Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly
Company replied
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See what reviewers are saying
Unacceptable that no bigger than L sizes available in Derbion store. Also not a single coat available online 3XL when your sizes look to be done for children and not adults. I weight 97Kgs with 1.8... See more
I actually went in store and spoke to a very helpful guy who went out of his way taking different sizes from the men’s and women’s section to see which fitted the best and then ordered my colour direc... See more
The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I... See more
Company details
About Superdry - Westfield Derby
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
210 Westfield Centre, DE1 2PQ, Derby, United Kingdom
- 01332 293540
4.6
Excellent
92 reviews
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Great store and customer service will…
Great store and customer service will be back again......
December 3, 2023
Ordered a coat in store
Ordered a coat in store, the shop assistant told me its not long but when it arrived at home the coat was too long. Not happy at all so had to ho all the way into town to send it back and get a full refund.
November 18, 2023
Excellent ordering service
Excellent ordering service. Ordered one-day and ready for collection the next.
The staff at the Derby store are very helpful and friendly especially Riss.
October 19, 2023
Purchase delivered sharply
My purchase was delivered right on time. No complaints whatsoever
October 8, 2023
Quick ,friendly service
October 5, 2023
Excellent In store service for return
Store member very helpful and friendly- returning a pair of shorts has never been so quick & easy
August 22, 2023
Good and quality products!!
July 15, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
High quality and fast delivery
June 6, 2023
Reply from Superdry - Westfield Derby
Hi Rabeeh, Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks so much for your review and comments, we really appreciate it.
You don’t do long in your store for men…
You don’t do long in your store for men but the girl in the shop sorted it on line for me
May 5, 2023
Super helpful member of staff ordered…
Super helpful member of staff ordered online for me. Thank you Superdry!!
May 3, 2023
Love the choice and quality
Love the choice and quality, can’t walk past SD without going in which 9 times out of 10 turns into a purchase 😁
April 10, 2023
I actually went in store and spoke to a…
I actually went in store and spoke to a very helpful guy who went out of his way taking different sizes from the men’s and women’s section to see which fitted the best and then ordered my colour directly to my home. 5 stars (sorry didn’t get his name)
March 26, 2023
Worst experance with your Evri courier…
Worst experance with your Evri courier service.They did not deliver proper way.Irresponsible took 9 days they kept 6 days in their custody . Also bad cutomer service
February 1, 2023
Love the vegan shoes
Love the vegan shoes, staff very friendly and helpful. Great store. Like the ethics
February 2, 2023
Great customer service
January 28, 2023
I waited for 2 weeks and item has not…
I waited for 2 weeks and item has not arrived yet, when I contacted them they said it’s missing from the carrier. Arranged another delivery but still waiting and there is no tracking information or order number provided,
December 28, 2022
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