Great customer service, staff were friendly and helpful. I bought a nice vest for a decent price ( outlet) I mainly shop in the outlets because as much as I like Superdry clothes, and they are goo... See more
Company replied
Location
Switch locationUnit 36-37 Gretna gateway Village, Glasgow Road, DG16 5GG Gretna, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good overall service. Item bought was excellent, exactly what I had been looking for. Added bonus of discounted through Premium Outlet Village.
Bought a jacket from here the Super dry Sportswear in chateaux grey, brilliant jacket and really good price too (cheaper than official website). I always get my Superdry jackets from the Super dry sto... See more
The sales staff were excellent and were patient as our 11 year old tried on many different jackets.
Company details
About Superdry - Outlet Gretna
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit 36-37 Gretna gateway Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
- 01461 339024
4.9
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good shop :)
Very friendly till assistant made the whole experience very pleasant and very good quality clothes
June 8, 2025
Great Staff
Staff were so helpful and welcoming , especially helping with sizing as I was buying clothing for my wife.
June 2, 2025
Staff were great and helpful
May 29, 2025
Helpful and happy staff
May 7, 2025
Staff at Calafonia Park shop are really…
Staff at Calafonia Park shop are really helpful, love the styles and quality of the clothing.
May 10, 2025
Fantastic clothes.
Fantastic clothes.. fantastic service. Had my camo jacket for 12 years and just bought the same one but an updated version. Money well spent.
April 14, 2025
The shop we bought it from were very helpful Gretna green, the coat is lovely & warm but haven't had any rain yet.
The shopwe bought
February 2, 2025
Friendly and helpful
A member of your staff was very friendly and helpful they tried helping me find an older jacket that I used to have from superdry although we could not find the now outdated jacket she did find some alternatives
January 30, 2025
Great service to help ordering the coat…
Great service to help ordering the coat by staff at Gretna Gateway. The coat arrived in 2 or 3 days. The colour is even nicer than the images. The coat is really warm and a lovely fit. Super happy.
January 5, 2025
The quality of the products and the…
The quality of the products and the discounted price.
December 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a coat for my wife's 60th
Bought a coat for my wife's 60th in the shop at Gretna the staff where so friendly and helpful
December 4, 2024
Reply from Superdry - Outlet Gretna
Hello,
We're so happy to hear you had a positive experience at our Gretna location.
It's wonderful to know our staff were able to provide such friendly and helpful service. We hope your wife loved the coat!
We hope you have a lovely Christmas,
Superdry
I thought the assistant in the Gretna…
I thought the assistant in the Gretna shopping centre was excellent . Her level of service and advice was responsible for me choosing and ordering my coat. The delivery was as promised, and I am very pleased with the coat, quality, fit, and warmth.
November 29, 2024
Excellent
Excellent, friendly and professional customer service. Was assisted with finding sizes, shown the range of different products available and felt really supported through my whole shopping experience. Returns policy for Christmas gifts clearly outlined and all items folded and packed beautifully.
November 20, 2024
Reply from Superdry - Outlet Gretna
Hello,
Thank you for reviewing your shopping experience at our Gretna Outlet store.
We always aim to offer the best service to our customers every time, so it's great to hear from happy customers.
Thank you for shopping with us and your great comments.
Superdry Team
Very helpful staff
November 12, 2024
Reply from Superdry - Outlet Gretna
Hi Joyce,
Thank you for your feedback.
At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
The staff were very friendly and…
The staff were very friendly and helpful. I purchased goods for my family for Christmas.
November 5, 2024
Reply from Superdry - Outlet Gretna
Hi Anne,
Thank you for sharing your feedback with us.
At Superdry, we endeavor to give our customers a really positive experience, so we're really pleased that everything has gone smoothly.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Bought a jacket from here the Super dry…
Bought a jacket from here the Super dry Sportswear in chateaux grey, brilliant jacket and really good price too (cheaper than official website). I always get my Superdry jackets from the Super dry store in Gretna Outlet Village lovely staff and friendly too. Also got a guarantee on my jacket if anything goes wrong i.e the zips then they will replace it.
November 6, 2024
Reply from Superdry - Outlet Gretna
Hello,
Thank you for taking the time to give us your feedback.
We always do our best to give our customers a positive experience, so we're really happy to read your comments about our Gretna Outlet store.
Thanks so much for shopping with us, we really appreciate it.
Superdry Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.