www.sunglassesshop.com  Reviews 

282
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I purchased a pair of Gucci glasses and when they arrived I put them on and they didn’t fit, kept sliding down my face and were lopsided! The lens was RED but I chose blackgrey! When I put them o... See more

Rated 1 out of 5 stars

Really bad, do not use. Ordered two pairs of ray-bans (showing on stock). Order failed to arrive, contacted customer services told "out of stock, nornally 2 weeks", long story short...so over a mon... See more

Rated 1 out of 5 stars

Although your publication free shipping, required me to pay over $ 75 for shipping when the product came to me. Your site wrote to lower costs you send through Royal Mail and yet stubbornly insiste... See more

Company replied

Rated 1 out of 5 stars

Fake glasses (Maui Jims) and they couldn't even send the right style and quantity. Just check the facebook ad carefully: it advertises with Mauiijim (1 i too many), the logo is wrong, the label on th... See more

Company details

  1. Sunglasses Store
  2. Clothing Store

Information provided by various external sources

So why Shop with us? We've a huge collection of the best in designer eyewear, expert staff and we offer free delivery in the UK. We bring you the most up to date news and views on the latest fashions and celebrities. We make buying sunglasses fun and easy. That's why.


Contact info

1.1

Bad

TrustScore 1 out of 5

282 reviews

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1.1

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(282)

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Rated 2 out of 5 stars

Excessive Causiousness Infuriates Customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The one thing that really upset me about dealing with this company is the way that I had to prove that I was the person who had placed the order. I sent a Pay Pal receipt, but that was not enough. They asked for a utility bill or bank statement that showed my name and address. This was stupid and insulting. I had never dealt with anyone like that before, and I hope that I never do.

September 17, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for your review. Sometimes we have to ask for additional information when trying to clear an order for shipment. We were able to resolve this with an email and your order was shipped out via USPS.

Apologies for any inconvenience that this may have caused you.

Rated 4 out of 5 stars

product was sent quickly and in good condition

Purchase was easy and shipping seemed easy, but there was an issue with customs coming to the US.i hope that had been resolved. Luckily the glasses were not time sensitive.

September 17, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for your lovely review!

Rated 3 out of 5 stars

Great glasses, poor shipping

You can't go wrong with the Clubmasters. They are perfectly stylized, crystal-clear, and true quality. However, my first order was lost, and the process to receive my glasses ended up taking two months! I am very satisfied with the glasses, but I would have trouble ordering again and trusting that my order would be received. Otherwise, beautiful glasses and worth the price.

September 17, 2013
Unprompted review
Rated 5 out of 5 stars

Fast and efficient!!

The process was fast and very efficient!!

September 17, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for your lovely review Karla :)

Rated 3 out of 5 stars

Okay but...

First, I was informed that the pair ofsunglasses I ordered and paid for was out of stock. Why it had not been stated on the listing page, I will never know. But I got a small discount for my trouble so I waited for the shop to re-order them and send them to me.

Finally received my sunnies (Ray-Ban Justin in Black) after several weeks, in stellar condition as they were packed very well. However I was disappointed to find that they sent me the "small" version of the style and not the regular one. Wish they had stated this detail in the first place, as I was going for the default regular size. But at that point I was already too exasperated to arrange for a return/exchange, since I live in Asia and the whole process will be too long and tedious to even bother.

September 17, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Hello,

Thanks for your review. Sometimes if a product is super popular it can go out of stock quite quickly, as you mentioned we did offer you a discount for the inconvenience caused.

Most products on our site have the size of the frame detailed under 'Frame Size & Specification' so always check there if you are unsure of the size. Our Customer Service is always on hand to assist you with any queries too.

You should take advantage of our Returns Policy - it is there for situations such as this. If you haven't worn the glasses and the tag is still attached then please get in touch and I will assist you with your return. Email us@sunglassesshop.com

Regards

Mary

Rated 5 out of 5 stars

What i've ordered and perfect product

I ordered one pair of sunglasses - the price I got was better than my local market price. So I'm very pleased with the product and the price for it and the delivery was right.

Thank you sunglassesshop!

September 17, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thank you for your lovely review :)

Rated 5 out of 5 stars

Excellent services and high efficiency during delivery of glassess

To amend the mailing address in full address, customer services (Miss Mary) responded my request very fast and gave me a confidence on delivery of glasses. Only spent two days on delivery of glasses from UK to Hong Kong. I will recommend my friends to purchase sunglasses via sunglasses shop.

June 16, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thank you for your lovely review Raymond :)

Rated 1 out of 5 stars

Basic unreliability

Although your publication free shipping, required me to pay over $ 75 for shipping when the product came to me.
Your site wrote to lower costs you send through Royal Mail and yet stubbornly insisted to send via UPS what a very expensive cost.
Despite ongoing negotiations with you I had no choice but to turn to PayPal me back my money.

June 15, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Hello,

Your order was shipped to Israel, and as we offer free shipping we decided to ship your order via UPS as this was the most reliable method for us. You get a tracking number for your order but as you are importing goods from the UK you are susceptible to customs and duties charges. These charges have to be paid by the consignee as detailed on our website.

As you refused to pay these charges ($66 USD) the goods were returned to us and we had to cover the costs our end. You requested a charge-back from PayPal which was actioned and you have now been refunded.

Please familiarise yourself with terms and conditions if you are purchasing goods from abroad.

Thank you

Mary

Rated 5 out of 5 stars

I just bought my third pair of sunglasses and I have loved every pair!

Check out these sunglasses from the SunglassesShop, they are by far my favorite sunglasses. The style selection and name brands, not to mention the great deals, the fit is great too! I highly recommend the SunglassesShop.

June 14, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thank you for your lovely review Rosanna. We look forward to your future business :)

Rated 5 out of 5 stars

Wonderful Service

I thought it was a joke, but the company is real. I am in the US and the delivery was wonderful.
Thanks

June 13, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thank you for your lovely review Brenda :)

Rated 5 out of 5 stars

very good seller

Very quickly brought order. Order itself is in excellent condition, full set, all happy, well done guys. Prices are also very good

June 13, 2013
Unprompted review
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Reply from www.sunglassesshop.com

Thank you for your lovely review :)

Rated 4 out of 5 stars

Fine

In making the order had 2 issues: 1) the letter was not tracking links my order. 2) Stupid Russian Customs detained the cargo because it was more expensive than 200 euros. This idiocy no relation to the store does not have a Russian customs absolutely nothing to do and they are doing at work all garbage.
Very nice store! Thank you! )

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

good

Quick shipment great products highly recommend it, definitely go back to make other purchases.

April 16, 2013
Unprompted review

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