First jumper delayed by a day but second jumper in store next day as promised on online site. Will see how quickly refund comes on one jumper - ordered same of different sizes as non in store to try o... See more
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Great price, great product (very warm parka coats made with recycled material). Bought from Superdry website in the end and had delivered (arrived very quickly). Tried various shapes and sizes in sto... See more
Order fulfilled quickly. I’ve messed around with sizes and it’s been handled seamlessly. Returns and refunds etc all v easy.
Superdry great clothing company,sadly I purchased wrong size.so pleased I could return via one of there shops,will purchase once refunded thank you 🙏 . Great staff at Tunbridge Wells store 🏬
Company details
About Superdry - Tunbridge Wells
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
102, Royal Victoria Place, TN1 2SR, Tunbridge Wells, United Kingdom
- 01892 618989
4.6
Excellent
95 reviews
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Superdry are well made good price are…
Superdry are well made good price are keep buying for ever
November 23, 2021
On line order is not a great experience
I ordered a jumper on the 11th of November it should’ve been delivered on the 15th but it hasn’t turned up I’ve not had any tracking information it was last updated on Saturday the 13th I have phone super dry to complain and they were supposed to be getting back in touch with me and they haven’t so I have paid for a jumper and I have not received it I cannot get in touch with Hermes so I wish somebody would call me to let me know where my jumper is my telephone number is (07528) 544921 because of this I don’t rate the service very good as I have paid for something and I have still not received it and I do not know where it is and I have not had a telephone call back from Superdrug customer services they were going to investigate and call me back with feedback and I’m afraid to say that has not happened
November 18, 2021
Empty Deliver - Saved by the staff
I ordered a pair of sunglasses through the website. When they were delivered I opened the box to find it was empty.
I spoke with a really lovely lady on the phone who advised if I needed it quickly to order it again and have sent through to the Tumbridge Wells store (40mins away) where she worked to collect.
The staff I spoke to were all really helpful and lovely and I got refunded the first pair a few days later but it did put me out.
Despite the inconvenience I'm very happy with the product itself and the staff should be congratulated on saving what would have otherwise been a frustrating first experience buying from Superdry.
September 6, 2021
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The product was delivered in a timely…
The product was delivered in a timely manner but when I tried the product the fitting is not how I excepted. I already have a pair of cargo pants and these ones don’t fit the same. I have already thrown the label away.
July 13, 2021
Reply from Superdry - Tunbridge Wells
Hi Hassan,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
A great customer experience for me!
A bit of a kerfuffle over the store collection which delayed pick up by two days but customer service was superb and the staff in store were fabulous! No hesitation in buying again from them as the item was perfect!
July 1, 2021
Another good t shirt & great value…
Another good t shirt & great value since it was purchased in the sale. Free delivery makes this entire process very appealing.
June 26, 2021
Poor quality products.
I am unable to return a poor quality item both by Superdry’s online mode and very unhelpful customer service.
Be warned, if you buy any item from them, it’s likely you’ve hung yourself out to dry.
June 25, 2021
Reply from Superdry - Tunbridge Wells
Hi,
We apologise that the quality of your recent purchase has left you feeling disappointed with our brand and products. We pride ourselves on retailing goods of the highest standards, which is why all garments purchased directly from us come with a 12-month guarantee along with proof of purchase.
Please remember that you can return any item purchased from our website in the last 12 months for inspection using our free Collect+ service, if you suspect that it has developed a manufacturing fault.
You can arrange a return through our returns portal – https://superdry.returns.international; however for further assistance please view the information on our help-centre:
https://www.superdry.com/help-centre/articles/401900000002273
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
Super fast delivery and the clothes…
Super fast delivery and the clothes were great quality. Happy husband with his birthday gifts.
June 10, 2021
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