ST Reviews 

This company are selling parts that they do not hold in stock; despite telling customers that they have the item sat on a shelf.

They have an automated telephone message telling customers to contact them via e-mail; then they don't reply to e-mails.

I have recovered my money via my banks credit card fraud team.

Steer clear of these jokers, they have several other companies (Tweaked Automotive, In Car Nav Ltd, etc) be warned.

THIS REVIEW HAS BEEN UPDATED!!

Yep!!! Should have read the reviews! Ignore the five star reviews where they purport to have spoken to anyone by phone. That isn’t possible as they have an automated phone response that says you can’t speak to anyone because of Coronavirus… this in March 2023. One line email responses that don’t even apologise for the delay in shipping. Paid for the items and still haven’t received them. YOU REALLY DO NEED TO AVOID THIS COMPANY IF YOU VALUE YOUR HARD EARNED CASH

UPDATE:
The following is the complete transcript of the emails exchanged between myself and SUPERTWEAKS.COM.

The only deletions have been the headers and footers in the interests of keeping it as short as possible and amended the actual swear words they used. Please read until the end. You can then make up your own minds about whether or not this is a company with which you want to do business.

Me:

Hi, I wonder if you could please update me as to the likely delivery date of this order,

Kindest regards
—————————————-
ST Reply:

Hello Mike,
 
Thank you for your email.
 
The item you ordered is currently on back order. New stock is due in to us in around 2 weeks time.
 
Kind regards,
Ricky
(Accompanied by copy of invoice)
————————————-
ME:

Thank you Ricky for letting me know, it has already been 14 days since I placed the order so I do think it’s a bit remiss of you not to have updated me before now.
Could you please email me when it is being shipped as I have several commitments over the next couple of weeks or so.

Regards,

———————————————-
ME:

Hi, please could you give me an update on this order,

Regards

———————————————-
ST:

Hello Mike,
 
Thanks for your email.
 
There is no update at present, once these come back into stock we will notify you via email.
 
 
Kind regards,
Sam

———————————————-
ME:

Hello Sam,

If you are unable to give a definitive date for delivery, then please could you issue a refund.

Regards

Mike
(This is the point at which I left the Trustpilot review as it was about six weeks since I placed the order)
———————————————-
ME:

Please update me on the projected delivery for this order.
I have been told that this is a scam and I need your reassurance that this is not the case.
Please also provide me with contact details other than the phone number on your website as this is not being answered.

Mike 

——————————————————
ST:

Why?
 
You have already gone online like a little cry baby and left a silly review.
 
Get f***ed
———————————————————
ME:

Yes. A bit like a couple of hundred others that you’ve defrauded out of their hard earned cash.
My complaint is that you will not give me a delivery date for goods that I’ve ordered, nothing more. My concerns were only ignited by the other reviews you have received.
Cry baby? Not really, but you have just made it clear what kind of company you are.
Please refund my money or deliver the goods I’ve paid for.
Regards

——————————————————-
ST:

You’re a f***ing cry baby.
——————————————————-
ME:

Thank you for that. But you still haven’t responded to my request.
Are you sending the goods I have paid for or refunding my payment.

——————————————————-
ST:

Can’t hear you over your tear cry baby.
 
Not on strike today? Muppet.

(My Linkedin profile shows I worked for the Ambulance Service)
———————————————————
ME:

If it helps, maybe you can get an adult to read the question for you

Sent from my iPhone
—————————————————-
ST:

You don’t seem to understand. F**! off. 

If it helps go cry online. 

—————————————————-

Awful Customer service, didnt send goods.
Having to go through bank to get refund.
wish i had read all the other reveiws before ordering.
Also now being harrased and sworn at via email and threats to leave fake reviews for my company.
Just shows what kind of people are running this company.
To think this all started because i asked for tracking after waiting two weeks for an item, i still have no proof it was sent.

I asked them after 2 weeks were was my car cover at. They insulted me and cancelled my order
They never issue a credit so I have to run after my credit card company to get it
Very arrogant and insults people
Do not purchase here Waisted time and money

This is a fake company. When you order they accept your creditcard and withdraw the payment but there never comes any goods! I have tried to correspond with them and the always reply "The goods are coming" but with no result sice december 2021! Find another trustvorthy company - NEVER give them your creditcard information.

