South Ltd Reviews 

101
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible company, awful customer service. Sent by my boiler insurance company to complete annual boiler service. After the service a small issue was noticed with intermittent hot water in the... See more

Rated 5 out of 5 stars

Scott Goodbourn and his team arrived promptly and worked consistently and efficiently until the work on the boiler installation was completed. Scott was nearby and checked the progress etc during... See more

Company replied

Rated 5 out of 5 stars

Thank you guys for an amazing job on our new heating system, your fitters were friendly and very respectful, josh was amazing he did not stop all 3 days of the installation, the whole process was made... See more

Rated 5 out of 5 stars

Excellent services. Very satisfied. Good, hard working tea especially the manger “Scott Goodbourn who gets out of his way to check and monitor every thing to ensure 100% satisfaction. Highly reco... See more

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources


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4.2

Great

TrustScore 4 out of 5

101 reviews

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4.2

All reviews

(101)

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Rated 5 out of 5 stars

Fantastic friendly service

We called an engineer out, very prompt service, informative about what was wrong with boiler,what needed replacing, ordering part etc. Couldn't fix that day, returned next afternoon, excellent service from start to finish.Would recommend this company any day.

May 4, 2019
Unprompted review
Rated 5 out of 5 stars

What an amazing company!

What an amazing company!
I recently had South West Energy out to help with an ongoing issue that took my previous engineer 6 visits and still with no resolve. With 1 visit from South West Energy the problem was correctly diagnosed and fixed immediately. I really can't rate them high enough. I am very very impressed and would definitely recommend.

April 30, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for your review Mr Luscombe. Glad we could be of service and resolve your ongoing boiler issue. We look forward to working with you in the future.

Rated 5 out of 5 stars

Cant praise these guys enough 👍

Cant praise these guys enough. I had a bog standard boiler check on my 2 year old Potterton expecting a very short quick service. I have to say Jackson was extremely professional and polite. I can’t quite remember what ppm he spoke of ( he did explain it twice) but whatever it was should have been around the 200 mark but mine was over 800. I went into a bit of a panic but Jackson’s calm nature reassured me it was fine and it was .... phew)
Credit where credits due, fabulous service and customer care ⭐️👍⭐️👍

April 17, 2019
Unprompted review
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Reply from South Ltd

Thank you so much for your positive feedback. Just goes to show how important regular servicing really is. Thank you once again and we look forward to working with you in the future.

Rated 3 out of 5 stars

Although the engineer who serviced our…

Although the engineer who serviced our boiler was friendly and helpful, the following day we had no hot water. This wad rectified quickly by a follow up visit and a different engineer discovered a connecting wire had been displaced when the boiler cover was replaced. System now seems to be working ok again.

April 14, 2019
Unprompted review
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Reply from South Ltd

Hi Mr Hall, our sincere apologies for the mishap after your boiler service. This was a rare occasion and I am glad we could get everything sorted out for you. Our engineers do check that everything is fully operational after every service so this is a lesson learnt for your particular engineer. Thank you for your fair feedback.

Rated 5 out of 5 stars

Gold stars all round!!

Gold stars all round!!! Boiler broke down thurs morning, contacted Scottish power who hold our boiler cover. South West Services sent a message straight away to say someone would be attending that afternoon. Jake and his buddy arrived in the afternoon, identified the problem; which unfortunately needed a part. Jackson arrived the following evening after a busy shift and difficult jobs to fit the part but he was apologetic about the lateness and very polite and helpful. So pleased we took out the boiler cover with Scottish power who contract South West Energy Services to carry out their maintenances. Well done guys, excellent customer service.

April 12, 2019
Unprompted review
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Reply from South Ltd

Thank you so much for your fantastic feedback. Glad we could get you back up and running. All the best, SWES.

Rated 5 out of 5 stars

Clean and efficient

Clean and efficient. Friendly and professional. Sensible price

April 10, 2019
Unprompted review
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Reply from South Ltd

Hi Mr Edwards, Thank you for your kind words and return custom. We look forward to seeing you again next year.

