My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
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I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have enjoyed the whole 3+ years I…
I have enjoyed the whole 3+ years I have been on this clinical trial
March 27, 2025
Reply from Trialmed UK
Hi Alison,
Thank you so much for taking 3 years of your time to take part in one of our clinical trials. It is great to hear that you've enjoyed your time with us.
Best wishes,
Synexus
Having dealt with Synexus on the trial…
Having dealt with Synexus on the trial for over three years I can say all the staff were professional and very courteous at all times and helpful with any questions I had and would definitely work with them if needed
March 27, 2025
Reply from Trialmed UK
Hello,
Thank you so much for your wonderful review and your commitment to being on one of our clinical trials for 3 years! We are unable to do what we do without the help of our valued volunteers.
Take care,
Hannah
I was made very welcome
I was made very welcome, & treated with kindness & dignity every time I went. Lovely people, very kind to all & looked after well.
March 27, 2025
Reply from Trialmed UK
Hi Lynda,
I am really happy to hear that you've had such a welcoming experience at one of our clinics and found you were always treated with kindness and dignity, as that is an extremely important value of ours.
Thank you very much for taking part in one of our clinical trials and leaving us such a positive review.
Best wishes,
Hannah
Great staff and very worthwhile trial.
March 27, 2025
Reply from Trialmed UK
Hi Steve,
Thank you so much for your 5* review, we are really glad that you are pleased with your experience on one of our clinical trials.
Thank you for being one of our valued volunteers!
Kind regards,
Hannah
Reply from Trialmed UK
Hi Mrs Willis, thank you so much for leaving us a 5* review.
It is great to hear everything was explained fully, so you could make an informed decision!
Synexus.
Great communication
I've been along for several of the preliminary assessments for medical trials and whereas I've never been able to take actual part in any of them due to not meeting the required critera, it's still been valuable to know the results of the blood tests from the samples they've taken during my visits. Knowing that your cholesterol levels are too low for a study (for example) is definitely reassuring.
The communication from the team is excellent and I've always been compensated for my time and travel costs too.
February 28, 2025
Reply from Trialmed UK
Good afternoon Mark,
Thank you for taking the time to give us such great feedback.
We are sure you will be eligible for something soon, we couldn't do what we do without willing volunteers like yourself!
Ryan
Good all round.
February 28, 2025
Reply from Trialmed UK
Hi David,
Thank you for the 5* review, we really appreciate it.
Synexus.
was made to feel very welcome by the…
I was made to feel very welcome by the receptionist. The doctor explained clearly about the research into the new drug, and the nurse who did my bloods and and other test was very professional
February 14, 2025
Reply from Trialmed UK
Good Morning,
Thank you very much for your really positive 5* review!
It is fantastic to hear that you've had a great experience at one of our clinics.
Thank you for being one of our valued volunteers.
Best wishes,
Synexus
Reply from Trialmed UK
Morning Chris,
Thanks for taking the time to give us a 5* review, we really appreciate it. We pride ourselves on patient care, it is always great to hear a volunteer confirm this is the case.
Synexus
My appointment was made for my…12 weekly review
My appointment was made for my convenience. The nurse I saw dealt with me efficiently and professionally.
November 8, 2024
Reply from Trialmed UK
Hi Ulric,
It’s really kind of you to leave us a 5* review.
We are always extremely pleased to hear that our clinical staff are maintaining our high standard of care and professionalism.
Thank you for taking part in a clinical trial with us at Synexus.
Kind regards,
Hannah
Friendly helpful courteous staff
Friendly helpful courteous staff. The programme fully explained at every stage, visits to the centre meticulously planned and arranged.
December 4, 2024
Reply from Trialmed UK
Hi Graham,
Thank you sincerely for such a lovely review.
It’s fantastic to hear you’ve had a positive experience with one of our clinics and we are very grateful for you taking your time to visit us.
Best wishes,
Hannah
everyone very patient and helpful
November 26, 2024
Reply from Trialmed UK
Hello,
We really appreciate you leaving us a 5* review and taking part in one of our clinical trials.
It’s great that you’ve found one of our clinic teams patient and helpful whilst at one of our sites!
Thanks again,
Synexus
Good all round team
November 25, 2024
Reply from Trialmed UK
Good afternoon,
Thank you for your 5* review!
We’re really happy that you’re pleased with the team at one of our clinics.
Take care,
Hannah
Very nice and understanding
I have been part of a trial for a few months now and it’s been a very positive experience. So much so I have given information to friends regarding other trials because it’s helping others as well, potentially, as ourselves. I quite enjoy visits to the centre and seeing all the people there, all of whom are so nice and very friendly.
November 22, 2024
Reply from Trialmed UK
Hi Jill,
It’s fantastic to hear that you’ve found it pleasant when visiting one of our clinics. We sincerely appreciate your positive feedback and the time you have taken to be part of one of our clinical trials.
Best wishes,
Synexus
Fabulous people
This is my second time doing a trial with Synexus, the doctors, nurses and admin staff are second to none, professional, friendly and always very thorough in their work, couldn’t fault any part of my visits.
November 22, 2024
Reply from Trialmed UK
Hi Joyce,
Thank you ever so much for your lovely review and for taking part in two of our clinical trials!
Kind regards,
Hannah
Staff are all friendly supportive and…
Staff are all friendly supportive and professional, they make each visit a positive experience.
November 22, 2024
Reply from Trialmed UK
Afternoon James,
It is a busy time of year with Xmas coming up so thank you very much for taking the time to give us a 5* review! So glad to hear your visits were positive, and our site based staff treated you well.
Ryan
The entire team makes the whole…Congratulations
The entire team makes the whole experience a very welcoming one. They cannot do enough for me when I’m attending the facility or if I have any queries.
If only the NHS could adopt your professional approach and model, it wouldn’t have as many challenges as it does now.
November 15, 2024
Reply from Trialmed UK
Hi Derek,
Thank you for providing your feedback and giving us a 5* review, much appreciated. We truly value your participation, we couldn't do what we do without volunteers like yourself.
Have a great Christmas/New Year!
Ryan
Looking after my health and wellbeing…
Looking after my health and wellbeing always available to speak too and soo friendly
November 21, 2024
Reply from Trialmed UK
Hi Marion,
Thank you so much for the 5* review, it is great to hear.
We appreciate your valuable time in being part of one of our clinical trials, and for passing on this feedback.
Synexus.
Hexham my family
The team at hexham( Synexus) make you welcome.The team are friendly , helpful ,and caring and will go overboard to give you pleasant experience and make you feel like Parton there family
November 8, 2024
Reply from Trialmed UK
Morning Ann,
Thank you very much for taking the time to speak about your positive experience at our Hexham site, I have forwarded your review to the site so they can see the feedback.
Kind regards
Ryan
There warm welcome professionalism .
November 21, 2024
Reply from Trialmed UK
Hi June,
Thank you very much for leaving us a 5* review.
Happy to hear you find our clinics to be welcoming and our staff to be professional.
We are very grateful for the time you have taken to be involved in one of clinical trials.
Kind regards,
Hannah
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