I purchased a pair of Gucci glasses and when they arrived I put them on and they didn’t fit, kept sliding down my face and were lopsided! The lens was RED but I chose blackgrey! When I put them o... See more
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Really bad, do not use. Ordered two pairs of ray-bans (showing on stock). Order failed to arrive, contacted customer services told "out of stock, nornally 2 weeks", long story short...so over a mon... See more
Although your publication free shipping, required me to pay over $ 75 for shipping when the product came to me. Your site wrote to lower costs you send through Royal Mail and yet stubbornly insiste... See more
Company replied
Fake glasses (Maui Jims) and they couldn't even send the right style and quantity. Just check the facebook ad carefully: it advertises with Mauiijim (1 i too many), the logo is wrong, the label on th... See more
Company details
Information provided by various external sources
So why Shop with us? We've a huge collection of the best in designer eyewear, expert staff and we offer free delivery in the UK. We bring you the most up to date news and views on the latest fashions and celebrities. We make buying sunglasses fun and easy. That's why.
Contact info
17 High Street, SS1 1JE, Southend-on-Sea, United Kingdom
- 01702435046
- customerservices@sunglassesshop.com
- www.sunglassesshop.com
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Great product & service. Unaware of policies.
Sunglasses Shop (based in the UK) sold a very good product (Paul Smith Sunglasses) at a very good price (regularly at USD$370, offered at $288). The reason why I purchased the item from them was that the price was a bit lower in the UK, as compared to the United States. The glasses arrived very quickly, new, and packed very well. The company used DHL as their shipping agent. What I wasn't aware of was that I was required to provide documentation myself for customs purposes (this is not the fault of Sunglasses Shop). In addition, I paid an additional $35 on licenses ($24), processing fees ($5), and Duty customs ($6). If I had known this upfront, I might not have ordered the glasses. It was a big hassle getting the glasses, but in the end I'm glad that I purchased them. Sunglasses Shop should educate their potential customers of these fees.

Reply from www.sunglassesshop.com
Cebe is best!
I've been wearing Cebe glacier glasses exclusively for going on 20 years. The mineral glass lens is the best their is. I've tried more expensise brands but they don't start to compare.

Reply from www.sunglassesshop.com
I got my delivery in a few days, and couldn't be happier
This was the ONLY store on the internet that actually carried Quicksilver The Ferris sunglasses. I'm a very very happy camper.

Reply from www.sunglassesshop.com
turned e commerce a bad experience.
Customer need to follow up aggressively on order status and shipment status with not responsive reply.
Order was only notified merchandise is out of stock 1.5 week after customer follow up email have been sent.
Additional international shipment cost has only been requested after customer keep chasing on the order. And during the eshop, international shipment were stated free.

Reply from www.sunglassesshop.com
They're here.......HAPPY HAPPY HAPPY
Yes, my glasses got here. I thought it took to long. Now, that could be because I was anxoiusly waitng...but they are here. Yes, they were worth the wait. I thought I might have buyers remorse, but not a chance. They were so well packed for the trip to me. I worried that maybe I wouldn't get the box to store them in, but it was there with everything else I would have gotten at the name brand stores. Try getting your glasses here, I think you'll like it. The price was right too.

Reply from www.sunglassesshop.com
perfect
My order came quickly and the product is good quality .. I am pleased and will tell friends to shop from the site.

Reply from www.sunglassesshop.com
good price & delivery
good price designer sunglasses!! package arrived in the usa on time.

Reply from www.sunglassesshop.com
Buyer be where
They sent the wrong glasses, and expect me to be satisfied with them. They offered a discount on my next order, why would I order again. Very dissatisfied! Bad business practice. They did not reply to my first email of complaint, they did email their new site so I complained again.

Reply from www.sunglassesshop.com
fantastic service
The sunglasses shipped immediately, but then Fed Ex kept ignoring my messages to leave the parcel at my doorstep. Fed Ex then sent the parcel back. I contacted Mary Wheeler, who shipped the parcel to me immediately with a different service. Very helpful woman who made my whole experience great. Would definitely recommend.
Exactly as described and arrived in perfect condition!
The price was very reasonable, so I was a bit skeptical, but I was pleasantly surprised when the sunglasses were exactly as I wanted.
Great product fast services
order these for a gift the were perfect and delivery was fast and reliable will definitely order from here again.
Great customer service!
Returns and exchanges were very easy due to the great customer service at sunglasses shop :)
NOT IF YOU ARE FROM THE US
I purchased sunglasses here and at first they were stuck in customs for a few weeks then magically they were delivered. Now I am getting a huge bill from DSL. The sunglasses shipped right away however now I'm stuck with another bill.
oh yeah, but credit card transactions for US customers can be tricky.
DO NOT BUY FROM THESE GUYS. WORST EVER!
1.Pull the trigger a week ago. Money taken out from Credit card.
2.Got a email from [Private data] 5 days ago to send my photo ID and utility bill. what the…. They say its for my own security purposes. Again, what the.. you mean for your own security not mine. Anyway, I deleted my ID number and send them. Asked for an update 4 days ago. Nothing.
3.Asked update again 2 days ago via email. [Private data]. and copied in [Private data] Again, nada
4.Contacted over the phone, rings and diverts to some numbers. Goes to voicemail. "Please leave a msg. *beep*" in US accent, yet this is UK company..
5. Connected via "Chat Online" Got told to contact [Private data]. WOW!
Next step: Wait till tomorrow and if nothing, calling bank to say they are fraud.

Reply from www.sunglassesshop.com
satisfied
Had exactly what I wanted at a great price. Email answered promptly. Delivery was extremely speedy. Overall a very satisfactory online purchase.

Reply from www.sunglassesshop.com
fair price
I was happy to find these glasses. I love the clarity of vision. They block sun but don't change the color of my view!

Reply from www.sunglassesshop.com
Always stock the sunnies your after at the best prices ever!
above say's it all really, other than the fact i have now brought the exact same pair 3 time's after dropping one pair off a very high balcony in Spain, dropping some overboard while cruising on the Thames and my missus nagging me to get her a pair also.

Reply from www.sunglassesshop.com
Speedy, good prices, maybe a little sketchy
I was only worried about this place when I never got an email confirmation of my order. I thought they had just taken my money and ran, but a few days later my sunglasses showed up in perfect order. A quick email receipt and shipping notification would have made all the difference.
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