Always welcoming friendly staff. Store has lots of choice of men's and women's clothes both in design and colours. If size is not available, staff check out back or offer online ordering. Always a gr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love so much the quality of the jogging trousers and the hoodie. They warm and cozy for this cold weather. Perfect. Its good size for petite people. If you are like me may be you need size bigger f... See more
Had a long wait at till. Only one person working it and at least 6 hanging about on the floor. Customer service at the till was v good. Assistant taking a lot of stick for the long wait
I ordered 2 hoddies & 2 tshirts but the tshirts didn't fit very well, so I went to the Crawley store on Wedneday morning to return them but the store opened 30 minutes later than I thought. I only had... See more
Company details
About Superdry - Crawley
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
LSU 1 County Mall, RH10 1FP, Crawley, United Kingdom
- 01293 540985
4.3
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
V good service and delivery , no fuss
Vgood, helpful service in shop and no fuss delivery. Just what you need.
August 30, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overall good experience ordering…
Overall good experience ordering online. Returns were very smooth too. Thanks
August 14, 2022
Reply from Superdry - Crawley
Hello Muhammad,
We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really happy to to read your comments. Thanks so much for your review and comments.
Superdry Care
The purchase process was easy and done…
The purchase process was easy and done quickly. But more importantly the delivery was fast and efficient, it was done via an overseas courier.
July 25, 2022
Reply from Superdry - Crawley
Hello,
Thank you for sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
Reply from Superdry - Crawley
Hello Maryann,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.
Superdry Care
Fast delivery
May 5, 2022
Very good shopping experience
Placed my order in store as size I needed was not available. Assistant Leah and Ashley (hope I remember her name correctly as it is not printed on receipt) have been very patient, friendly and helpful. Items received within sealed plastic bag in perfect condition. Very happy with my shopping experience.
May 1, 2022
The service from Superdry is always…
The service from Superdry is always very good. The problem Is with your courier service (Hermes) they are absolutely shambolic. Please find a different courier service to use. Thanks.
February 18, 2022
Ordered on line
Ordered on line. Parcel came within 3 days. Nonproblems at all.
Quality winter coat.
Well worth the money.
January 27, 2022
I had a coat delivered as the store did…
I had a coat delivered as the store did not have my size. On arrival it did not fit and I returned it to the store.
Staff could not have been more helpful both on ordering and return !
January 24, 2022
Security tags
Can somebody explain to me why my last couple of deliveries still have security tags attached meaning two separate journeys required to visit instore at manchester to get them removed causing me the expense of time and fuel and parking fees
January 5, 2022
Reply from Superdry - Crawley
Hi stephen, thanks for taking the time to give us your feedback. At Superdry, we always want all of our customers to have a positive experience. If you would like to tell us more about your experience, please get in touch using customer.care@superdry.com. Kind regards.
Great quality
December 30, 2021
Very good thanks a lot
December 29, 2021
Very easy and the lady in the Crawley…
Very easy and the lady in the Crawley store was amazing and super helpful.
December 29, 2021
Received great service in store
Received great service in store. Didn’t have the size I wanted so assistant placed order on line for me, not something I would have done myself. Order arrived promptly, no delivery charge, excellent service, great product
December 24, 2021
Still not arrived due to Hermes
Still not arrived due to Hermes. Contacted SUPERDRY who were unhelpful and don’t care or take any responsibility for their courier
December 12, 2021
Reply from Superdry - Crawley
Hi Linda Kearns, thanks for taking the time to give us your feedback. At Superdry, we always want all of our customers to have a positive experience. If you would like to speak to us about your experience, please reach out to us at 01293 540985. We hope to see you again in the future.
Packing arrived fully open
Packing arrived fully open. Obviously not sealed prior to dispatch as parcel still has protective strip over sticky seal. Hoodie missing, but no way of proving it.
December 6, 2021
Reply from Superdry - Crawley
Hi Kathleen Baugh, thanks for taking the time to give us your feedback. At Superdry, we always want all of our customers to have a positive experience. If you would like to speak to us about your experience, please reach out to us at 01293 540985. We hope to see you again in the future.
Easy web site to use
Easy web site to use. Delivery to store was very prompt and easy to pick the order up.
December 6, 2021
Nice wallet
My only complaint is that the Wallet which is a Christmas gift did not come in a box, I ordered it in a Superdry shop as they didn’t have any in stock and the assistant said she thought that as it was being delivered it would come in one, sadly it didn’t , hence only four stars .
November 11, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.