not great. where do i start - tenders that have been closed still showing up as open - hard to communicate with anyone from S2G. sent 2 emails. no one has replied - some tenders request to contac... See more
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Great value for money! We new to government procurement and didn't want to splash out on a service that would cost thousands. Supply2Gov is affordable and flexible for payment. Can't recommend it en... See more
Company replied
Really hard and clunky to navigate, not user friendly and seems like it set up for big companies who are experienced in using the platform. If I didn’t use AI to help me navigate it I wouldn’t have go... See more
Feels a bit spammy and suspect. Every alert has zero results within current subscription level but always a number of results in paid for subscription level. If it continues I may be unsubscribing.
Company details
Information provided by various external sources
Powered by our database, which is the UK and Republic of Ireland's largest database of public sector contracts, our tender alert service is designed to make finding public sector contracts as easy as possible for your growing business.
Contact info
United Kingdom
- www.supply2govtenders.co.uk
3.0
Average
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Spam email everybody
This is a paid service - it pretends to be free but they just spam you with emails to upgrade your account. You can't do anything using the free account.
September 3, 2021
Not relevant and harassment
September 1, 2021
Nothing useful ever comes through emails
July 2, 2021
Never trust this company
Never trust this company. Currently getting legal advice to get my money back. They take free tenders from the gov website and then sell the subscription on thinking they are the only people who have access to the tenders which is not true. Do not use them. You can get the info for free and the tenders for free from the direct.gov website.
July 2, 2021
A qualified 4 stars
Not sure I'm very comfortable with having to pay to upgrade before being given the chance to know more about the opportunity presented in the alert.
June 15, 2021
Underhanded subscription names
They underhandedly name one of their subscription options as 'Monthly'. I subscribed to 'England- 1 Month'. I subsequently cancelled a few days later having found no benefit to this subscription, but my debit card was charged for a second month without even being invoiced. I contacted 2 of their customer service agents and had no apology. They refused to offer a refund and simply stated that this was in their terms and conditions.
Their terms and conditions for subscriptions can only be found on one part of the site and does include: 'This paid-for subscription will commence from the date of first purchase and be for a minimum period of either two (2) months, six (6) months or twelve (12) months depending on your chosen payment frequency.'
Perhaps naming it a 2 monthly plan might be more appropriate rather than an apparently ambiguous title of 'monthly'.
June 3, 2021
Unprompted review
Garbage - Better sites out there for free
Garbage, there are many better tender sites out there for free.
Every tender on there requires you to upgrade your subscription. Don't bother with this site!!
June 2, 2021
Unprompted review
Reply from Supply2Gov Tenders
Hi Ben,
Sorry to hear that you didn't find value in the Supply2Gov service. Whilst there are many sites that offer similar services, the research team at Supply2Gov go the extra mile to source low value tenders and tenders not always published on the official portals and consolidate them in one place meaning that we have more coverage which ensures our customers don't miss a single relevant opportunity nor have to register to multiple sites to find them.
We also offer flexible packages and payment options to suit the needs and budgets of our customers to access these opportunities which provides efficiency in both resources and cost compared to sourcing them in-house.
We are always open to feedback to improve the service so please do drop us a note to helpdesk@supply2govtenders.co.uk if you have any further feedback or suggestions.
Many thanks,
The Supply2Gov Team
Aggressive upsell and impossible to unsubscribe
I have been trying to delete a old profile on this site for months with no success. Helpdesk emails go unanswered. It seems to be modeled on the most aggressive data retention policies that would be associated with spam sites and always on an upsell mission. There must be better alternatives out there...
May 6, 2021
Unprompted review
Reply from Supply2Gov Tenders
Hi Paul,
Firstly, we're sorry to hear you've had some issues deleting an older profile and we'd love to get that sorted for you. Our helpdesk team endeavour to reply to all emails as quickly as possible and we can only apologise if we haven't been able to get back to you as yet.
We'll look into this and send you an email with an update as soon as we can.
Many thanks,
The Supply2Gov Team
Use the actual government gateway
Pointless amount of emails for services we haven’t registered for. You can’t unsubscribe even when you do you still end up with emails. Emails sent to them are ignored.
May 3, 2021
Reply from Supply2Gov Tenders
We're sorry to hear you haven't found value in the content we have sent you. As part of BiP Solutions, we have a host of services and wide range of expertise that seeks to support businesses to find and win more opportunities with the public sector which our customers find useful. As a Supply2Gov customer, we want to make sure you are receiving the latest market reports and updates; offers for our events and how you can improve your win rate with the public sector.
