Superdry shop has some very good deals, it seems from the studio, this last time there was a few things I would like to purchase next time I visit, I love the jackets available Nice looking shop
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Went in to exchange/replace a coat with a little seam issue (came unstitched inside a pocket as a Christmas present) and Josh at the Ashford Outlet branch was on form - so patient with me and mum, hel... See more
Ques way too long and bulk of items way too overpriced despite black friday sale everything was more expensive than pre sales ...staff were excellent though. Store itself extremely good and quality of... See more
Company replied
Very nice experience. First time for me buying something in Super dry. Bought myself a lovely Parka. Lots of deep and secure pockets, snuggly but without restricting movement or feeling sweaty. And th... See more
Company details
About Superdry - Outlet Ashford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Ashford Designer Outlet Centre, TN24 0SD, Ashford, United Kingdom
- 01233 638369
4.7
Excellent
201 reviews
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Top quality
Very warm for winter and fantastic choice of colours. I like some colours some not.
November 27, 2022
Exchange? No problem!
Had to exchange the coat a couple of times to get the right size. Absolutely brilliant experience with no quibble in the shop and fast replacements coming the very next day. Amazing.
October 8, 2022
May use AI-assist with repliesRead more
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Ordered 3 jackets on the 9th and still…
Ordered 3 jackets on the 9th and still not arrived I have not even received a reply to my email asking where it is not happy
Turns out was the Courier fault the package was damaged in transit superdry eventually got in touch and re- sent 2 coats but sadly the 3rd was out of stock and they could not send a different coat the money had to be refunded but now have received 2 coats and the refund for the third
September 16, 2022
Reply from Superdry - Outlet Ashford
H,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we're sorry to hear that your order hasn't been delivered on time. We can see that you have since spoken to our customer service team who have been able to resolve this for you. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry
My grandson loved this
My grandson loved this, I got it for his birthday and he was over the moon.
September 11, 2022
Reply from Superdry - Outlet Ashford
Hi,
We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really pleased that you love your new purchase. We hope your grandson keeps loving our clothes! Thanks so much for your review and comments.
Kind regards,
Superdry Care
Good & friendly staff
Served by staff Florence, she is nice & had helped us in our queries about the sale & discounts on that month
July 17, 2022
Unprompted review
Staff were very helpful
Staff were very helpful, friendly, and went the extra mile to find my size which was not available on the rack. Not only did the guy find my size he brought out some alternative shirts, and got himself a bigger sale
May 29, 2022
Reply from Superdry - Outlet Ashford
Hi Paul,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Very pleased got what I ordered within…
Very pleased got what I ordered within time scale specified not pleased with evri delivery package not really cared for all ripped up from front and this is not first time once again pleased with where I purchased my jacket just not happy with your contracted delivery company evri
May 22, 2022
Reply from Superdry - Outlet Ashford
Hi Manmeet,
Thank you for taking the time to share your feedback with us. At Superdry, we do our best to give our customers a positive experience, so it's really good to hear you like the product. We are however, sorry for the manner of the delivery, and will feedback to the courier about this. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
I bought some jeans at 28 inch they…
I bought some jeans at 28 inch they turned out to be a 34 I ordered two pairs of tracksuit bottoms the same size one came up an extra large I wouldn’t buy any thing to put on your legs from this company unless you go in store and try them on,, and then when I took him back to exchange in the staff at the till weren’t fully trained and then she put it back onto my account so I couldn’t get an exchange I had to wait for a refund and that was 10 days ago and I’m still waiting for it
March 25, 2022
Reply from Superdry - Outlet Ashford
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
Returns can take up to 10 working days. As of yet, this period of time has not passed. Typically returns will be quicker, but where a potential fault has been identified, we reserve the right to inspect the item. If you have not had any communication by Wednesday, please contact us through any of the options on our website.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
My favourite store
The products are fabulous- The coat I ordered only took 2days to arrive & thats during busy Xmas period.
Quality merchandise and quality service
December 14, 2021
Quick and simple service from a…
Quick and simple service from a reputable outlet.
Delivery was speedy and the goods came undamaged.
All round excellent service , shall definitely be shopping with them again.
September 2, 2021
Came nicely packed and arrived on time
August 10, 2021
Shop was very tidy
Shop was very tidy, clean and wasn't overcrowded. Staff are friendly and helpful as always ☺️
May 16, 2021
Small fitting!
Ordered a few times from here, they are great with only 1 down side is there small fitting so always order the next size up
March 22, 2021
Brilliant quality coat and delivery as…
Brilliant quality coat and delivery as expected.
January 20, 2021
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