We wanted to use a local company. Google says Station Approach Woking - it’s not there. It says showroom at Byfleet. Drove there not open - a note on the door gives a number to ring. Rang the number n... See more
Company replied
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See what reviewers are saying
We had our shutters fitted last week and love them! Excellent consultation service by Darren at Byfleet, his knowledge and expertise is second to none. Given a clear lead time from placing the order... See more
Company replied
I am delighted with my new shutters which were fitted very tidily. When Surrey Blinds finally rang to say consignment had arrived I was given a prompt fitting slot. But have to say that SB gave m... See more
Company replied
Brad, one of the company's fitters, provided an outstanding service despite facing several problems. One of our blackout blinds arrived damaged and when it was replaced it wouldn't fit, the measu... See more
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Company details
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3.4
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 24 hours
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I don't usually write reviews
I don't usually write reviews, however, felt inclined to following the extremely rude receptionist I spoke with this morning. Absolutely shocking. Required a quote for conservatory blinds, however, will be taking my custom elsewhere.
Customer service training required for the individual who thinks it's ok to speak with potential customers they way she did.
July 18, 2020
Unprompted review
Reply from Surrey Blinds and Shutters
Hello there,
Thank you for your feedback.
I am sorry to hear that you feel disappointed with our service.
I have taken a look and I can see that you had a video consultation booked to take place on Friday.
When our consultant logged in for the meeting, you did not arrive, he did try to call a couple of times however he was unable to get through.
I understand that you called the following day, my colleague tried to run through your details to ensure there were correct and offered to rebook the appointment however you did not wish to do so.
I hope you can appreciate that we did try and contact you at the time of the appointment and we did also offer to rebook the appointment, I am sorry if you felt that we were rude in anyway, this was not our intention and will be raised internally, however I do understand that the line was breaking up during the call and this may have caused a misunderstanding.
Kind Regards
Elise
Team Leader
Excellent
Excellent company. Yes we waited longer due to Corona virus but they kept me updated & understood my worries. The quality of the shutters are excellent & the installation was perfect. Phil kept to all the covid policies that had been put in place and kept every room clean & tidy. Would definitely recommend
June 17, 2020
Unprompted review
Perfect shutters
Great service at such difficult times.
Fitting was great and no pressure!
We’ve been kept informed all the time and just had our shutters fitted and they are perfect and fitter was great and quick.
Thoroughly recommend the company.
June 13, 2020
Unprompted review
We have recently had blinds installed…
We have recently had blinds installed in 5 rooms of our new apartment. We have used your company before and would definitely use them again. We have always been very satisfied with your service.
March 8, 2020
Unprompted review
Had brilliant experience with Surrey…
Had brilliant experience with Surrey blinds. Very thorough, quick and polite. I love my new blinds.
March 3, 2020
Unprompted review
Excellent service
February 27, 2020
Unprompted review
Warmly recommended
From the ease of making an appointment for my requirements to be discussed to the beauty of the installed shutters, everything was to my entire satisfaction. There was no hard sales pitch and a seasonal discount was applied at the time I placed my order, rather than being used as encouragement to commit. Delivery was within the timescale given and the fitter paid great attention to detail.
February 26, 2020
Unprompted review
Fantastic blinds and fantastic service
February 26, 2020
Unprompted review
Great people
Great people , local company and well made blinds fitted with no fuss. Recommended
February 25, 2020
Unprompted review
Great service and great shutters
Great service and great shutters, very pleased
February 25, 2020
Unprompted review
Great service
Great service and made sure they tidied up after themselves, wouldn’t hesitate to recommend
February 25, 2020
Unprompted review
The lady who measured up for new blinds…
The lady who measured up for new blinds was very efficient, and also
very friendly. And her measuring was obviously correct, as the blind fitted perfectly, when the man installed it. He also was very friendly.
A very good service!
February 25, 2020
Unprompted review
I am very
I am very; happy with the blinds, they are an improvement on the previous ones , being worn, and easy to use
February 25, 2020
Unprompted review
Good afternoon,
Good afternoon,
This is the second order by your company
Your staff and blinds are a credit to your company
I will certainly recommend your excellent work to other people
Please thank your staff
10 out of 10
February 25, 2020
Unprompted review
We excellent service and fitting
February 25, 2020
Unprompted review
Great service from start to finish
February 25, 2020
Unprompted review
Electric roller blinds
Excellent service from initial representative, customer service representatives and fitter.
Good value and exactly as expected.
February 25, 2020
Unprompted review
Good quality and professional services.
January 30, 2020
Unprompted review
Helpful and friendly
Helpful and friendly, huge choice of styles and colours and my blinds look great. I am happy to recommend SurreyBlinds.
January 23, 2020
Unprompted review
Excellent service from ordering through…
Excellent service from ordering through to installation.
January 22, 2020
Unprompted review
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