We do include unsubscribes on all of our emails to allow individuals to choose what they wish to hear about. You can also get in touch with our helpdesk team to process this on your behalf also. If you can please drop a note to helpdesk@supply2govtenders.co.uk confirming your email, we'll ensure you are opted out of future communications.
Constantly bombarded me with emails to…
Constantly bombarded me with emails to buy, I asked this to stop and was ignored. Someone has a look at GDPR use within the company.
May 2, 2021
Reply from Supply2Gov Tenders
We are sorry to hear you have had a poor experience of Supply2Gov. We take GDPR and opt-outs very seriously and we'd be more than happy to support with any queries around this. We provide opt-out links on all of our communications so that individuals can select to unsubscribe from receiving any emails. Further to this, you can email helpdesk@supply2govtenders.co.uk to request this as well. If you can please drop us a note to the address above to confirm your email address we will look into this.
Many thanks,
The Supply2Gov Team
Newbie Company
We have given a 3. Mainly due to getting used to the site. Also being noticed.
Maybe a future vote will be better.
April 19, 2021
A difficult to use system with less…
A difficult to use system with less than intuitive search facilities plus no way of contacting anyone for help.
March 16, 2021
Reply from Supply2Gov Tenders
Hi Ian, we're sorry to hear that the Supply2Gov service hasn't met your expectations as we hope all our customers enjoy using the service and find relevant opportunities.
Throughout your onboarding emails you should have received a user guide to help you get the most out of the opportunity search functionality as well as top tips for tendering. We also signpost to our helpdesk in the app and provide a contact form on our support section of the website to get in touch with our team. We will however take this on board and review how we can make this more prominent for our users.
We're always looking for ways to enhance the service and would welcome the opportunity to get some more feedback and ideas to help us improve. If you would like to provide more details, please do email info@supply2govtenders.co.uk and we will pass this on to our product owner and development team.
Many thanks,
Susan @ Supply2Gov
difficult to follow
difficult to follow
expensive
difficult to get help
made for big business only
March 8, 2021
Reply from Supply2Gov Tenders
We are really sorry to hear that you have not found the service to be valuable to your business.
Supply2Gov is designed with small businesses in mind and we ensure that the service is accessible for those looking to dip their toe into the public sector as well as supporting businesses who are already tendering.
Our free registration service allows businesses to find all relevant opportunities matched to their chosen local area completely without charge. We do however also offer flexible, low cost subscriptions for businesses looking to find opportunities outwith their local area.
We pride ourselves on our ability to provide more contracts than official government portals which means our dedicated research team scour thousands of sources to ensure our customers don't miss any relevant opportunities - this makes Supply2Gov more valuable than many other providers.
We'd be happy to provide any additional information or support - simply email us at helpdesk@supply2govtenders.co.uk and one of the team will get back to you.
Many thanks,
The Supply2Gov Team
Pretty hopeless
Pretty hopeless. Literally everything I search for comes back saying I need to up my subscription. This stops you viewing the details to see if it is even suitable. The England subscription is £45 per month, which seems a lot to stump up to literally view what the details of a requirement is. Why not remove the subscription part to fully view the requirement? Then if I want to apply I can stump up the extra at that point!
February 3, 2021
Unprompted review
Reply from Supply2Gov Tenders
Hi Tony, thank you for taking the time to provide feedback on the service - we are sorry you haven't yet seen the value in what Supply2Gov offers.
We have a unique team of dedicated researchers that work to deliver more contract notices and awards than anywhere else and our flexible payment plans are designed to support SMEs in finding their next business opportunity more cost efficiently than they would spending hours scouring multiple sites and receiving alerts from a number of different sources.
If there is any way we can support to help ensure your current profile is setup to deliver maximum visible opportunities for your current access please do not hesitate to contact the team at helpdesk@supply2govtenders.co.uk.
Many thanks,
The Supply2Gov Team
Avoid! Constant marketing emails, can't unsubscribe.
Avoid!
Supply2gov (part of BIPS) constantly spam you with their upgrade offers, cyber essential offers anything else that BIPS sell. Create an account, ensure no marketing options are selected and within 5 days you'll start getting BIPS marketing from them.
