Superdrystore Reviews 

1,919
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Im not used anymore to pay for delivery when buying with local online store with value of 100€ plus Beside that delivery and shopping experience was ok

Rated 4 out of 5 stars

I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando. I also found some issues in shopping via mobile phone, and needed to switch to lapt... See more

Company replied

Rated 1 out of 5 stars

The company doesn’t seem to care about deliveries at all, but does care about getting rated. A parcel has stuck in the middle of nowhere with no chance to get info about it, but there are a lot of re... See more

Company replied

Rated 5 out of 5 stars

I've been wearing SD clothes for over 10 years. The build quality of the clothes is still at a high level. I really like sweatshirts and t-shirt. Sometimes Superdy`s clothes costs a lot compared to th... See more

Company details

  1. Shopping & Fashion

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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3.5

All reviews

(1,919)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No quality control

You do not check the quality of goods to send. Article I had received was visibly and definitebly our of any quality norm as overexposed to the light and lost its colour.

October 25, 2022
Superdrystore logo

Reply from Superdrystore

Hi Tomasz,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Regards,
Superdry Customer Care

Rated 5 out of 5 stars

Hello

Hello, The good was excectly as in the description, The transaction went smoothly, fast shopping, no problem. I really recomend this company

October 20, 2022
Rated 2 out of 5 stars

Product arrived with security clip…

Product arrived with security clip attached to jumper. I spotted it when i removed labels so couldnt send it back. I had to remove clip on my own so got three holes in my jumper.
Security clip? Really?
Best regards

September 24, 2022
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Reply from Superdrystore

Hi Katarzyna,
Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Customer Care

Rated 5 out of 5 stars

Jacket

Everything went quickly and smoothly, the goods conform to the order, very good product quality
I recommend :D

October 11, 2022
Rated 5 out of 5 stars

Winter jacket

Very good quality. Light, elegant and warm winter jacket. Perfect for cold weather. True to size. I truly recommend this item. Fast delivery and company that you can trust.

October 14, 2022
Rated 1 out of 5 stars

Never got my package

Never got my package, no information about it, was supposed to come yesterday, didn't even leave facility ( from what it says on site)

October 13, 2022
Superdrystore logo

Reply from Superdrystore

Hi Dominik,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Regards,
Superdry Customer Care

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