www.sunglassesshop.com  Reviews 

282
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I purchased a pair of Gucci glasses and when they arrived I put them on and they didn’t fit, kept sliding down my face and were lopsided! The lens was RED but I chose blackgrey! When I put them o... See more

Rated 1 out of 5 stars

Really bad, do not use. Ordered two pairs of ray-bans (showing on stock). Order failed to arrive, contacted customer services told "out of stock, nornally 2 weeks", long story short...so over a mon... See more

Rated 1 out of 5 stars

Although your publication free shipping, required me to pay over $ 75 for shipping when the product came to me. Your site wrote to lower costs you send through Royal Mail and yet stubbornly insiste... See more

Company replied

Rated 1 out of 5 stars

Fake glasses (Maui Jims) and they couldn't even send the right style and quantity. Just check the facebook ad carefully: it advertises with Mauiijim (1 i too many), the logo is wrong, the label on th... See more

Company details

  1. Sunglasses Store
  2. Clothing Store

Information provided by various external sources

So why Shop with us? We've a huge collection of the best in designer eyewear, expert staff and we offer free delivery in the UK. We bring you the most up to date news and views on the latest fashions and celebrities. We make buying sunglasses fun and easy. That's why.


Contact info

1.1

Bad

TrustScore 1 out of 5

282 reviews

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1.1

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(282)

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Rated 5 out of 5 stars

WHAT A FANTASTIC SERVICE ******

After ordering a pair of raybans from another retailer i found out it was going to take up to a stonking 18 days for delivery! The sunglasses were a present for my boyfriend and so i needed them by 30/5/2012... TODAY! After cancelling my order with the other retailer i called sunglassesshop to see if they could help.... i ordered the sunglasses on the 29th at 12pm and they have just landed on my desk now.. nextday as promised.. and a perfect product. I couldn't have asked for better service from everyone involved in this transaction.. and will definitely be shoping with sunglassesshop again soon!!

XC

May 30, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for your feedback Claire, we're glad to hear you had a great shopping experience. Remember us next time you need sunglasses :)

Rated 5 out of 5 stars

Price, Service, and Quality what more can you ask

i knew thet sunglasses I wanted (Maui jim readers g805 -2025) as they were to replace a previous pair. Having checked the price and availability in the high street I took to the internet and having looked at numerous companies decided on the Sunglasses Shop, by reputation. I placed my order at 13.30hrs 29th May they arrived 12.30 30th May, less than 24hrs later. The Sunglasses Shop kept me fully informed of the progress of my order and when you add a saving of £58.00 over the high street price WHY GO ANYWHERE ELSE. Thanks Folks that's what I call service.

May 30, 2012
Unprompted review
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Reply from www.sunglassesshop.com

No problem Charlie, we're delighted to hear you had a great shopping experience. Hope you remember us next time you need sunglasses :)

Rated 5 out of 5 stars

Excellent

Buy with confidence.

May 25, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi, thanks for your kind review. Hope you shop with us again soon :)

Rated 5 out of 5 stars

Faster, fantastic

Just how you promisse

May 18, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for getting back to us, we love hearing from our happy customers. Hope you shop with us again soon :)

Rated 1 out of 5 stars

Poor service

Unfortunetely I am very disappointed with Sunglasses Shop. Few days after placing my order I was notified that the item was not in stock and would not be dispatched before 7 or 10 business days. I decided therefore to cancel my order - Sunglasses Shop acknowledged the cancellation of the order and informed me that my credit card would be credited within few days. To my surprise two weeks later I got an email informing me that the item is dispatched to me! I reacted immediately, asked not to deliver the order to me as I had cancelled the order. The Sunglasses Shop responded by apologising for the break in internal communication and promised to stop the delivery and return the money to my credit card. 3 days later the order arrived at my address and Sunglasses stopped responding to my mails. I am now stuck with an item I did now want.

May 7, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi Rafal, our apologies for the poor service you experienced while shopping with us. It was completely our fault - the lack of internal communication dramatically affected our usual high standards of service and for that we are very sorry. According to our records, you have since returned the item to us and we have refunded you all postage fees. After what happened with your order, we looked at how we communicate internally and decided to make some changes so that this situation never repeats itself. Again, we are very sorry, but we hope you found the sunglasses you wanted eventually :)

Rated 5 out of 5 stars

Fine

I glad to fulfil my order. Mark is fine

May 4, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for getting back to us, hope you shop with us again soon :)

Rated 5 out of 5 stars

Customer from Poland

Everything went better than We expected. We were waiting for delivery about 7days so it was ok for us. It was pleasure to buy sunglasses in your shop.

May 4, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi Leszek, thanks for getting back to us. Hope you remember us next time you need sunglasses :)

Rated 5 out of 5 stars

Browsing and Shopping have never been easier

Effortless shopping while browsing from a huge variety of brands. Browsing by model categories and filtered results contribute to an even more pleasant experience.

April 13, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for getting back to us, we're glad to hear you had a great shopping experience. Hope you shop with us again soon :)

Rated 1 out of 5 stars

no delivery , no contact

I ordered sunglassess 26 March 2012. Until today I did not get the package. Polish phone is not active. Nobody answers the mail.

April 12, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi Pawel, our apologies for the lack of contact with your order. I'm afraid our Polish customer service representative left our company, so we had to shut down our Polish department. We are always available on the English phone lines though :)

Rated 5 out of 5 stars

Feel free

I will absolutely have another purchase from the shop. Fast shipment, great product, immediate communication.

April 4, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi Joy, thanks for getting back to us. Hope you remember us next time you need sunglasses :)

Rated 5 out of 5 stars

What I needed and on time!

Great collection, good prices, immediate response.

April 2, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for getting back to us, hope you shop with us again soon :)

Rated 5 out of 5 stars

Great

Super service, fast delivery - Great sunglases, my favorit

March 13, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Hi Charlotte, thanks for your kind review. Hope you shop with us again soon :)

Rated 5 out of 5 stars

Very good

fast and good price

March 9, 2012
Unprompted review
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Reply from www.sunglassesshop.com

Thanks for getting back to us, we love hearing from our happy customers. Hope you shop with us again soon :)

Rated 5 out of 5 stars

Best website.

This site was created for those looking to buy glasses online. If you're looking for information, you've (hopefully) come to the right place.

March 2, 2012
Unprompted review

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