Their published support "Helpdesk" number doesn't work (number unknown),
Have tried to opt out 20/30 times - still they email me. Can't stop them emailing me - will have to ask our IT team to blacklist their emails as seems to be the only way to stop them.
Only benefit of course is they send you emails to rate them on trust pilot - so here it is.
1) Don't market all your other services to people who didn't sign up to it
2) If you provide an un-subscribe link - when people put their email in to un-subscribe - do it!
3) If you are going to publish your help desk support number - at least make sure it works... 0845 2177804
January 4, 2021
Reply from Supply2Gov Tenders
Hello! We are sorry you have had a negative experience as part of your Supply2Gov registration.
As part of your registration with us and as part of BiP Solutions we often legitimately communicate with our registrants about our other products and services that compliment the Supply service and which may be valuable for your business especially when it comes to growing your share of the public sector. Many of our customers find this extremely valuable as it enables them to tap into certifications, training, consultancy and events as and when they require alongside their tender alerts subscriptions.
We also provide unsubscribe options on all of our emails - it may be you are still receiving emails as part of your service (i.e. tender alerts vs marketing emails) however, to allow us to look into this and ensure your email is removed from all mailing lists and registered services, can you please contact us at helpdesk@supply2govtenders.co.uk and we can look into this for you?
Many thanks,
The Supply2Gov Team
Reply from Supply2Gov Tenders
Thanks for your response. We're really sorry to hear that you had a bad experience of Supply2Gov. We'd be keen to get some more insight as to your business and search criteria. We invest into the continuous improvements of our algorithms and results to ensure optimum relevancy. It's also worth noting that whilst we house more contract and awards for the public sector than even the official government portals, we can only post contracts/awards that become available. Our recommendation for businesses looking to work with the public sector is to keep an eye on their daily alerts as the next opportunity may be around the corner. We’d be happy to look at your keywords to establish if there is any room for refinement to deliver better matches. Simply drop us a note to helpdesk@supply2govtenders.co.uk to speak to one of the team.
not great
not great. where do i start
- tenders that have been closed still showing up as open
- hard to communicate with anyone from S2G. sent 2 emails. no one has replied
- some tenders request to contact a person via email. when you do they send you a link to register with Proactis or other tender websites that require you pay after registration
- not getting many leads from my area of operation
- search engine needs improving as it doesnt give you results of your search (complicated)
September 25, 2020
Unprompted review
Reply from Supply2Gov Tenders
Hi there - we're really sorry to hear that you've had a poor experience of Supply2Gov. Reviewing your feedback above, we've provided some more information to help clarify some of these points below.
1. Tenders 'closed' still show as open.
It would be good to see some examples of this. There could be a reason for this based on the contract type. It may be an open contract but the bid deadline has closed.
2. Hard to communicate.
It would be great to confirm the contact details you have been using. We have a number of contact emails but our Helpdesk team can be reached on helpdesk@supply2govtenders.co.uk - during the height of the pandemic, we received more calls and emails than usual and therefore may have caused delays in response. We apologise for any inconvenience this may have caused.
3. Links to register for other services.
The Supply2Gov service is a tender alerts service. We research and source more public sector notices and awards than any other provider however, depending on the buyer, they may require you to submit the tender via their selected e-Sourcing portal and therefore the process is determined by the buying authority.
4+5. Relevancy and Search.
We are continuously improving our algorithms to ensure maximum efficiency. Whilst we can do this in a number of ways, the results will always depend on the accuracy of the keywords and/or CPV codes used in the search profile. We recommend not running searches that are too broad (or in some sectors, too niche) if you are looking for relevancy to your business. As part of being a customer, we provide access to guides and tips to support you in optimising your search but we'd be happy to take a look at the profile to see where it could benefit from some refinement. Simply drop us an email to helpdesk@supply2govtenders.co.uk
We hope the above clarifies and answers some of your points and would be happy to help with any further queries you may have.
Many thanks,
The Supply2Gov Team
All HS2 tenders
All HS2 tenders. Am I in the right place I ask myself?
August 16, 2020
Unprompted review
Reply from Supply2Gov Tenders
Hi and thanks for your feedback. We'd be keen to understand if you have registered via www.supply2govtenders.co.uk or via the CompeteFor service? We are happy to support you with this - please drop us a note to helpdesk@supply2govtenders.co.uk for further assistance.
Many thanks,
The Supply2Gov Team
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