Superdry US Reviews 30,490

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their durability and premium feel. Many appreciate the stylish designs and the warmth provided by items like jackets. Reviewers often find the delivery service to be quick, with some orders arriving sooner than expected. However, a significant number of people were dissatisfied with the customer service, reporting difficulties in reaching representatives and resolving issues. Some customers also experienced problems with orders, including incorrect items being sent, damaged goods, or packages not arriving. There are also consistent concerns about product sizing, with many finding it inconsistent or different from expected, and a lack of clear sizing information.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of materials, such as... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Order

Clients share negative opinions on order experiences, with many reporting issues such as never receiving... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report difficulties reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

Comfortable, though perhaps a tad snug in the waist. The drawstrings at the bottom of the pants may be stylish, but are rather impractical. In general I’m happy with these pants.


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

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Rated 3 out of 5 stars

Security tag on sweatshirt

I love the Superdry brand, but was disappointed that when I received the sweatshirt it had a security tag on it and was a Christmas gift. They should really check to make sure that the tags are off before shipping, very inconvenient.

December 17, 2025
Rated 5 out of 5 stars

Just get it

Just go ahead and get yourself this coat. Not only does it look fabulous, it’s fully insulated to keep you warm. So many versions of this coat look cheap but not this baby, it’s worth every penny and I paid full price for it.

December 16, 2025
Rated 5 out of 5 stars

My experience with Superdry was…

My experience with Superdry was amazing!The coat is so thick and warm to the extent where I can just wear it with a t-shirt under.This is a 5 star coat and has extraordinary quality for its price! I most definitely would recommend this coat to others!!

December 16, 2025
Rated 5 out of 5 stars

The quality my family loves, the smiles that matter the most to me!

I ordered a gift for my Son-in -Law very close to Christmas time (two weekends before this holiday) my package was estimated to arrive the week of Christmas however it arrived much sooner as in less than 5 business days- IMPRESSIVE and full applause 👏 😀. My family shops Superdry for any big occasions for gift giving. The quality is outstanding and is built to last! I don't make as much to buy more than one clothing article at a time, given that these coats can cost up to $200 with shipping. I can always count on the family just swooning over these sweaters and jackets though. I will never be wrong with purchases for my family at Superdry! Thank you for ensuring a wonderful Christmas by expediting our purchases to arrive early! Happy Holidays!- The Zamora Family

December 15, 2025
Rated 1 out of 5 stars

My daughter loved her jacket and the…

My daughter loved her jacket and the color. She started having issues with her zipper. It is getting stuck and she’s only worn it twice. I initially thought there was something stuck in the zipper but there is something wrong with the actual zipper. This coat cost too much money to have a faulty zipper.

December 15, 2025

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