Supersaver.fiReviews 

10,222
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Airline cancelled my ticket and airline is happy to refund full amount but these agents from supersaver are not issuing me my refund its been 1.4yrs I am requesting them but they are saying they wil... See more

Rated 2 out of 5 stars

Main flight package worked out ok, chose several add-ons like customer service etc. All add-ons are pretty much waste of money. Service package cannot handle anything online but you'd have to pretty m... See more

Rated 3 out of 5 stars

From my latest call with them I was able to receive very good customer service, but my overall score is 3 because I couldnt get good customer service from my previous calls. I had spent 2 hours on pho... See more

Rated 3 out of 5 stars

Very difficult to reach to customer service especially Finnish customer service, the ladies doesn't want to do any work, trying making any problem not to make rebooking. The customer service throug... See more

Company details

  1. Shopping & Fashion

About Supersaver.fi

Information provided by various external sources



IMPORTANT NOTIFICATION

Due to the current situation caused by the Coronavirus outbreak, a huge amount of requests is being received by our Customer Support team. As a result of this, we are facing very long waiting times on all communication channels and currently we do not provide replies to reviews on Trustpilot.

Please use the below link to verify online if an airline permits any refunds or changes and receive guidance on further possible steps:

https://www.supersaver.fi/rf/corona-virus

Thank you for your understanding.

Edullisia lentoja ja matkoja br>
Meille on tärkeintä tarjota markkinoiden edullisimpia matkoja! Palvelussamme voit mukauttaa matkasi tarpeittesi mukaan. Etsitkö pelkkää edullista lentoa? Vai koko matkaa lisämatkatavaroineen, hotellimajoituksineen ja autonvuokrauksineen? Päätä itse! Lisäksi voit tehdä lentolipustasi muutoskelpoisen sekä ottaa matkavakuutuksen ja peruutusturvan.

Laaja tarjonta

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

Varaa turvallisesti ja maksa suojatusti

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

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Löydät yhteydenottosivultamme vastaukset yleisimmin kysyttyihin kysymyksiin. Jos et löydä etsimääsi, lähetä sähköpostiviesti tai soita. Sähköpostilomake, puhelinnumeromme ja avoinnaoloaikamme löytyvät yhteydenottosivulta:

Contact info

1.8

Poor

TrustScore 2 out of 5

10K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(10,222)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Hyvä palvelu

Palvelu on tosi hyvä. Mutta lipput ovat vähän kallis kiitos paljon. Hei what happend with my ticket i call you very much time I want my many back Thank you. Hello i call you before for to refound but the money not coming yet waii.thank you

May 28, 2020
Unprompted review
Rated 1 out of 5 stars

Deserves half a star

Deserves half a star, if I could. Customer service is not existing. I tried to contact them several times by phone and finally sent a mail, which got no response after 50 days. It is impossible to get in touch with local branch and only get transferred to a centralized service, where nobody answers. Terrible service.

May 6, 2020
Unprompted review
Rated 1 out of 5 stars

very bad coustomer service waited…

very bad coustomer service waited almost 3hrs in phone and finally some one answered and when i said my flight was canceled by airways iwanted to change another flight they said they gonna transfer my call to some one else then again waited 2,30 hrs and after some un proffisional guy answred the phone the line was so poor i could not understand anything he said but finally he said it's not possible to change the flight or refund it's real scam and cheating company. i have been booking all my flights trough super server last 6years not any more its a cheating company poor coustomer service the agent was not friendly

April 15, 2020
Unprompted review
Rated 1 out of 5 stars

Absolute and utter sh!t

Absolute and utter sh!t. I'll never use this service again.

They're quite obviously letting customers sit in the phone waiting loop on purpose to make the money back they have to refund. I find it hard to believe that it takes 50 days to handle a cancellation. I'm trying to get someone on the phone since my flights are in 2 days. This was impossible already back in the beginning of February (Feb 10). Still no contact, no confirmations. Bullsh!t!

March 30, 2020
Unprompted review
Rated 3 out of 5 stars

refund seems impossible

My flight was cancelled due to natural disaster. Getting a refund seems very difficult. They said it takes 2-16 weeks! Now 8 weeks has passed and i haven’t seen my money.

Edit: the money was finally refunded in full, after a 10-week process.

I have been using Supersaver for a dozen of times but will not any longer.

December 5, 2019
Unprompted review
Rated 1 out of 5 stars

Really bad service

Really bad service, everything works until something goes wrong. After that is total circus. Refundend only return flights, so now I need to buy new tickets which costs as much as my original ticket. No customer service in local language even if they claim to offer that. They refused also to provide me a detailed receipt for insurance. All in all spent 7h on the phone with them. Never using the service again.

November 22, 2019
Unprompted review

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