Supersaver.fiReviews 

10,222
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Airline cancelled my ticket and airline is happy to refund full amount but these agents from supersaver are not issuing me my refund its been 1.4yrs I am requesting them but they are saying they wil... See more

Rated 2 out of 5 stars

Main flight package worked out ok, chose several add-ons like customer service etc. All add-ons are pretty much waste of money. Service package cannot handle anything online but you'd have to pretty m... See more

Rated 3 out of 5 stars

From my latest call with them I was able to receive very good customer service, but my overall score is 3 because I couldnt get good customer service from my previous calls. I had spent 2 hours on pho... See more

Rated 3 out of 5 stars

Very difficult to reach to customer service especially Finnish customer service, the ladies doesn't want to do any work, trying making any problem not to make rebooking. The customer service throug... See more

Company details

  1. Shopping & Fashion

About Supersaver.fi

Information provided by various external sources



IMPORTANT NOTIFICATION

Due to the current situation caused by the Coronavirus outbreak, a huge amount of requests is being received by our Customer Support team. As a result of this, we are facing very long waiting times on all communication channels and currently we do not provide replies to reviews on Trustpilot.

Please use the below link to verify online if an airline permits any refunds or changes and receive guidance on further possible steps:

https://www.supersaver.fi/rf/corona-virus

Thank you for your understanding.

Edullisia lentoja ja matkoja br>
Meille on tärkeintä tarjota markkinoiden edullisimpia matkoja! Palvelussamme voit mukauttaa matkasi tarpeittesi mukaan. Etsitkö pelkkää edullista lentoa? Vai koko matkaa lisämatkatavaroineen, hotellimajoituksineen ja autonvuokrauksineen? Päätä itse! Lisäksi voit tehdä lentolipustasi muutoskelpoisen sekä ottaa matkavakuutuksen ja peruutusturvan.

Laaja tarjonta

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

Varaa turvallisesti ja maksa suojatusti

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

Onko sinulla kysyttävää?

Löydät yhteydenottosivultamme vastaukset yleisimmin kysyttyihin kysymyksiin. Jos et löydä etsimääsi, lähetä sähköpostiviesti tai soita. Sähköpostilomake, puhelinnumeromme ja avoinnaoloaikamme löytyvät yhteydenottosivulta:

Contact info

1.8

Poor

TrustScore 2 out of 5

10K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(10,222)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Way too many clicks

Way too many clicks. I don't need any of the extra services, it's just a waste of time. It feels like you're trying to trick me into paying more. I don't trust the service.

March 11, 2019
Unprompted review
Rated 5 out of 5 stars

Best price

Best price, easy to do booking and before payment to do last check before paying. Been a customer earlier and will book here again. Thank You!

March 9, 2019
Unprompted review
Rated 3 out of 5 stars

Supersaver has become MORE IRRITATING…

Supersaver has become MORE IRRITATING over time - I've
used it for years - since it keeps asking you when you've ALREADY decided " Are you sure you don't want this extra? Think what might happen if you don't choose this extra!! " Without this anxiety-inducing money-grabbing feature the website would be a clear 5 in my opinion.

March 4, 2019
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. There is no real customer service, you have to wait on the phone a long time then being directed to indian accented person who is not able to help just speak. I was promised 5 times that a document of cancellation was to be sent to my email, but they never did that, and even lied straight forward about it and claimed it was sent or would be sent - never hapoened. Because of this I lost my travel insurance coverance. I will never use this site again and don't advise anyone else either.

February 28, 2019
Unprompted review
Rated 3 out of 5 stars

User experience is not good

User experience is not good - should always have option of using English as the language although it’s on a country’s page;

Price is a bit misleading as the lowest rate can only be possible if using on specific payment method.

February 24, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible service

Customer Service hang up my call when I was making transaction to change my flight date. Their service is terrible with ambiguous information, and the flexible ticket still cost a lot when I made the change (even I have already paid a lot at first).

February 21, 2019
Unprompted review
Rated 4 out of 5 stars

A satisfied customer

I am very satisfied with your booking prifram. Main reasons:
- easy to use
- no or little extra costs fir payments by Visa or netbanking.
What could be better:
- as a frequent user of Supersaver, it would be nice if there could be some "LOGIN" to avoid giving always same info.
But overall: satisfied customer.

January 30, 2019
Unprompted review
Rated 4 out of 5 stars

Fairly good

Fairly good, no problems. A lot of advertising for extra services.

January 29, 2019
Unprompted review
Rated 1 out of 5 stars

I never buy a ticket through…

I never buy a ticket through Supersaver, as the counter showed that I had to pay another 15 e extra for the seat that was not chosen. and 30 minutes earlier the clerk at the check-in desk claimed that my name is not found and I have no place on the machine and my Super Saver ticket is missing a barcode, so I can't even get on the plane. the thing was that the officer changed, or what was probably the core problem. Bad service and too many problems.

January 13, 2019
Unprompted review
Rated 4 out of 5 stars

Trustworthy

Trustworthy, quick, fairly simple. Only minus is that all the extra services have been opted in by default and you need to opt out each of them separately.

December 31, 2018
Unprompted review

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