I will start with all staff members from Windsor Store , which are absolute amazing, Always very kind and helpful, politeness and professional. I feel happy all the time I purchase in this store wh... See more
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The quality of the products purchased. The personable service ( a lovely young man in the Windsor branch)
I bought a coat and leggings recently and bouth are amazing. The leggings are very nice, specially if you have long legs! The sales assistants are always very helpful and THANK YOU Superdry for not ch... See more
Store was cluttered. Struggled to walk from door to changing room. Changing room was in unattended. Not a massive issue for me but is always a nice touch. Particularly as there were plenty staff but m... See more
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Company details
About Superdry - Windsor
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
113 Peascod St, SL4 1DN, Windsor, United Kingdom
- 01753 868847
4.7
Excellent
140 reviews
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Superdry is honestly amazing especially…
Superdry is honestly amazing especially with the fact that they used recycled products and their cotton is organic. What a sustainable company with such great quality 👍
July 29, 2023
Good customer service..delivery fast.
Good customer service..delivery fast.
Returns refunded quickly.
July 12, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Windsor
Hi Deepak,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Great swimming clothes
Simple to order, delivered on time, good clothes and simple to return.
May 8, 2023
Reply from Superdry - Windsor
Hi Maria,
Thank you for taking the time to give us your feedback. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Kind regards,
Josh
Staff in Windsor were very helpful and…
Staff in Windsor were very helpful and friendly.
April 16, 2023
The sale person was very helpful and…
The sale person was very helpful and guided us really well for the size.
March 22, 2023
Love the quality
Love the quality, love the service from walking into your store in Windsor until the item was delivered a couple of days later.
March 16, 2023
I bought a coat and leggings recently…
I bought a coat and leggings recently and bouth are amazing. The leggings are very nice, specially if you have long legs! The sales assistants are always very helpful and THANK YOU Superdry for not charging for carrier bags!
February 12, 2023
Shocking customer services and coat only lasted a year!
I bought a lovely coat from Superdry about a year ago. Was very happy with it until the padding started to pool at the bottom of the coat. I opened up the seam to look at what was going on and the pockets holding the padding in place had failed and the stuffing was swimming around loose in the lining of the coat. Not great for one a one year old coat! I had washed the coat only once, following the washing label instructions very carefully. Anyway, I took the coat into my local store and explained the situation but because I no longer had the printed receipt (who keeps their receipts that long?) the store manager said he couldn't offer me anything! I had evidence of my online banking transactions purchasing the coat and wanted to buy a replacement but in the end I had to suggest he offer me at least something off a new coat!! And then I was only offered 10% off (which I probably could have got online anyway!!) I did purchase the coat as I loved the style and needed a replacement(!) But really disappointed, not only in the quality of the coat but also, being a customer who buys regularly from Superdry (which was evident from my online banking records) to not be offered a better discount. Only two days later, I noticed the store offering 20% off coats, when I had only been given 10% off! Shocking customer service! And above the til in the store there's a big banner declaring that the company are trying to be the most sustainable brand. Not very sustainable when your coat only lasts a year... Hoping mark two last longer...
January 29, 2023
Good service.Quick respond and…
Good service.Quick respond and delivery.Happy customer.Recomend.
December 24, 2022
The staff at the Windsor Superdry store…
The staff at the Windsor Superdry store was very unhelpful and rude.
They didn’t serve at the till properly or answered our queries. I would never visit the store again.
January 3, 2023
Sales assistant was great
December 22, 2022
Friendly, helpful people
Really helpful, easy staff. No pressure but knowledgeable about stock and what was in store and caught on about the sort of things we were looking for.
December 11, 2022
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