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Superdry - Canterbury Reviews 

207
TrustScore 5 out of 5

4.9

24 Saint Margaret's Street, CT1 2TH Canterbury, GB


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Rated 4 out of 5 stars

Order process was very good and staff at the Canterbury shop were very polite and helpful. I could not fault the staff at all. The only negative point is the sizing of the item. I bought a 2XL puffer... See more

Rated 5 out of 5 stars

Our local superdry store in Canterbury, an assistant was very helpful when shopping for my 16yr old son, fetching the correct sizes for us and ordering some trousers. She also suggested other styles t... See more

Rated 1 out of 5 stars

The woman in store was amazing 🤩. Unfortunately your online services seem much more interested in reminding me to review and selling me other items than actually getting in touch to tell me when my o... See more

Company replied

Rated 5 out of 5 stars

The assistant in your Canterbury branch was outstanding. She helped me select an Everest Bomber jacket and as the colour was not in the store she arranged home delivery. She was polite, friendly, he... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Canterbury

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 24 Saint Margaret's Street, CT1 2TH, Canterbury, United Kingdom

  • 01227 781336

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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4.9

All reviews

(207)

13,562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great !

Great !! Easy to navigate the site and great choice of payment methods

November 18, 2022
Rated 5 out of 5 stars

Exchange/return items purchased online

After ordering items on line that I found were too small, I took them to my local Superdry store for exchange or return.
A very helpful and friendly assistant found there weren't any replacements for me in store. But she found me very similar items in store to try on. This was to ensure I could order the correct size on line for replacements.
She then quickly went through my invoice details etc and took my items back and reordered the correct sizes for me. I've received one of them already just 2 days later!
Superb service from very friendly, helpful staff :)

October 13, 2022
Rated 5 out of 5 stars

Ordered a few things

Ordered a dress, hoodie and cargo trousers. All true to size, well designed and really good quality. Staff helpful. Some sizes not in stock so they came by post.

September 16, 2022
Rated 5 out of 5 stars
Superdry - Canterbury logo

Reply from Superdry - Canterbury

Hello Jude,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.

Superdry Care

Rated 5 out of 5 stars

The staff were very friendly &…

The staff were very friendly & welcoming when I went in the store.. it was a very pleasant shopping experience

August 10, 2022
Superdry - Canterbury logo

Reply from Superdry - Canterbury

Hello Jodie,

We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.

Superdry Care

Rated 5 out of 5 stars

Very fast easy no hassle transaction

Very fast easy no hassle transaction. I didn't know what jacket size I needed so I ordered a large size, an XL and and a XXL and kept the size I needed, returning the other two. Nothing extra uto pay. Will certainly be buying again online. Really hate the shopping experience now where you are travelling in all the traffic, trying to find a parking space, having to register your car reg details parking, the hustle and queues at the tills etc. Much more eco friendly online and with the price of fuel now @ £2 a litre !

Like to mention to Superdry the picture of three teenagers leaning together is not doing youany favours....
They look so GORMLESS. With a complete lack of any initiative and energy and so bored. I suppose there meant to look cool and chilled. There almost saying that my soul is dying and I am giving up on life!

July 19, 2022
Superdry - Canterbury logo

Reply from Superdry - Canterbury

Hi Chris,

We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.

Superdry Care

Rated 5 out of 5 stars

Super service , super quick just Supeeeer

I found a jacket but the size I needed was not in store. The assistant was super friendly and worked at speed to access the order system to get me a jacket asap the service was super quick the jacket arrived 48hrs later the following day it rained and I was super dry it’s a win win thank you

May 13, 2022
Rated 5 out of 5 stars

Ordered online intially

Ordered online intially. Excellent service. Received the items quickly and one of the items I changed my mind on, wishes I had ordered something else therefore I was able to return and re order in store which was very easy. Staff very polite and profane always extremely helpful. Definitely use again. Thank you

December 28, 2021
Rated 5 out of 5 stars

The jacket was ordered at the shop by…

The jacket was ordered at the shop by the sales assistant,as we needed a larger size she was very helpful.delivery was free & we were told if we were not happy with our purchase for any reason then we could return the item to any Superdry store for a refund.we were happy with the purchase which is an Xmas present & all the information provided.

December 16, 2021

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