Surrey Blinds and Shutters Reviews 

From the moment I ordered my blinds, a very nice young man came round & helped me decide what was best for my situation. When it came to the fitting, it was done with no fuss & no mess. I can highly recommend Surrey Blinds for the blinds & the fitting. The price charged was very reasonable as well.

we were very pleased with our blinds the fitter did a good job and was very clean and tidy

Very nice company to deal with. No pressure sales talk. Quick measure and quote. Very tidy and efficient fitter and all completed within the time frame stated. We are going to have them back again in the Spring to quote for our conservatory blinds.

Top service and competitive prices. I always buy my blinds from Surrey Blinds

I can't find any fault. A prompt appointment for consultation. Delivered and fitted within 3 weeks. The fitting was expertly done, no hassle or mess - even bought his own hoover!

Absolutely awful company with no customer service. From the moment I placed my order they could not have been more disinterested. Couldn't have cared less that I was giving them my business. I had to wait 9 weeks instead of the 5 weeks that I was told for my blinds. During this time I had to ring and chase several times, they never once took the initiative to phone me and apologise for the delay. Come the day of the fitting, two of the blinds didn't fit. On phoning the office to inform of this a female was in no way apologetic for the mistake, just told me I would have to wait for someone to come and have a look and possibly for a reorder. She then said someone would come at 5pm that evening to check. Having waited in, by 5.45 they still hadn't arrived. Again, no phone call from the office to explain, so I had to ring to be told "oh he's just on his way". A simply customer service course for this person would help her no end.

I was so pleased with everything. I found Surrey Blinds web-site and was impressed. I went into the shop and they were so helpful. The lady who came to measure and advise was so friendly and helpful and the fitter was efficient. The whole thing could not have been better.

I was very pleased with the whole process of choosing, ordering and fitting of the blind. Very helpful and experienced staff made the experience very easy.

Excellent service from the first meeting and chat about the blinds we were interested in to the final fitting.
Very pleased with our new blinds and service provided.

Excellent service from first contact until end of fitting. We had our second order of plantation shutters fitted last week and are extremely happy with them. All the staff we dealt with were very friendly and helpful. Highly recommend them.

Product quality is excellent
Fitter was very efficient and friendly
Customer communication let them down

Surrey Blinds came and measured an opening for us and installed the blind when needed. It clearly had been measured too short and the fitter tried to tell us they always come up short and that it is normal when it was finally fitted. As the gap was large enough to see under the blind when closed they came back to re measure and confirmed that it was too short and another will be made and fitted. Its now been 2 months and despite calling 6 times in the last month they still have not called me back to let me know when I will see the correct ones. It is clear that the customer service agents just don't care about their customer. They will happily take a message and say someone will call back but they never do. I was told they were on the phone so asked to hold for them but was told they were unable to put me on hold? When I asked who had been told to call me back I was told that it was a director of the company. If even the directors do not care what hope do I have?
I am hoping this review at least gets someone to call me back!

Order placed for plantation shutters in early July.
I am still waiting! Customer service is horrible.
You get treated like a pest when asking for updates, or reasons for a delay.
It’s now been 17 weeks since I placed the order even though their sales team proudly tout around the estimate of 10.
When you call, you get told that ‘when it comes it comes!’
This company is a joke and I paid in full.
Wish I gave my money to another company.
Neighbours all ordered from other companies and theirs have been fully fitted months ago.
So disappointed.
At least give your customers an explanation and treat us with some respect. It’s someone’s home you’re dealing with and a person on the other end.

I would not recommend or use this company again. My blinds were due to be installed in August (original order placed in April), the fitter was unable to do so because a part was missing. Two months later and I still have no blinds. Worse, is the unacceptable customer service I have received over the last two months. Rude, inefficient and unresponsive. I call every week for an update, I rarely receive a courtesy update despite being told to expect a call and a resolution.

Fitted three blinds timely, good value for money, minimum fuss and look great. Completely satisfied

Fantastic start to finish from ever member of staff I dealt with. Professional, courteous and the shutters look absolutely amazing.

I’m pleased with my product and fitting service but the customer service was disappointing. I ordered and paid upfront for my electronic blinds for my bifold and patio doors in beginning of July I heard nothing from Surrey blinds I had to call them at end of August to see what was happening with my order to be told they were running late with order, and someone would call me back with update next day I had to call twice more to arrange fitting, on the day of fitting they were running 3hrs late because previous job took longer than expected. The fitter was very good and was at my house till 9pm! Setting my blinds up for me.

The blinds were excellent. The discreet
pelmet style housing exceedwd my expectations Quality, olour and fit were very good. Service was friendly and competant although blinds took longer to arrive than i was told

I am delighted with my new shutters which were fitted very tidily.
When Surrey Blinds finally rang to say consignment had arrived I was given a prompt fitting slot.

But have to say that SB gave misleading information about likely waiting time for shipment which was rather irritating. I had to ring a couple of times to ask for information about delay. SB need to be more proactive to keep clients informed.
As a result I have dropped to 3 stars overall.