Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Jeremy and his team…

Great service from Jeremy and his team from start to finish. I have been updated regularly by Jeremy, Cheryl, Stephen and others, and any questions I have asked have been answered promptly and accurately.

February 3, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mark, that's such a lovely thing to say. We all appreciate your kind words, and it was an absolute pleasure working alongside you to sell your late father's bungalow. All the best for the future from Jeremy, Stephen, Cheryl and all the Yeovil team."

Rated 5 out of 5 stars

Great service from Isobella

Isobella R was so helpful (and patient!) with us during our recent purchase of a property in Bridport. She kept everything very calm and was very responsive to our queries, liasing with the vendor in a timely manner and just generally making the process easy. Thanks Symonds and Sampson and Isobella!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

We have rented through Symonds and…

We have rented through Symonds and Sampson for around 17 years now. Karen in Yeovil is just the most wonderful woman ever. Never fails to do anything she can to help us. All the team are approachable and helpful and even when I send emails with questions upon questions, they answer me without fail and always respond to the best they can. I love them dearly and would recommend them to anyone! Thank you Karen and team always xx

January 10, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Kim, Thank you so much for your kind words. It has been a pleasure to get to know you over the years, and we are delighted to have found you a new home and that you have settled in well. Very best wishes from Karen and all the Yeovil lettings team.

Rated 5 out of 5 stars

Good professional service

We recently bought through auction and are happy with the professional and efficient service we received from Graham and the auction team and also the Bridport office. We would recommend Symonds & Sampson and will use their services again in the future.

November 21, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Tracey,

Thank you for your kind words. The auction process can be somewhat daunting, but we were delighted to help demystify the process, guiding you to a successful and hopefully enjoyable experience! We wish you the very best and hope you thoroughly enjoy your new house,

Best wishes from Graham, Dan and all at Symonds & Sampson

Rated 5 out of 5 stars

Very happy with service, would recommend

Extremely helpful and supportive during the whole process. Mathew and the whole team kept me informed through out the process.

December 9, 2024
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind review, Tessa! We all hope you have a wonderful Christmas, best wishes from all the Beaminster team.

Rated 5 out of 5 stars

A Quality Estate Agent

What distinguishes Symonds and Sampson from the competition is how pro-active they are with great communication you are confident the whole office is working to get you the best deal, and their professional quality photographic package which is included is certainly worth it. A big thank you to Jeremy Smith for all your help, and everyone at the Yeovil office.

November 28, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear John and April, thank you so much for your lovely words. It has been a pleasure to act on your behalf to sell your fine home, especially after you had such a disappointing experience with your first agent. We all wish you well with your new life in Ireland. Best wishes from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Consistently good service

Having purchased two properties over the years via Symonds and Sampson and now selling our home via them we have always experienced the highest quality service. Our recent purchase was via auction which is a highly stressful experience throughout, through which we were very well supported. We are receiving extremely good advice from a very experienced team particularly James and Graham.
I would thoroughly recommend them.

November 15, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Mark,
Thank you for your kind words. Having lived next door to ‘Content’ as a child, the opportunity to sell this fantastic house was particularly special. It was a pleasure to impart that little extra bit of knowledge that once being a neighbour had given me. The house is now in your safe hands and will, I am sure, continue to be cherished. Best wishes, Graham

Rated 5 out of 5 stars

Selling my Grandparents Property

Selling my Grandparents Property

Symonds and Sampson were appointed to sell my grandparents home, which was a big thing for the family, having been in my grandparents ownership for nearly 40 years. They acted swiftly, professionally and sympathetically throughout the whole process, and got my grandad exactly what he was looking for. I would highly recommend Symonds and Sampson to family, friends and work contacts, with a special mention to Graham and Bridget for their efforts and communication throughout. Outstanding service in a difficult market!

November 27, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear James, Thank you from both of us for the kind words. It has been a delight to be of service to three generations of the family, and we are so pleased that our auction service proved such a smooth and successful way to sell your special family home. Best wishes from Graham, Brigit and all the team

Rated 1 out of 5 stars

Sexist and false information

They have a bungalow for auction, we done two visits to the property and found that the property has multiple issues that aren't in the listing, such as mundic and the property foundation is moving, the property has cracks in the walls going all the way through , we called and after a bit of back and fourth they admitted knowing this but wouldn't amend the listing "Building safety issues: No" when this was mentioned to them by my mum they were rude on the phone and said "I am just a women off the street and don't know what i am talking about" despite myself having bought more then a few properties in my years" terrible service and the property is not mortgageable despite listing

November 25, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Wilschere, Symonds & Sampson welcomes and encourages feedback from our clients but does not engage in dialogue on public websites. We will review any issues raised professionally and, most importantly, confidentially, including through our formal complaints process, details of which can be found on our website. Kind regards.

Rated 2 out of 5 stars

A bumpy ride

The Staff were very personable, however the sales chat was inaccurate.
The exaggerated potential customer base was also not accurate.
Inaccuracies in listing & measurements contributed to a 2 year dispute with the VOA & Council tax.
We were advised to go for an auction option at the start which we declined. When we did finally go down that route we got no interest?
We were a difficult property to categorise, an issue that was never truly resolved. As a very individual property I can understand some difficulty but an issue professionals should be able to overcome.
Their lack of communication was very evident during a 7 month sale process, the silence was deafening.

