South Ltd Reviews 

101
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible company, awful customer service. Sent by my boiler insurance company to complete annual boiler service. After the service a small issue was noticed with intermittent hot water in the... See more

Rated 5 out of 5 stars

Scott Goodbourn and his team arrived promptly and worked consistently and efficiently until the work on the boiler installation was completed. Scott was nearby and checked the progress etc during... See more

Company replied

Rated 5 out of 5 stars

Thank you guys for an amazing job on our new heating system, your fitters were friendly and very respectful, josh was amazing he did not stop all 3 days of the installation, the whole process was made... See more

Rated 5 out of 5 stars

Excellent services. Very satisfied. Good, hard working tea especially the manger “Scott Goodbourn who gets out of his way to check and monitor every thing to ensure 100% satisfaction. Highly reco... See more

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources


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4.2

Great

TrustScore 4 out of 5

101 reviews

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4.2

All reviews

(101)

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Rated 5 out of 5 stars

Had an old dangerous boiler

Had an old dangerous boiler, not that I knew it at the time. Glad I got it inspected. They replaced it straight away, fitting it in with my working commitments. Gosh, it’s so quiet, I no longer have to thump the front to quieten it. My neighbour had the same one installed last year, for a £1,000 more, but he did have an extra radiator put in. But probably didn’t cost a £1,000. Saving on insurance as 10 year guarantee and hopefully gas bills as more energy efficient. It has a remote, I can turn on or off, up or down from any room as I want. Like the TV remote, will soon wonder how I managed without it.

November 22, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Hi Ms Kennedy, Glad we could be of service and get you back up and running so quickly. Thank you for your review. Best regards, SWES

Rated 4 out of 5 stars

Almost Five Star

We took the option to have an annual boiler service as part of our home insurance policy and were contacted by SW Energy Services to arrange an appointment. The engineer who came was excellent. Very professional in his approach to the job, with a lot of knowledge about the boiler itself. He had a friendly, approachable attitude and even gave us some tips on ways to save energy and get the best from our boiler.
However, initially there were a few hitches in trying to sort out a date for the service, and although the people at the end of the phone were, in the main, very polite - there was one young lady who seemed to be in a great hurry to end the call when she thought I might be complaining. I did ask her for her name but she just kept repeating that the name was SW Energy Services. It's because of her attitude that I can't in all honesty give this company a 5 star rating.
I can, however recommend SW Energy Services to anyone looking for a 5 star engineer - just beware the young lady on the phone!.

October 30, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you very much for your comments. All feedback is important to us good or bad. We are disappointed that your whole experience was not 100% positive. We will certainly be looking into your comments with regards to your phone call and will take measures to prevent this happening again in the future. Thanks for your positive review of our engineer, I will ensure your comments are passed on. Best regards SWES.

Rated 5 out of 5 stars

New boiler installation.

Scott Goodbourn and his team arrived promptly and worked consistently and efficiently until the work on the boiler installation was completed.
Scott was nearby and checked the progress etc during the morning.
Aron and Josh cleared away all the debris and left the kitchen clean and tidy when the installation was completed
We had a phone call from Scott checking our satisfaction within an hour.
We would certainly recommend this firm..

October 27, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you for your fantastic feedback Mrs Beckett. Glad we could be of service. Very much looking forward to working with you in the future. Kind regards SWES.

Rated 5 out of 5 stars

Excellent service

Excellent service from beginning to the end. Fitters were punctual, polite and their work was clean and tidy.

October 26, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you Mr Salmon, we look forward to working with you in the future. Best regards

Rated 5 out of 5 stars

I had a Valliant combi boiler fitted…

I had a Valliant combi boiler fitted Thursday and the workman ship was superb clean and tidy I would recommend this firm to anybody

October 26, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thank you Mr Robinson, It was our pleasure. We look forward to seeing you for your annual service next year. Best regards

Rated 5 out of 5 stars

Replaced my Combi Bolier control unit

Replaced my Combi Bolier control unit. Part on the van. Took 1 hour . Great Thanks

Mr Lowery

October 25, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Hi Mr Lowery, Thank you for your feedback. Glad we could help get you back up and running so quickly. Best regards.

Rated 5 out of 5 stars

Very Pleased

Had an engineer round to fix the fire. Chris did a good job and was quite thorough. Very pleased. He even took his shoes off.

October 23, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Thanks for the positive feedback Mrs Parnell. Glad we could help get your fire back up and running.
I will ensure your comments are passed on to our engineer.

Rated 5 out of 5 stars

Excellent service from start to finish

An excellent sales team, capably led by Scott Goodbourn who takes great care to establish customer need, the viability of installation, and the various options available. Really knows his stuff. Excellent follow-up service from him as well. The installation team were hard working, efficient and very meticulous. We're delighted with the results.

October 19, 2018
Unprompted review
South Ltd logo

Reply from South Ltd

Mr Thomas, thank you for your kind words and positive feedback. I will ensure that this is all passed on to the relevant staff and we look forward to working with you in the future.

Rated 5 out of 5 stars

We were really impressed with the…

We were really impressed with the service we received ( from Darren I believe his name was). He also went through a few technical things re our boiler to make it more efficient that we were not aware of... so very helpful.

October 11, 2018
Unprompted review
Rated 1 out of 5 stars

Various times have claimed to have…

Various times have claimed to have fixed our fault each time the problem has still been there this time they have really topped it off by actually making it WORSE and leaving us all weekend without any heating or hot water with 2 young children absolutely disgusting

September 30, 2018
Unprompted review
Rated 4 out of 5 stars

Very pleased ...

In the depths of Cornwall, have called upon SW Energy several times to deal with combi-boiler 'issues'. Great service, very professional and efficient ... very pleased all 'round.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Just had a new boiler fitted and from…

Just had a new boiler fitted and from start to finish the service was 1st class. I had 3 quotes and they were not the cheapest. I chose them as their knowledge of the products was far greater than anyone else and gave me confidence in spending that little bit more. Big thanks to the team and Scott for all your help.

February 23, 2018
Unprompted review

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