Sunglasses-Direct Ltd Reviews 

302
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Outstanding customer service. I received my sunglasses and realised I had made a mistake with my order, which was entirely my fault. The return was completely hassle-free, and the replacement arr... See more

Rated 5 out of 5 stars

Seen a pair of sunglasses in John Lewis for £136, unfortunately they didn't have a pair other on display for sale. The display set were dirty and the arm was scratched. Took the manufacturer code look... See more

Rated 5 out of 5 stars

These guys are so helpful. I spoke to them before ordering to check that I had the correct product - English speaking person actually picked up the phone, no automated messages or overseas call centr... See more

Rated 5 out of 5 stars

Excellent service and great communication via email from Ashley. Nothing too much trouble as my Maui Jim “Sandy Beach” I wanted was specifically for Asian Fit!!! Next day delivery with perfect pa... See more

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4.9

Excellent

TrustScore 5 out of 5

302 reviews

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4.9

All reviews

(302)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sunglasses, reasonabley priced

Sunglasses were exactly as described
Were delivered really quickly
Price was great
Didn't want the cleaning products, but i couldn't deselect them from my order

August 11, 2014
Unprompted review
Sunglasses-Direct Ltd logo

Reply from Sunglasses-Direct Ltd

Hi Victoria,

Thank you for leaving us a great review, despite having problems deselecting the cleaning products from your order.

As a gesture of goodwill, I have refunded the cost of the cleaning products back to the card you paid with. You should see this amount back in your account within 5 working days.

Thanks again,
Matt @ Sunglasses-Direct

Rated 5 out of 5 stars

A+ seller

Very competitive prices all around. Good choices and will definitely recommend and use again. Many thanks

August 7, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent all round!

The sunglasses I wanted at a great price & with great service. I would definitely use again and recommend to anyone.

August 1, 2014
Unprompted review
Rated 5 out of 5 stars

First purchase - it won't be my last!

I can't speak highly enough about this company. The standard delivery was free and very fast and the prices are amazing. They even have price matching service but I can't imagine that's used much as their prices are so competitive. Already on the lookout for my next purchase!

July 31, 2014
Unprompted review
Rated 5 out of 5 stars

Great fast service

Easy to order, delivery received next day, I had placed order for incorrect size, phoned and this was sorted before ordered was dispatched, great price would definitely recommend.

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and product.

I placed order at 3pm, the glasses were delivered by the postman at 10am the next morning.
My husband was delighted with his Maui Jims which he has struggled to find elsewhere.

July 28, 2014
Unprompted review
Rated 4 out of 5 stars

Responsive to email queries and issues

We had an issue with sizing of sunglasses bought on line but the company offered to size them or get us to send them back after other opticians would not alter them for us. We returned to the shop in Nottingham and the service was excellent in ensuring the sunglasses were properly fitted - thank you.

July 28, 2014
Unprompted review
Rated 5 out of 5 stars

extraordinary service and fantastic product!

Standard delivery as per the website is within 2 to 3 days but I got mine delivered in less than 24 hours! Excellent !!!
I am very happy that I found a realiable online store.
Keep up the good work Sunglasses Direct.

July 27, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service, fantastic product!

These guys are so helpful. I spoke to them before ordering to check that I had the correct product - English speaking person actually picked up the phone, no automated messages or overseas call centres.
Thrilled with the glasses, genuine Ray Bans at a great price - wouldn't hesitate to recommend.

July 25, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

was a bit reluctant to order ray bans online, what with fakes and all. they were excellent price and the service was superb, very fast delivery. would highly recommend.

July 21, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I didn't realise when I first found the website that they were my old opticians on Nottingham before I moved to Scotland, had great service in the store then and still great service online. Ordered 3 pairs of sunglasses to try on on 2 different orders, staff couldn't have been more helpful! I was iffy about the first pair (they just didn't suit me as much as I wanted them too) so ordered two more pairs, they checked the stock as I was on the phone but as they only had one pair in I was told it could take up to a week to arrive but both pairs were with me the next day! Easy to return the unwanted pairs, have already recommended and will use again!

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

Impressive, on-line service with keen pricing

I bought new RayBans (Aviator style with polarised grey lenses), having broken my 20 year old Raybans on holiday recently. The sunglasses arrived within 2 days. The price was also significantly lower than other suppliers for the same model. Very helpful clarification of a technical point by telephone. Would recommend this supplier.

July 17, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent genuine Tiffany sunglasses at the best price!

From start to finish the service was brilliant. Delivery was fast and I got my sunglasses the day after I ordered them! Glasses are brilliant, just what I wanted and definitely genuine. Would definitely recommend to anyone wanting to purchase some sunglasses at an affordable price without any doubts of authenticity.

July 16, 2014
Unprompted review

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