South Ltd Reviews 

101
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible company, awful customer service. Sent by my boiler insurance company to complete annual boiler service. After the service a small issue was noticed with intermittent hot water in the... See more

Rated 5 out of 5 stars

Scott Goodbourn and his team arrived promptly and worked consistently and efficiently until the work on the boiler installation was completed. Scott was nearby and checked the progress etc during... See more

Company replied

Rated 5 out of 5 stars

Thank you guys for an amazing job on our new heating system, your fitters were friendly and very respectful, josh was amazing he did not stop all 3 days of the installation, the whole process was made... See more

Rated 5 out of 5 stars

Excellent services. Very satisfied. Good, hard working tea especially the manger “Scott Goodbourn who gets out of his way to check and monitor every thing to ensure 100% satisfaction. Highly reco... See more

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources


Contact info

4.2

Great

TrustScore 4 out of 5

101 reviews

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4.2

All reviews

(101)

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Rated 5 out of 5 stars

My visit

Your engineer Jaxon,is a very nice lad, explains everything, although I’m an old age pensioner, he always takes the time to explain it all to me. He’s a credit to your company

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Oliver is a genius

Oliver is a genius. No hot water for two days, waved a magic wand and I can now have a shower.
Perfect job and also cleaned up perfectly.
Thank you so much.

August 30, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing job

Thank you guys for an amazing job on our new heating system, your fitters were friendly and very respectful, josh was amazing he did not stop all 3 days of the installation, the whole process was made simple, from the survey right through to the end. We will be definitely recommending south west energy services to our friends. Thank you guys! Mr & Mrs Platt.

August 27, 2019
Unprompted review
Rated 5 out of 5 stars

First Class Service.

We have been using South West Energy Services for our annual boiler service for some years and have always found them an excellent and efficient organisation to deal with. More recently the pump on our system stopped working which resulted in an emergency call out. Within but a day or two their very pleasant engineer, Adam, was with us and recommended a new pump should be fitted which was done there and then. This is the second time Adam has called on us in an emergency situation as a thermostate failed a couple of years ago and we experienced the same efficiency on that occasion. Our boiler system is now some 10 years old and we are considering signing up a maintenance contract with this organisation as a result of their proven abilities to satisfy.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service! The part for my fire was sourced and fitted by very lovely local lad from St. Austell! I am very pleased with the top class service and attention I received from South West Energy Services. Thank you!

August 5, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent from the start.

Excellent from the start.
every thing went like clockwork.
the team fitting the heating worked well.
From the quote to the completion of the work every thing went really well.
Most important the heating team made sure every thing was left clean and tidy at the end of each day.
I will certainly be recommending SWE. to my friends and neighbours.

August 1, 2019
Unprompted review
Rated 5 out of 5 stars

Cant praise this company enough from…

Cant praise this company enough from coming to survey what we needed to the new boiler being installed all sorted in ten days I call that superb service. All the staff were amazing. Thanks to Scott for all your help. Would recommend this company to anyone.

July 12, 2019
Unprompted review
Rated 5 out of 5 stars

Jackson Whiteway from South West Energy…

Jackson Whiteway from South West Energy Services completed a boiler service for me under contract to Scottish Power. He was very helpful and knowledgeable and despite not being part of the service he was contracted for was able to give me some useful advice and show me how to resolve a problem I had with my radiators.

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Within 5 MINUTES of my call to …

Within 5 MINUTES of my call to Scottish Power to request our first boiler service, S W E rang us to make the scheduled appointment. Very impressive but also, courteous, friendly and businesslike. I think she was called Dianne.
On the day, the engineer - Jackson--was punctual, bright, enthusiastic about his job, but also confident and proud to work for his company, which is rare these days. He was also helpful and knowledgeable in helping me to understand how and why I should not remove the flu guard as I had wanted, but that I should renew it as soon as practicable. This he did without being patronizing.
I can honestly say that Jackson has a natural way with people and is a good ambassador for your company.

July 10, 2019
Unprompted review
Rated 1 out of 5 stars

I was amazed how quickly I got an…

I was amazed how quickly I got an appointment to have my boiler serviced it was the next day.
The engineer was very pleasant and efficient to say the least.
I highly recommend this service thank you so very much

July 5, 2019
Unprompted review
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Reply from South Ltd

Hi Mrs Moore, Thank you so much for your lovely words. Unfortunately you seem to have only left us a one star review. I can only surmise that this was a mistake and you meant to leave us more than one star? Would it be possible for you to edit your review to reflect the correct star rating. If you'd like to speak to one of our customer service advisors please do not hesitate to contact us on 01752 562221.

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