Delivery was fine BUT the garment was a. definitely not the correct size and b. stained or otherwise marked. They seem to have some ideas about customer service - contact phone number is completely ab... See more
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See what reviewers are saying
They collected GST on my order in Australia then failed to provide their NZ GST number to customs. Now I have to pay GST on the whole total. I am being charged GST on the GST because Superdry Australi... See more
Fast delivery, as ordered for a decent price. Size fits as per website. Would have been 5 stars if my item was also available in yellow or orange.
Size is smaller than other brands. When ordering from Norway from a site in Norwegian the merchandise actually comes from Belgium. Toll and return must be paid by customer - this was not specified on... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- +44 333 3212222
- care@superdry.com
- www.superdrystore.no
2.5
Poor
2K reviews
Hasn’t replied to negative reviews
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Accurate product description
Accurate product description. But jacket, while good, is not worth the fiull price. Fair price at 50% off.
February 23, 2019
Unprompted review
Customer Care
Customer care have no time to respond if you return items .
February 20, 2019
Unprompted review
Great shop
Fast delevery great quality,great service. We will shop here again.
February 16, 2019
Unprompted review
Very fast delivery and very good…
Very fast delivery and very good quality...
February 15, 2019
Unprompted review
I'm sorry but free return is a must
I like the web shop, but I ordered the wrong size and I had to pay for the postal myself which cost me 200 kr (about 20 euros). I called the Superdry store in Oslo first, but they said they were not allowed to accept clothes from the web shop.
Free return is a must-have when buying clothes online. Goodbye www-superdrystore-no.
February 13, 2019
Unprompted review
gang gang
This is real blockk jacket bro! 5 star no question ask gang
January 22, 2019
Unprompted review
Good services.
January 22, 2019
Unprompted review
Really good looking, however
Really good looking, however, doesnt keep feet dry. Walking casualy down an almost wet dry street makes my socks wet, leaving my feets cold and freezing. Definietly not for winter or fall. Best for the summer and dry land.
January 21, 2019
Unprompted review
Super rask levering og knallfine…
Super rask levering og knallfine produkter. Kommer til å handle mye her fremover.
Superfornøyd!!
January 21, 2019
Unprompted review
Quick resonse and delivery
January 9, 2019
Unprompted review
Super rask levering!
December 19, 2018
Unprompted review
Delivery relatively fast and ok - but returns.......
Delivery relatively fast and ok.
All return rules very expensive and not easy
Do not shop here - use normal stores
December 14, 2018
Unprompted review
Not very good
Not very good. I returned a jacket for like 3-4 weeks ago and i havnt got my money back.
December 4, 2018
Unprompted review
Reply from Superdry NO
Good Morning,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great service in Bracknell
We were in the Bracknell store yesterday looking for and buying presents for Grandchildren.
The young ladies serving us were so helpful and friendly, a really nice start to our Christmas shopping, which as an older person, is a nightmare these days.
Further to that, I wanted to order a garment on line today and was having a problem so I phoned . Thank you Conner, you were a great help.
November 22, 2018
Unprompted review
Dyr retur
Enkel bestilling og kjapp levering, men _dyr_ retur som gjør at jeg kommer til å sjekke om Zalando har varene isteden.
(Reply in english for Superdry:
I've already been in contact with your support department and only received bolierplate text about terms being listed on your web page
Having this expensive return system makes ordering from superdry.com far too risky if you order the wrong size or something)
).
November 12, 2018
Unprompted review
Reply from Superdry NO
Good Afternoon,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Always super
October 18, 2018
Unprompted review
Fast and good delivery
October 7, 2018
Unprompted review
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