Rated 5 out of 5 stars

Excellent services

Excellent services. Very satisfied. Good, hard working tea especially the manger “Scott Goodbourn who gets out of his way to check and monitor every thing to ensure 100% satisfaction.
Highly recommended.
They changed my boiler and have done excellent job. They have gone around checking and replacing valves for all radiators, which was an extra work, that they are not obliged to cover
I shall “Definitely”, recommend them to friends and colleagues.
well done to them

April 3, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Hi Mrs B, Thank you for your feedback. I appreciate that there were a couple of issues with some of your old radiator valves which can sometimes happen. I am glad we could get everything back up and running for you. We look forward to working with you in the future.

Rated 5 out of 5 stars

FIRST CLASS SERVICE FROM ALL PERSONNEL

From start to finish I received excellent service. The Engineers installing my new boiler worked swiftly and cleanly.

I woulld recommend Sout West Energy Services to anyone living in the South West.

Well done the team and thanks.

April 3, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for your kind review. Glad we could be of service.

Rated 5 out of 5 stars

Efficient clean and tidy

Efficient clean and tidy. Punctual and explained everything very clearly. Would definitely recommend.

March 27, 2019
Unprompted review
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Reply from South Ltd

Hi Mrs Turner, Thank you so much for your kind words.

Rated 5 out of 5 stars

great service

great service, happy with the new boiler

March 25, 2019
Unprompted review
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Reply from South Ltd

Thank you Mrs Day. Glad we could help get you back up and running. Best wishes, SWES

Rated 5 out of 5 stars

Rare to find a company this good these…

Rare to find a company this good these days, fitted my new boiler with minimal disruption, treated our home with the utmost respect and we are very happy with the end result!

Lovely and warm now, Thank you!

March 12, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for the great review Mr Jones. Our pleasure and we look forward to working with you in the future. Regards, SWES.

Rated 5 out of 5 stars

Excellent professional service from…

Excellent professional service from South west energy services from start to finish.
From the initial quote from Scott goodbourn (installations manager) to the professional, clean and tidy installation team. We are very pleased with the service we have received on our installed 10 year guaranteed boiler, and will be using this company to carry out yearly service's. Defiantly worth a five star rating.

March 7, 2019
Unprompted review
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Reply from South Ltd

Thank you for your fantastic review. Glad we could be of service and we look forward to working with you in the years to come. Best wishes, SWES.

Rated 5 out of 5 stars

Efficient

Efficient, timely and excellent service by Chris.

March 7, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you Gillian

Rated 5 out of 5 stars

Amazing service by everyone at South…

Amazing service by everyone at South West Energy Services Ltd, The service Manager made the whole process seamless and easy and the installation engineers worked very efficient and to a very high standard, went the extra mile to get the job complete well within the quoted time scale. Thanks, brilliant company, service and staff. Will definitely use for all my future requirements.

February 26, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Mr Kennett, Thank you for your feedback, it is very much appreciated. Glad we could be of service and we look forward to working with you in the future.

Rated 5 out of 5 stars

Very pleased with my new boiler!

Very pleased with my new boiler, the guys did a really good job very clean and tidy in their workmanship, there were a few hiccups but Scott was very understanding and thanks to Josh everything was sorted very quickly for me! Would not hesitate to go back to them again!

January 19, 2019
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for the great review. Didn't go perfectly but glad we could get everything sorted for you. Thank you and we look forward to seeing you in the future. SWES.

Rated 5 out of 5 stars

Very professional from start to finish.

Very professional from start to finish. I felt very confident that I was being reccomended the right boiler for my needs, and being backed by a 10 year parts and labour warranty was very reassuring. I was offered several finance options, which were just as competitive as those offered by my own bank. The installation team were efficient, friendly and did a great job of leaving everything clean and tidy before they left. Scott, who put together the initial quote, called me a few days after installation to check everything was OK and I was happy with everything. Thankyou!

December 21, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for your great feedback Mr Small. It was our pleasure and we look forward to working with again in the future. Best Wishes.

Rated 4 out of 5 stars

Connor arrived at the agreed time

Connor arrived at the agreed time. Reviewed the boiler and considered our concerns re the noises on the system. Checked controls and gave recommendations. Was personable and professional.

November 29, 2018
Unprompted review

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