Banner for Superdry - Tunbridge Wells

Superdry - Tunbridge Wells Reviews 

95
TrustScore 4.5 out of 5

4.6

102, Royal Victoria Place, TN1 2SR Tunbridge Wells, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

First jumper delayed by a day but second jumper in store next day as promised on online site. Will see how quickly refund comes on one jumper - ordered same of different sizes as non in store to try o... See more

Rated 5 out of 5 stars

Great price, great product (very warm parka coats made with recycled material). Bought from Superdry website in the end and had delivered (arrived very quickly). Tried various shapes and sizes in sto... See more

Rated 5 out of 5 stars

Order fulfilled quickly. I’ve messed around with sizes and it’s been handled seamlessly. Returns and refunds etc all v easy.

Rated 4 out of 5 stars

Superdry great clothing company,sadly I purchased wrong size.so pleased I could return via one of there shops,will purchase once refunded thank you 🙏 . Great staff at Tunbridge Wells store 🏬


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Tunbridge Wells

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 102, Royal Victoria Place, TN1 2SR, Tunbridge Wells, United Kingdom

  • 01892 618989

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(95)

14,053 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Superdry - Tunbridge Wells logo

Reply from Superdry - Tunbridge Wells

Following your visit to our Tunbridge Wells store, thank you for your 5 star review!

We always aim to offer the best service to our customers every time, so we're really pleased everything went well.

Thank you for shopping with us! If you loved your new purchase, don't forget to leave a product review too.

Superdry Team

Rated 5 out of 5 stars
Superdry - Tunbridge Wells logo

Reply from Superdry - Tunbridge Wells

Hello,

Thank you for taking the time to give us your great feedback.

At Superdry, we want you to have a really positive experience, so it's good to hear everything went well.

Thank you for shopping with us, we really appreciate it!

Superdry Team

Rated 4 out of 5 stars

Found what I was looking for

Found what I was looking for. All good

November 1, 2024
Superdry - Tunbridge Wells logo

Reply from Superdry - Tunbridge Wells

Hello,

Thank you for taking the time to leave a review about your store experience at our Tunbridge Wells store.

At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers.

Thanks so much for shopping with us.

Superdry Team

Rated 4 out of 5 stars

The girls at the shop told me the…

The girls at the shop told me the delivery will be on it way “ tomorrow “, however, it’s nearly 2 weeks that I’ve paid for.

October 13, 2024
Superdry - Tunbridge Wells logo

Reply from Superdry - Tunbridge Wells

Hello,

Thank you for taking the time to review your shopping experience at our Tunbridge Wells store.

At Superdry, we want you to have a great experience, so we are sorry for this issue. The delivery your home address was completed in 4 days

We appreciate the valuable feedback, we will take this on board to learn and improve.

Thank you for shopping with us, we really appreciate it.

Superdry Team

Rated 5 out of 5 stars

Great product

Great product - well made and good fit. Great service, too.

June 16, 2024
Superdry - Tunbridge Wells logo

Reply from Superdry - Tunbridge Wells

Hi Martin,

We appreciate you taking the time to review your recent experience with us. We're really pleased that you love your new purchase

Thanks again for the review. We really appreciate it.

Kind regards,
Superdry Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look