Great quality sports Jacket, excellent online price, delivery on time, sadly wrong size but used online returns, before returning to shop and purchasing the right size. No hassle, staff in York centr... See more
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The store was practically empty when I shopped, my husband and I were the only customers. I was waiting at the till for more than 5 minutes before anyone came to serve me, the young did not thank me f... See more
Super fast delivery quality clothing been̈ wearing this for over 20 years old
Went into the york store looking for a specific jogging bottoms. They were new and hadn't arrived in store yet. The assistant was so helpful. Checking the stockroom first before placing an order for... See more
Company details
About Superdry - York
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
1/5 Davygate, YO1 8QR, York, United Kingdom
- 01904 626937
4.6
Excellent
115 reviews
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In store service is great
In store service is great. Order and waiting is shocking... Order and paid for a pair of cargo pants and been waiting for 12 days without hearing anything about it. It's unbelievable for this day when you could get online shopping delivery next day . Considering returned the order now.
September 20, 2021
Easy to order online
Easy to order online. In town the staff members are helpful & friendly & have suchh a wide range of clothes, all of a high quality standard 😁
September 6, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Completely wrong delivery to what was requested
The top I got is lovely. However I ordered from the shop and specified I wanted to collect in store which I was reassured was possible, and would take no more than 48 hours for the item to arrive to the shop. The item arrived to my home address 3 days later just as I was leaving to go on holiday, this was very inconvenient what I specifically wanted to avoid.
August 24, 2021
Reply from Superdry - York
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Fantastic customer service and lovely…
Fantastic customer service and lovely shop! You can find whatever you want in there with good price! I enjoyed it! Thanks guys
July 21, 2021
Fast delivery perfect
July 14, 2021
Lovely hoodie
Lovely hoodie. Great quality. Fast delivery. Usual good service from Superdry!
May 23, 2021
GREAT SERVICE from Superdry delivery…
GREAT SERVICE from Superdry delivery was brilliant and quick ordered then 2 days later was here, also when had some queries about been told my item had unfortunately gone out of stock at the last minute and the money had left my account, all was very quickly sorted out via e-mail and money back into my account within days, so cannot fault them at all.
May 13, 2021
Delivery
Delivery, communication and all were great but I didn’t like the 2 jumpers I chose - both too chunky and itchy. I returned them via Asda and the service was brilliant
March 3, 2021
Reply from Superdry - York
Hi Ali Beard, thanks for taking the time to give us your feedback. Here at Superdry, we do everything we can to to ensure you get the best experience. If you would like to tell us more about your experience, please get in touch using customer.care@superdry.com. Thank you.
Lovely backpack.
My purchase arrived quickly and I was kept informed on delivery dates etc. Very pleased with the backpack its as shown online and it was in the sale so well worth the money. It looks nice and has lots of little compartments and very roomy inside, comfortable to have on your back with padding around the straps. Very pleased.
February 15, 2021
My item was quickly dispatched and was…
My item was quickly dispatched and was fantastic quality thank you
February 7, 2021
Lovely sweet shirt and lovely service.
January 24, 2021
Expensive but perfect fitting and very…
Expensive but perfect fitting and very stylish, Feel like I have excellent street cred :) Also bought online Direct!
January 19, 2021
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