Placed an order on this site didn’t get a response until I sent an email only to get a rather rude response telling me my order has been cancelled and to wait for a refund. Only wish I had read these reviews before visiting that site. Avoid this site its a SCAM!!!
Just received a message in my mail box from ST saying ..” WE ARE GONNA F..K YOU UP. This makes me wonder if they cared so much about reviews why not take better care of your customers… but of course it’s just a scam site. I haven’t received my refund yet will definitely be filling a suit against them.

Knowledgable, great products, quick response.

Ordered parts, never heard off them. Luckily contacted my bank who snatched my money back. Contacted me today giving me loads of abuse, calling me a mug and other names I best not put on here, said I was delusional and that trust pilot was full.of sheep liatening to nonsense reviews. Avoid at all costs

Very good experience with this company. I have bought from them since 2015 and they always served me right and provided me with the information I asked for and the products. I am very happy with my shopping experience there and I will continue to be their customer.

My go-to place for Porsche parts, they ship with DHL in the UK and also tax free!

DO NOT TRUST THIS COMPANY.

I have used them once and i was absolutely shocked. I have not received my spare parts at all.

The customer service was super racist, I could not beleive how rude he was.

I have reported them to police.

This company have actually forged an invoice of shipped products with my signature........Refund never arrived so this is their way out of it.Fake claims of none existent shipped products.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. THEY HAVE FORGED FAKE INVOICES SO THEY DONT HAVE TO REFUND MONEY. DOES IT GET WORSE THAN THAT.THEY NEED SHUTTING DOWN.ABSOLUTE CROOKS.TWEAKED AUTOMOTIVE IS THE SAME FAMILY. LOOK AT THERE REVIEWS. SAME STORY. DWINDLING FOLK OUT OF MONEY. 1 OUT 5 STARS. DIFFERENT COMPANY SAME FAMILY SAME PROBLEMS.

AVOID AT ALL COSTS.

WE'RE GOING TO COURT. 100%

Really efficient company, very good product range, jut wish international shipping costs were lower.

Shocking and very uunprofessional to deal with, no response to an enquiry after 3 working days, I chased and was rudely told Monday was the first working day and I need to wait. Today when I emailed to say they're sales team clearly don't want my business I was told and I quote "Hello, At this time we do not wish to do any business with you" AVOID AVOID is my advice, I found them very unhelpful and they have lost my business forever...check out their other reviews on here as well.

Ordered and paid £1,100 for rear light upgrades for my Range Rover L405, advertised as genuine Land Rover items. Within 11 days of the lights being fitted condensation had appeared inside the sealed units on both lights. Return request submitted on the website, however I received a reply within a few minutes saying the return was declines as ‘items fitted to vehicle, refund not applicable’.
I responded to this email but never received any response from Super Tweaks, nor a refund.
The lights ended up becoming unusable due to the trapped moisture interfering with the LED’s and them not functioning correctly, meaning I had to purchase a further replacement set from a different seller. When comparing the further replacement genuine Land Rover lights purchased to what Super Tweaks had supplied, it was evident the products supplied by Super Tweaks were not genuine Land Rover items and therefore not as advertised. The inferior products Super Tweaks supplied can be bought elsewhere for a fraction of the cost and are NOT genuine Land Rover items.
Do yourself a favour and avoid buying from this company.

One should be allowed to give negative stars...
Ordered OEM style Defender alloys, but never received any reply from sales dep afterwards. Only when I threatened to cancell the order, they replied within a few hours. After that, no response to my emails until I decided to cancel. Funny enough, that made them reply after a few hours and confirm a refund. The refund was never received, and of course, no reply has been received afterwads. Have now opened a return case with my bank. Hopefully that will secure my refund....fingers crossed!!!

Shocking experience avoid buying from this seller. It took over a week to dispatch an item they don't respond to emails and have no customer service number as they don't accept incoming calls. The item itself which is supposed to be oem is poor quality and the brand logo which is suppose to be etched in the product is supplied loose to be stuck on however the tape included doesn't hold the item on and came off and was lost.
All in all a very poor product and experience

First time in over 10 years beeing scammed by a company.

I place an order in May 2022 for a pair of Ferrari Shields for my F430.

I was told order would take 4-6 weeks. Last email anwer from them was on June 30th.

Since then no answer from anyone, although when you contact them from a different address they will promplty answer.

Avoid at all costs.