Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly
Company replied

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Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly
Company replied
Unacceptable that no bigger than L sizes available in Derbion store. Also not a single coat available online 3XL when your sizes look to be done for children and not adults. I weight 97Kgs with 1.8... See more
I actually went in store and spoke to a very helpful guy who went out of his way taking different sizes from the men’s and women’s section to see which fitted the best and then ordered my colour direc... See more
The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I... See more
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens210 Westfield Centre, DE1 2PQ, Derby, United Kingdom
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Reply from Superdry - Westfield Derby
I was looking for a new hooded top, there was lots of choices and larger size availability. My one complaint is how dark the fitting rooms are, it's hard to see the colours properly.

Reply from Superdry - Westfield Derby
ordered on thurs arrived in store fri ,tried on for size,kept one returnes other for refund which was very quick,young lady in store very polite and helpful
Workers and cashier were kind, clothing is pretty and the store is well organized.
Staff very helpful and friendly and service was quick. The store had a great range of clothes and would happily shop here again.
The coat colour I wanted wasn’t in stock but was delivered 2days later by courier so it was a very quick service,thank you.
The assistant was very helpful.
Polite member of staff and professional.
Great support, sale lady know what she is doing. Definitely would go back to this store.
Good sale price and free delivery ordering through the actual store as they didn't have my size.
You could offer free delivery through website or click and collect for us public.
Amazing friendly helpful staff absolute 10/10
The customer advisor went over and beyond to help me. He was so helpful and made the transaction super easy.
Thank you
Bought a jacket from superdry this is the second time it's happened I bought the silk bomber jacket for my partner only Tuesday just gone its threading already I've noticed with superdry they charge big amounts but probably pay next to nothing to them poor people who have to stitch and make the clothing because the jacket is poor I mean it feels great but there is some lines in the jacket where the thread has come away not happy at all but my partner doesn't want to take it back it's just principal and I think we should be compensated a little I paid 90 pound at least a courtesy gift card or something
Bought a jacket from superdry this is the second time it's happened I bought the silk bomber jacket for my partner only Tuesday just gone its threading already I've noticed with superdry they charge big amounts but probably pay next to nothing to them poor people who have to stitch and make the clothing because the jacket is poor I mean it feels great but there is some lines in the jacket where the thread has come away not happy at all but my partner doesn't want to take it back it's just principal and I think we should be compensated a little I paid 90 pound at least a courtesy gift card or something
The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I am of small size so I returned them and returning them was a breeze. The process was very easy and the refund came in quick. Thank you Superdry!
There wasn't my size in store of the colour I wanted. The assistant ordered this for me to be sent to my house. This was on Boxing day and I received the coat on Friday.
Brilliant love the coat,colour and size
Haven’t received an email to say my order was in store and I’ve had to follow up via your ‘chat’
Colleague who helped me on the chat was very helpful although I found it strange that you don’t get a copy of your ‘chat’ as evidence you’ve spoken to someone
I returned a coat that I ordered online for a smaller size . They hadn’t got the coat in stock so they ordered one for me to be delivered to my home address & the coat was then in the sale so I got a refund too , brilliant service .
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