I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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They can't organise a basic appointment
My second appointment should have been vaccination or the placebo. However, no nurse on duty could take bloods, so I was asked to return. I agreed. Got there for my third visit and told they are running late. 30 minutes after my appointment time I asked when I would be seen. The reception told me 1 hour. I found this unacceptable and left. This company can't organise a simple appointment. They are experts at wasting my time. I will never have anything to do with them again.
July 15, 2026
Unprompted review
Reply from Trialmed UK
Morning Joe,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We recognise that your time is valuable, and we understand why the wait was unacceptable from your perspective.
While we do our best to keep appointments running on schedule, there are occasions where unforeseen circumstances can impact timings on a busy site.
We genuinely value your feedback, as it helps us identify where we need to improve. We are sorry that your experience did not meet the standard we aim to provide and wish you all the best for the future.
Ryan - Patient Outreach Manager.
Great experience and found things…
Great experience and found things unrelated to the reasons I was there
June 8, 2026
Reply from Trialmed UK
Good morning Melvin,
Thank you for the 5* review following your visit with us. Hopefully all is well.
Ryan
A lovely team of professionals…
A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answering to all my emails at the speed of light :)
May 26, 2026
Reply from Trialmed UK
Good morning Eric,
Thank you for your 5* review, I will definitely make sure Billie-Jean and the rest of the Glasgow site are made aware of this awesome feedback. We couldn't do what we do without passionate volunteers like yourself!!
Ryan
Synexus Clinic appointment.
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staff and the Nurse who conducted the tests were very courteous , professional and friendly. I was put at my ease as soon as I arrived, and made to feel welcome. The information providing directions to the Clinic was clear and unambiguous. And all my travel expenses were reimbursed. I received a call from the Synexus Doctor following my visit and I was pleased and relieved to hear the results were good. I thoroughly recommend this company to anyone with health concerns. Sincerely, Howard Coles.
June 8, 2026
Reply from Trialmed UK
Good morning Howard, thank you so much for your 5* review of your experience at our site in Cardiff. I will be sure to pass this on!
Ryan
All staff been lovely
All staff been lovely, felt cared for by all of the team, very impressed.
May 27, 2026
Reply from Trialmed UK
Hi Arlene,
Thank you very much for your 5* review and for being one of our valued volunteers!
We're pleased you had a positive experience at one of our clinics.
Kind regards,
Hannah
Trialmed
Welcoming and lovely at reception…
Welcoming and lovely at reception informative and efficient
May 6, 2026
Reply from Trialmed UK
Good morning Gavin,
Thank you for letting us know about your positive experience.
So glad to hear our reception staff treated you well, this is typically the first person you would see so this is great to hear you felt welcome straight away. We will pass this feedback to the site.
Trialmed.
Still haven't had expenses over six…
Still haven't had expenses over six weeks after visit.
Ending all contact with Synexus/Trialmed.
I don't trust them.
May 6, 2026
Reply from Trialmed UK
Good morning Jon,
I am sorry to hear there was an issue with you receiving your expenses. I have chased this up for you with the Site Manager and was informed there was an issue between our finance and patient services team(s) in this instance, and that the Site Manager spoke to you last week about it. With the issue hopefully being resolved shortly.
In very rare cases this can happen due to the sheer volume of payments being made to participants across all of our sites globally. This isn't an excuse, it obviously should not happen, but thousands of these payments are made - resulting in the odd one having a delay.
Hopefully this is sorted out soon for you, but feel free to email ryan.ferris@trialmed.com if you require any further support.
Everyone I met was very knowledgeable…Neil Isard initial consultation
Everyone I met was very knowledgeable and helpful
May 6, 2026
Reply from Trialmed UK
Hi Neil,
Thank you so much for your positive review. We are really happy to hear that you had a good experience at your consultation. Thank you for considering taking part in a clinical trial at one of our clinics.
Thanks again,
Trialmed
Reply from Trialmed UK
Hi Herb,
Thank you so much for your wonderful review. I'm very pleased that you had a positive experience at one of our clinics.
Best wishes,
Hannah
Trialmed
Do it if you can.
From the moment I walked through the door till I left I felt welcome and the nurse who went through the questionnaire was competent and friendly I would not hesitate to be involved if the right situation arises.
March 23, 2026
Reply from Trialmed UK
Hi Janet,
Thank you so much for your 5* review.
I am so glad you had a positive experience at one of our clinics. Thank you very much for being one of our valued volunteers.
Best wishes,
Hannah
Trialmed
Haven’t informed me of whether I have…
Haven’t informed me of whether I have been successful to take part in any research!
Lack of availability of a senior medical professional to assist in questions from myself.
February 26, 2026
Reply from Trialmed UK
Hi Trevor, thank you for taking the time to provide us with feedback following your visit.
I spoke with our site in Manchester to see what happened.
Your visit occurred on 16 Feb 2026 and one of our doctors called you on 27 Feb 2026, the details of which were also sent to your GP.
Unfortunately there weren't any appropriate trials at the time, but that isn't to say there won't be any in the future.
We will be in touch if something comes up you would be suitable for, and you can see what you think.
Kind regards
Ryan
Reply from Trialmed UK
Hi Carl,
Thank you so much for your 5* review. It is great to hear you had a positive experience at one of our clinics!
Best wishes,
Hannah
Trialmed
Reply from Trialmed UK
Hi Suzanne,
Thank you so much for your 5* review and for volunteering for a clinical trial to help improve medical treatment.
Kind regards,
Hannah
Trialmed
Reply from Trialmed UK
Hi Susan,
Thank you so much for your 5* review.
Thank you for being one of our volunteers.
Best wishes,
Trialmed
Everybody was pleasant and efficient
February 26, 2026
Reply from Trialmed UK
Hi Tim,
Thank you very much for your positive review.
It's always great to hear that our volunteers have had a positive experience at a clinic. Thank you very much for taking part in clinical trials.
Best wishes,
Trialmed
Just popped in to get euros
Just popped in to get euros. Just asked about availability for a holiday in June. Joanne was brilliant looked at lots of options for us and found something to suit us. Booking it up on Friday great service.
March 2, 2026
Reply from Trialmed UK
Hi Jacqueline,
Although we always appreciate a 5* review, I think this review may have been given to the wrong company - we are a clinical research company.
That said, I do hope you have an amazing holiday when it comes!!
Ryan
The nurse who looked after me was…
The nurse who looked after me was excellent and very thorough.
January 28, 2026
Reply from Trialmed UK
Morning John,
I will forward this info to the site to make sure the nurse that looked after you is aware of your positive feedback, this is great to hear.
Thank you for going out of your way to pass on this feedback.
Ryan
Full information provided at each stage…
Full information provided at each stage of procedure
Friendly courteous staff
January 17, 2026
Reply from Trialmed UK
Morning Tom, thank you very much for passing on your feedback following your experience with us.
Trialmed .
Very friendly and professional service
Very friendly and professional service, everything explained clearly and precisely.
January 20, 2026
Reply from Trialmed UK
Hi Graham,
Thank you for taking time out of your day to pass on positive feedback about your experience with us, much appreciated.
Ryan
Reply from Trialmed UK
Morning Nick, thank you for the 5* review.
Trialmed.
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