In all, a less than impressive service, but nice people.

October 25, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Twose, Thank you for taking the time to leave a review. Symonds & Sampson welcomes and encourages feedback from our clients but does not engage in dialogue on public websites. We will review any issues raised in a professional and, most importantly, confidential manner, including through our formal complaints process, details of which can be found on our website.

Rated 5 out of 5 stars

Really great

Really great! Thanks so much!

November 13, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Flora, Thank you so much for your kind words. The Beaminster team all wish you the best of luck in your new home!

Rated 5 out of 5 stars

I can’t praise the team at the…

I can’t praise the team at the Ilminster office highly enough. They show great professionalism along with an understanding and caring attitude. Buying and selling a property can be very stressful and they definitely guide you through all the ups and downs! Thank you team Ilminster keep up the good work!

November 12, 2024
Unprompted review
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Reply from Symonds & Sampson

Thank you both so much for your kind words. It has been such a pleasure to help you with your sale. We would love to have found your new home, but it was a pleasure showing you around our properties. We're thrilled to have been able to support you through the buying and selling process and help make it a little less stressful - and reassuring to know that you felt guided and looked after. We hope to keep in touch in the future. Best wishes from all the Ilminster team

Rated 5 out of 5 stars

Property purchase

Smooth handling of home purchase, friendly staff, great service.

October 29, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Serena, Thanks so much for your kind words; we were so pleased to be able to help you with your move. Best wishes from all the team in the Ilminster office.

Rated 5 out of 5 stars

James at Symonds and Sampson made…

James at Symonds and Sampson made selling my property very easy. His expert advise and up to date knowledge of the market helped me achieve the best possible deal. When the buyer had problems his advice proved invaluable and he soon smoothed over the potential sale collapse. I could not be happier.

October 25, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Sam, thank you so much for your kind words. It has been a pleasure to work with you. I wish you all the very best for the future. Best wishes James

Rated 5 out of 5 stars

Jeremy and the Symonds and Sampson team…

Jeremy and the Symonds and Sampson team in Yeovil managed our house sale with friendly efficiency and professionalism. They dealt superbly with some challenging situations that arose along the way. We would use them again (but hopefully won’t have to!) and recommend them to others.

September 4, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Janine, Thank you for your kind words. We are delighted to have sold your lovely house in Yeovil and even more happy that you found your dream bungalow through us, too! Many congratulations, and thank you again. Best wishes from Jeremy and all the Symonds & Sampson team in Yeovil

Rated 5 out of 5 stars

Great experience as a prospective tenant

From the first enquiry to the lettings team at Poundbury office the whole experience has been fantastic. I was kept fully informed and the viewing and the signing up for tenancy was simple straightforward and prompt . Any questions I had were swiftly answered and they clearly had excellent relationship with the landlords too . Rosie was great on phone and email enquiries an absolute pleasure to deal with this company. Thank you

October 1, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Louise, thank you for your very kind words. It was an absolute pleasure to act on your behalf and we wish you all the happiness in your new home. Best wishes from Rosie, Ismay and Zannette in Poundbury Lettings

Rated 5 out of 5 stars

Professional

Very helpful and prompt with replies to queries and the process to register was straightforward. The phone bidding was clear and the people I spoke to were professional, and friendly.

October 3, 2024
Unprompted review
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Reply from Symonds & Sampson

Thank you, Richard, for taking the time for your positive review.
As you can imagine, it takes quite a team to organise an auction, and your appreciation for our staff's responsiveness and clear guidance is good to hear.

Thank you for making my task of bidding on your behalf over the telephone so straightforward; your instructions were calm and measured. I am sorry we weren’t successful on this occasion, but I would be delighted to act on your behalf in the future.

Best wishes,
Angela

Rated 5 out of 5 stars

Great service and professionalism

Great service from James and the team in Sherborne. On changing to them for our house sale things were easy and the house was sold and completed within a few months. Great communication, going above and beyond and giving good advice. We would highly recommend them.

September 13, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Will and Helena, Thank you so much for your kind words. It has been a pleasure assisting you, and we wish you all the very best. Best wishes from James and the Sherborne team.

Rated 5 out of 5 stars

Friendly and approachable.

Thanks you to all at symonds & Sampson illminster for all your help on my property purchase, especially Julie who kept me updated and was very friendly and easy to approach on questions that I needed answering. thankyou.

September 9, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Lorna, thank you very much for your kind words. It was definitely a marathon effort for all concerned, and we thank you for your patience throughout. We hope you’ll be really happy in your new home! Best wishes from all the Ilminster team

Rated 5 out of 5 stars

Wonderful experience

Have had such a wonderful experience with the dorchester branch! Rosie, in particular, has been very attentive and helpful and made the whole rental process as stress free as possible! Thank you!

September 5, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Hazel, Thank you for your kind words. Ismay, Zannette and I hope you will be very happy in your new home! We are confident that your positive experience with Symonds & Sampson will continue throughout your tenancy with our Property Management department.
Best wishes from all the Poundbury lettings team

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