Order process was very good and staff at the Canterbury shop were very polite and helpful. I could not fault the staff at all. The only negative point is the sizing of the item. I bought a 2XL puffer... See more
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Our local superdry store in Canterbury, an assistant was very helpful when shopping for my 16yr old son, fetching the correct sizes for us and ordering some trousers. She also suggested other styles t... See more
The woman in store was amazing 🤩. Unfortunately your online services seem much more interested in reminding me to review and selling me other items than actually getting in touch to tell me when my o... See more
Company replied
The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, he... See more
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Company details
About Superdry - Canterbury
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
24 Saint Margaret's Street, CT1 2TH, Canterbury, United Kingdom
- 01227 781336
4.9
Excellent
207 reviews
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Excellent service the staff very helpful
December 4, 2021
Lovely jumper
Staff in the shop were very helpful and offered to order the jumper for me online for home delivery.
It arrived quickly and I love my Scandinavian pattern jumper! Thank you
November 6, 2021
The clothing was for my partner
The clothing was for my partner. Two pieces purchased with one not being up to standard as I defect. The assistant said she would order a new item on line to be delivered direct to house. Two days later arrived.
Service was spot on. Friendly and professional. Shop was well set out and everything easy to find.
September 4, 2021
May use AI-assist with repliesRead more
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Disappointed
It says that my order has been delivered to Sittingbourne since 5 days when I ordered it to Canterbury. I still haven't received my order after checking to collect in store last Friday. I wanted to wear this jacket for my birthday and never got too. No one has even responded to any of my emails.
August 17, 2021
Reply from Superdry - Canterbury
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
easy to order website
Really good website found it easy to use, order and then delivered
June 15, 2021
Purchase feedback
I have purchased both online and In store recently. I find the staff In store to be very friendly, very chatty and very helpful. Wish other clothes retailers staff were all like this. Will definitely purchase again from super dry and recommend to friends. Also items are of good quality and fit perfectly.
June 4, 2021
Had problem returning my lovely jacket…
Had problem returning my lovely jacket which was too small,on line so that I could order the larger size but was able to take jacket back to store and they have arranged exchange which is again being delivered to my home address no problem so very happy
Thanks
June 2, 2021
5 star customer care
When I received my order the sunglasses were missing ( guessing stolen during delivery) but after a chat with Chloe from customer care another pair were sent out and received in 2 days.. the glasses are excellent very pleased with them and the excellent customer care I received
April 29, 2021
Very quick delivery and gorgeous coat.
March 5, 2021
Item exactly as specified and sizing…
Item exactly as specified and sizing was perfect would recommend using superdry online very easy and with great payment plans
February 18, 2021
The package never arrived as hermes…
The package never arrived as hermes state they lost the package!
January 31, 2021
Easy ordering no PnP
Easy ordering no PnP. Fast delivery tracked all the way. Great quality products.
January 31, 2021
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