Sunglasses-Direct Ltd Reviews 

302
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding customer service. I received my sunglasses and realised I had made a mistake with my order, which was entirely my fault. The return was completely hassle-free, and the replacement arr... See more

Rated 5 out of 5 stars

Seen a pair of sunglasses in John Lewis for £136, unfortunately they didn't have a pair other on display for sale. The display set were dirty and the arm was scratched. Took the manufacturer code look... See more

Rated 5 out of 5 stars

These guys are so helpful. I spoke to them before ordering to check that I had the correct product - English speaking person actually picked up the phone, no automated messages or overseas call centr... See more

Rated 5 out of 5 stars

Excellent service and great communication via email from Ashley. Nothing too much trouble as my Maui Jim “Sandy Beach” I wanted was specifically for Asian Fit!!! Next day delivery with perfect pa... See more

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4.9

Excellent

TrustScore 5 out of 5

302 reviews

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4.9

All reviews

(302)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Thank you very much for a great service, fast delivery and no hassle ordering defo use again

June 30, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic

Excellent experience today at this shop. Lots of selection when viewing sunglasses. Lovely staff members who were very knowledgeable in giving me advice. The guy serving me also gave me a £20 discount because it was my birthday yesterday! I would definitely go back and this would be my first choice in Nottingham for sunglasses and glasses. 100% recommend this place!

June 29, 2015
Unprompted review
Rated 5 out of 5 stars

Good experience from start to finish

I wanted a pair of Maui Jim sunglasses which they did not have in stock. Ashley was very helpful on the telephone, told me when they would received delivery and then when I would receive the product. Everything happen exactly as promised. I am very happy with the product and the service and I would recommend Sunglasses-direct.

June 22, 2015
Unprompted review
Rated 1 out of 5 stars

Poor

After ordering a pair of sunglasses at £100, I then paid a further £6 for next day delivery. Don't get me wrong, the next day the parcel arrived. Just one problem though, NO SUNGLASSES! Just an empty case.

Now have to wait until the glasses are in stock. Very poor if you ask me.

June 18, 2015
Unprompted review
Rated 4 out of 5 stars

Highly reccommended

Ordered 2 pairs of sunglasses seperately and decided I needed to change the delivery address on one of the pairs. No problem. Good price aswell

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service , ordered and the glasses were here the next day , would definitely recommend

June 2, 2015
Unprompted review
Rated 5 out of 5 stars

Oakley racing jackets

Ordered Oakley racing jackets from the website, the particular style I wanted showed 2 pairs I stock. I received a phone call the next day saying they no longer had this style as it had been discontinued, although 2pairs were showing. I ordered an alternative pair which arrived before expected, without the cleaning fluid I ordered, after a quick phone call 3 bottles of cleaning fluid arrived the following day with three cleaning cloth's.
Despite the couple of hiccups cant fault the service and the girl on the phone Helen, was very pleasant and helpful.
Would definitely use sunglasses direct again and will certainly recommend them to friends!!

May 26, 2015
Unprompted review
Rated 5 out of 5 stars

Fab!

Arrived on time, product was absolutely perfect, no issues at all.

May 26, 2015
Unprompted review
Rated 5 out of 5 stars

Superb & Excellant Service 5 stars

A big thank you to Ashley and all at Sunglasses direct for their prompt service,customer service,delivery and quality of my Maui Jims sunglasses.
I will definitely use sunglasses direct again.
Best
Mark Bailey

May 22, 2015
Unprompted review
Rated 4 out of 5 stars

Would definitely shop with sunglasses-direct again

Competitively priced and genuine pair of Oakleys purchased. My only criticism is that they took a while to be delivered so I had to chase. I had a really helpful chap answer my call who explained they had to go to the manufacturer as out of stock and I received the glasses next day special delivery, however it would have been better if I'd been contacted proactively to explain why there would be a delay. Perfect once delivered.

May 13, 2015
Unprompted review

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