Sunglasses-Direct Ltd Reviews 

302
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding customer service. I received my sunglasses and realised I had made a mistake with my order, which was entirely my fault. The return was completely hassle-free, and the replacement arr... See more

Rated 5 out of 5 stars

Seen a pair of sunglasses in John Lewis for £136, unfortunately they didn't have a pair other on display for sale. The display set were dirty and the arm was scratched. Took the manufacturer code look... See more

Rated 5 out of 5 stars

These guys are so helpful. I spoke to them before ordering to check that I had the correct product - English speaking person actually picked up the phone, no automated messages or overseas call centr... See more

Rated 5 out of 5 stars

Excellent service and great communication via email from Ashley. Nothing too much trouble as my Maui Jim “Sandy Beach” I wanted was specifically for Asian Fit!!! Next day delivery with perfect pa... See more

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4.9

Excellent

TrustScore 5 out of 5

302 reviews

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4.9

All reviews

(302)

1 review in the last 12 months

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Rated 5 out of 5 stars

super super service.

Ordered my sunglasses and next day received a call to say not in stock but can forefill the order if i was ok to wait.
was told initially 8-12 weeks, so very impressed that didnt have to wait that long at all. recieved email to say sunglasses were on there way, and was so pleased with them.. perfect packaging and would highly recommend.
thanks so much.

April 28, 2015
Unprompted review
Rated 5 out of 5 stars

Chuffed to bits

I knew the sunglasses I wanted as have had the same Maui Jim ones for years now and unfortunately had just broken my last pair.

Looking online yesterday, Sunglasses Direct had an easy to browse website, accurate pics and descriptions (it was difficult to determine on some other sites the colour of the lenses and even when typed in the code the wrong ones came up), were £20 cheaper than Sunglasses Hut and had 5% discount which covered the cost of posting as I needed them swiftly - going on hols tomorrow.

Delivery was bang on time today and glasses came with soft case, hard case and additional cloth for 50p. Perfect.

Thank you. Will certainly use again.

April 24, 2015
Unprompted review
Rated 5 out of 5 stars

Top notch

Price, website, delivery...even the little glasses cleaner added in was just perfect - cannot fault.

Critism should be that your site is not advertised sufficently as came across it by accident!

April 23, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant

I chose some Ray Bans that I had seen in duty free. They were cheaper from sunglasses-direct and I also found an online voucher giving me an extra 5% off. I chose standard delivery for free, the glasses were dispatched the next day and I received them the day after that. The glasses are great, no problems at all.

April 17, 2015
Unprompted review
Rated 5 out of 5 stars

Great product & service

I found the website easy to navigate & ordering was straightforward. My sunglasses arrived well packed & very quickly. Overall, excellent service.

April 8, 2015
Unprompted review
Rated 5 out of 5 stars

Quick service, excellent price

Ordered some Ray Ban sunglasses. Arrived the following day although I only chose the normal delivery option. The sunglasses are excellent, exactly as shown on website but almost £20 cheaper than buying from the official Ray Ban website. Would definitely recommend to anyone looking for a good deal!

April 2, 2015
Unprompted review
Rated 4 out of 5 stars

Great choice at the right price

Found an excellent choice on the website and very easy to use.
Price was very competitive. Opted for standard delivery and delivered within the timeframe given.
Very straightforward process and would use again without hesitation.

March 23, 2015
Unprompted review
Rated 5 out of 5 stars

No dramas!

Ordered some Ray Bans, arrived in a couple of days with absolutely no problems, would definitely recommend!

March 20, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service excellent product

The people at Sunglasses Direct were incredibly helpful getting some out of stock sunglasses to me in a very short time. They phoned when they said they would, did what they said they would do, and the sunglasses arrived in good time for my holiday. Great sunglasses too!

February 18, 2015
Unprompted review
Rated 5 out of 5 stars

First time customer - Very impressed!

This was the first time I'd used the Sunglasses-Direct website, so checked out the other reviews on Trustpilot before ordering. The 5 star reviews on here are well founded. The sunglasses I ordered were delivered the next day and 100% genuine, quality item.

Communication with Sunglasses-Direct is excellent - I had a few emails back and forward with some general enquiries and they responded swiftly and helped with any queries I had.

Thoroughly impressed and will definitely use them again in the future!

February 13, 2015
Unprompted review
Rated 5 out of 5 stars

Late but great

Brilliant customer service. Unfortunately my sunglasses were out of stock at Rayban, but I was informed honestly about delivery times and therefore not disappointed at the wait.

February 10, 2015
Unprompted review

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