Supersaver.fiReviews 

10,222
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Airline cancelled my ticket and airline is happy to refund full amount but these agents from supersaver are not issuing me my refund its been 1.4yrs I am requesting them but they are saying they wil... See more

Rated 2 out of 5 stars

Main flight package worked out ok, chose several add-ons like customer service etc. All add-ons are pretty much waste of money. Service package cannot handle anything online but you'd have to pretty m... See more

Rated 3 out of 5 stars

From my latest call with them I was able to receive very good customer service, but my overall score is 3 because I couldnt get good customer service from my previous calls. I had spent 2 hours on pho... See more

Rated 3 out of 5 stars

Very difficult to reach to customer service especially Finnish customer service, the ladies doesn't want to do any work, trying making any problem not to make rebooking. The customer service throug... See more

Company details

  1. Shopping & Fashion

About Supersaver.fi

Information provided by various external sources



IMPORTANT NOTIFICATION

Due to the current situation caused by the Coronavirus outbreak, a huge amount of requests is being received by our Customer Support team. As a result of this, we are facing very long waiting times on all communication channels and currently we do not provide replies to reviews on Trustpilot.

Please use the below link to verify online if an airline permits any refunds or changes and receive guidance on further possible steps:

https://www.supersaver.fi/rf/corona-virus

Thank you for your understanding.

Edullisia lentoja ja matkoja br>
Meille on tärkeintä tarjota markkinoiden edullisimpia matkoja! Palvelussamme voit mukauttaa matkasi tarpeittesi mukaan. Etsitkö pelkkää edullista lentoa? Vai koko matkaa lisämatkatavaroineen, hotellimajoituksineen ja autonvuokrauksineen? Päätä itse! Lisäksi voit tehdä lentolipustasi muutoskelpoisen sekä ottaa matkavakuutuksen ja peruutusturvan.

Laaja tarjonta

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

Varaa turvallisesti ja maksa suojatusti

Pohjoismaiden johtavana ja Euroopan kolmen suurimman joukkoon kuuluvana verkossa toimivana matkatoimistona meillä on 3,5 miljoonaa matkustajaa vuodessa. Aloitimme matkatoimistona vuonna 1989. Olimme yksi ensimmäisistä verkossa matkoja myyvistä matkatoimistoista. Kun varaat kauttamme, voit tuntea olosi turvalliseksi. Meillä on kokemusta ja osaamista.

Onko sinulla kysyttävää?

Löydät yhteydenottosivultamme vastaukset yleisimmin kysyttyihin kysymyksiin. Jos et löydä etsimääsi, lähetä sähköpostiviesti tai soita. Sähköpostilomake, puhelinnumeromme ja avoinnaoloaikamme löytyvät yhteydenottosivulta:

Contact info

1.8

Poor

TrustScore 2 out of 5

10K reviews

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No recent history of asking for reviews

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1.8

All reviews

(10,222)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Little difficult at first but happy at the end....

Everything was fine at first, but I had problems with the inscription of luggage, so buying tickets got quite frustrating.

I couldn’t find and answer to the problem, so had to get other flights with a completely different route.

At the end the flight I bought was simple and easy to buy. Thank you very much!

December 24, 2018
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, I have not received any confirmation to my email. However you advertise already hotels in the destination?

Site is not that good with IPad.

November 21, 2018
Unprompted review
Rated 3 out of 5 stars

Cheap fare is everything

Just few days before my flight I found out that the flight had been changed by airline 4 months ago, but I had only received notifications about the change in flight numbers. Supersaver still had wrong flight times in the flight documents available for download. I think they never knew they were wrong in the first place. I had to sort it out by myself: cancel the flight and book a new one. Customer service worked by phone, but I had to make multiple calls to reach someone in charge. They said I would receive refund of the changed flight in the future. Time will tell. Supersaver is just like any other low cost travel agency. You use it to get a cheap fare. There is nothing else they can do for you.

edit.
I did receive some money to my credit card account about 7 months later, but there was absolutely no message or any description where it was coming from.

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

Best website

Best website, i always have purchased from this website, they have best rates and the quite same rates what you see while searching for prices.

October 6, 2018
Unprompted review
Supersaver.fi logo

Reply from Supersaver.fi

Hi,

we are happy to hear everything is working well, thank you for letting us know.

Regards
Supersaver

Rated 5 out of 5 stars

Paras lentolippu myyjä

I like the Supersaver.fi, from it I buy a few times flight tickets every year.

October 3, 2018
Unprompted review
Supersaver.fi logo

Reply from Supersaver.fi

Hi,

thank you so much for your kind review.

Regards
Supersaver

Rated 1 out of 5 stars

The reservation system gives a lot of…

The reservation system gives a lot of errors after adding the personal information and before choosing the payment method. After that it sends an email to confirm the reservation but my flight connections were not correct. I had to cancel my flight (costing me 50€) in order to buy the correct one again. The reservation system is very bad and the phone customer service is unfriendly.

September 27, 2018
Unprompted review
Supersaver.fi logo

Reply from Supersaver.fi

Hi,

since we are an online agency, it is on the clients responsibility to make sure that all details are correct before confirming their purchase. The name of the passenger or the flights can not be changed afterwards. The names that the client confirm in the last step of the booking process is based on the document you receive immediately after booking with us. We as a travel agency are governed by airline rules, which are very restrictive usually.

Best regards
Supersaver

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