closed account. Sent new ID and details of account to send balance to. 4th June after 6 emails got ID accepted. 6th June told ID was blurry and... See more

Company replied

Rated 2 out of 5 stars

all i can say is you can deposit a lot of money on sun bingo there slots are awful you can play 200 pounds to win back a tiny fraction its not a nice experience because then you dont seem like its a f... See more

Company replied

Rated 1 out of 5 stars

Why do a lot of players seem to have it in for host Joey ? what as he done ? there must be a reason ? he never speaks or says hi to me either because we can see he has a select few that he hangs out... See more


Company details

  1. Bingo Hall

Written by the company

The Sun Bingo is home to an exclusive and exciting range of bingo rooms and online games. Join now to enjoy its welcome offer and play the spin-go wheel daily for free. Are you gonna bingo?


Contact info

2.1

Poor

TrustScore 2 out of 5

865 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(865)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gobsmacked

Takes a lot for me to take the time to come online and write a review but I really feel this one is necessary... just stay away is my best advice to anyone thinking of joining. Treats their customers terrible, will add a deposit offer to your inbox just after you have already done it and played so they aren't valid unless you deposit and wager again. I personally think there is something wrong with the games, never had a scatters on any game land in yet. Actually eats your money tbh, I have been around a few sites in my time and never usually end up feeling disgusted and robbed, a bit of fun even while losing would be a step up.! Bad site.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Re-opened my account after a self…

Re-opened my account after a self exclusion period so sorry I did. Deposited 10 over a week and had a 20p win in all of it. Same names keep winning on the free bingo which are limited tickets. The Free Wheel was not accessible neither were the free scratchcards. Do not use this site it's just takes customers money

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking site

Shocking site, don't use at all, so I was playing a cash and hold them game, had 3 red coins, which meant it held, which also meant i needed 2 more to get onto the bonus board, took another 20 spins to get them and then guess what, won £10 back, so I was down. Another time, I got the bonus board, and got a treasure chest which could win 1 to 20 times, I was £40 down at the time, it adds them all up got to £8.50 and again it gave me one so i won £20 in total,

After that I decided against keeping on and will be asking for my account to be closed.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Doesn’t register amount wagered correctly, complete con…

Joined using a joint offer, deposit £10 get 100 free spins & £50 bingo bonus when you wager £10 on bingo. Played my 100 free spins, then played my £10 credit on bingo winning 50p and £1.50. Played that on slots. No £50 bonus loaded, contacted customer service to be told I haven’t wagered £10 on bingo. Tried again to contact them with the details of what I’d played and when to be told I’d only wagered £9.60. Well unless I deposited £9.60 there’s no way I only wagered that amount. Had to deposit another £10 to play 40p on bingo to get the bonus. But then can’t draw the remaining without losing the bonus. It’s an absolute con to make new joiners load extra money to qualify for a bonus they’ve already qualified for…

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

An odd site

I set up an account, they instantly ‘self-exluded’ me to give me ‘enough time to cease gambling’, according to their email. I don’t need to cease gambling, I’m well capable of gambling within my limits. It’s no loss to me, plenty of other sites I can use, but rather an odd way to attract customers. You may want to have a look at that Sun Bingo!

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for sun bingo (3/4) and…

I signed up for sun bingo (3/4) and deposited £10, played the bonus spins, bingo and managed to win £20, I withdrew the 20 and got the pending process message and everything was fine.... until I got an email from them at around 6 o'clock this morning asking for photo ID with my billing address, photo, signature etc, I don't own a passport or a driving license so I obviously won't get my money! Why didn't they put this information on when i was signing up for it? Why did it let me spend my money and not mention the ID blah blah until I wanted to withdraw my winnings? How much have they made off people by doing this? It's an absolute disgrace!!!

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting chat

Was anyone in candy room chat today with the host called Joey
The conversation was disgusting
Some of the players and this host were discussing breast feeding adults and about wetting their beds
and several sexual inuendos
i dont know what age these people are but i dont think some of the older players would be happy reading that chat

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

I've played on sun bingo for years and…

I've played on sun bingo for years and it used to be ok but since they changed it a couple of months ago it's rubbish. You don't win anymore and it looks worse than it did. The app is better but doesn't work very well but seems more like it used to be. I honestly believe that the new look and overall the new sun bingo is just a scam

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

i have mentioned about the chat on sun…

i have mentioned about the chat on sun bingo before but this is getting beyond a joke
im nearly 80 years old and im having to read complete drivvel with a room full of desperate housewives and host joey again
todays topic was how they would love to breast feed joey and how they wet the bed
honest to god do these players do anything with their life apart from talk dirt to a bingo chat host on a bingo site ? and why are the chat supervisors not stopping this disgusting chat ? i would hate to see the inside of their filthy houses as they have imaginary jobs, and kids who must look after themselves and on bingo 24 hours a day !!!

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

This site is all take and no give

This site is all take and no give. They only seem to give bonus games on low stakes. If you put your stake up you don't seem to win everything. When you get a spin on the daily wheel, most of the time you get entry to the bingo game that is at 10pm. That's no good for people that have to be up early for work.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

Legal scammers closing your winning account

I recently opened an account with them. Deposite 10 pounds and I withdrew about 300 pounds in total in different days. At some point I couldn't get in to my account. I emailed them and they told me the account will stay closed. They definitely dont like someone that wins, not even when the total winnings are as low as 300 pounds. You definitely have to avoid wsting your tome with them, Unless you like to lose and have no expectations of winning. Legal scammers.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

2 months into this year, loss 2,359

So far this year *just over 2months in* deposited 2,659 - 300 withdrawn = a loss of 2,359. Bad promos bad payouts bad games. Go try paddy power or dotty bingo, better promos better play, don't waste your money of this site it's not worth it

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves, Been playing on Sun for over a year and has never experienced lost as of recent , not recommend you put a lot because your money will be lost,speaking from experience.

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Well if I could leave zero stars I…

Well if I could leave zero stars I would.. you've got the most boring host won't name her who has zero personality the worst host I've ever come across all she does is talks about herself and herself day in day out her newest lover who she met two weeks ago and slept with already all spoken about in chat which I think is disgraceful all whilst being on holiday make that make sense... honestly thinks she's something and works as a chat host for God sake get a real job... then you've got bingobabe300 gothgirl nannyboo sarahh33 causingcarnage and a few others in candy room who think they own the room jump on anyone at all that asks for a little win think they own the room bunch of bullies over four day I witnessed bingobabe300 intimidated 4 different players and even the host Theresa, she's a horrible piece of work. You've got maibax that moans she hasn't won for days but only buys 1 ticket a game huskieliz who tries to answer before the hosts and is so rude to players and hosts for that matter. Stay well clear.. you've got the desperate house wives that follow one male host from room to room and some of the things they talk about is disgusting.. you've got the people that hang around for chat games like little bums don't talk in chat or say wd to winners.. I will not be back to play there is alot of horrible horrible people there. Ohh and the hosts have their favourite decided who they want to talk to and completely ignore others all day every day.. same few players winning all day everyday on repeat 24/7 and if you Do win players jump on you and say things like jeez fgs shake it up again etc make you feel bad for winning..

February 17, 2025
Unprompted review

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