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Superdry - Westfield Derby Reviews 

92
TrustScore 4.5 out of 5

4.6

210 Westfield Centre, DE1 2PQ Derby, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly

Company replied

Rated 1 out of 5 stars

Unacceptable that no bigger than L sizes available in Derbion store. Also not a single coat available online 3XL when your sizes look to be done for children and not adults. I weight 97Kgs with 1.8... See more

Rated 5 out of 5 stars

I actually went in store and spoke to a very helpful guy who went out of his way taking different sizes from the men’s and women’s section to see which fitted the best and then ordered my colour direc... See more

Rated 5 out of 5 stars

The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Westfield Derby

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 210 Westfield Centre, DE1 2PQ, Derby, United Kingdom

  • 01332 293540

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.6

All reviews

(92)

13,454 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing quality

Amazing quality of product and calming shopping experience

June 19, 2024
Superdry - Westfield Derby logo

Reply from Superdry - Westfield Derby

Hi Lucy,

At Superdry, we want our customers to have a really positive experience so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.

Kind regards,
Superdry Care

Rated 4 out of 5 stars

Lots of choice

I was looking for a new hooded top, there was lots of choices and larger size availability. My one complaint is how dark the fitting rooms are, it's hard to see the colours properly.

May 26, 2024
Superdry - Westfield Derby logo

Reply from Superdry - Westfield Derby

Hello,

We appreciate you sharing your feedback with us.

At Superdry, we want you to have a great experience, so we're happy to read your comments about our product selection.

We have taken on board your valuable feedback regarding the store. We use all feedback to learn and improve.

Thanks for shopping with us, we really appreciate it.

Superdry Team

Rated 2 out of 5 stars

Bought a jacket from superdry this is…

Bought a jacket from superdry this is the second time it's happened I bought the silk bomber jacket for my partner only Tuesday just gone its threading already I've noticed with superdry they charge big amounts but probably pay next to nothing to them poor people who have to stitch and make the clothing because the jacket is poor I mean it feels great but there is some lines in the jacket where the thread has come away not happy at all but my partner doesn't want to take it back it's just principal and I think we should be compensated a little I paid 90 pound at least a courtesy gift card or something

January 16, 2024
Unprompted review
Rated 2 out of 5 stars

Bought a jacket from superdry this is…

Bought a jacket from superdry this is the second time it's happened I bought the silk bomber jacket for my partner only Tuesday just gone its threading already I've noticed with superdry they charge big amounts but probably pay next to nothing to them poor people who have to stitch and make the clothing because the jacket is poor I mean it feels great but there is some lines in the jacket where the thread has come away not happy at all but my partner doesn't want to take it back it's just principal and I think we should be compensated a little I paid 90 pound at least a courtesy gift card or something

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Good product and good customer service!

The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I am of small size so I returned them and returning them was a breeze. The process was very easy and the refund came in quick. Thank you Superdry!

December 27, 2023
Rated 2 out of 5 stars

Haven’t received an email to say my…

Haven’t received an email to say my order was in store and I’ve had to follow up via your ‘chat’

Colleague who helped me on the chat was very helpful although I found it strange that you don’t get a copy of your ‘chat’ as evidence you’ve spoken to someone

December 7, 2023
Rated 5 out of 5 stars

Fabulous service

I returned a coat that I ordered online for a smaller size . They hadn’t got the coat in stock so they ordered one for me to be delivered to my home address & the coat was then in the sale so I got a refund too , brilliant service .

December 9, 2023

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