My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
Company replied
I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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An absolutely perfect example of how to…
An absolutely perfect example of how to run a company properly - never once had anything but positive outcomes when dealing with Synexus.
November 14, 2024
Reply from Trialmed UK
Hi Tom,
Thank you so much for leaving us a 5* review!
It is great to hear that you are happy with your experience at one of our clinics and it's equally fantastic that you think our high standard is consistent across your visits.
Thank you for being one of our valued volunteers.
Best wishes,
Hannah
Reply from Trialmed UK
Hi Ian,
We really appreciate you leaving us a positive review and it is great that you are pleased with the professionalism of our clinic staff.
Thank you so much for taking time to be part of a clinical trial.
Take care,
Hannah
Make our visits more comfortable
Make proper provision for meals and breaks and be clear about length of appointments start and finish times. Remember the people being treated are not in the best of health
November 11, 2024
Reply from Trialmed UK
Good afternoon, thank you for taking the time to pass on your feedback and sorry you felt there were some elements that you were not happy about.
In order for me to investigate and ensure this is looked at/improved, could you email ryan.ferris@globalaes.com and let me know which site you went to?
Thank you again.
Ryan Ferris
Patient Outreach Manager - UK.
Reply from Trialmed UK
Hi William,
Thank you for your 5* review, we appreciate your kind words and for your involvement in advancing medical treatments!
Synexus.
Courteous, professional, empathetic and helpful staff
Courteous, professional, empathetic and friendly staff and clinicians. They were most helpful whenever I had a query and the doctor in charge of the study I was expecting to join, Dr Austin, was exceptionally empathetic and helpful.
October 18, 2024
Reply from Trialmed UK
Hi David,
Thank you so much for taking the time to leave us a 5* review and for being part of one of our clinical trials.
It's brilliant that you had such a positive experience at our Manchester clinic. We're really passionate about our work and it's great that this shows through practice.
Kind regards,
Synexus
Everyone is so helpful
Everyone is so helpful, they go out of their way to make the experience as pleasant as possible.
October 22, 2024
Reply from Trialmed UK
Hi Janette,
Thank you so much for leaving us a 5* review. I'm really pleased to hear that you've had such a pleasant experience at one of our clinics!
Best wishes,
Hannah
Very professional at all levels
Very professional at all levels , good clean environment.
August 30, 2024
Reply from Trialmed UK
Hi Judith,
Thank you so much for taking the time to give us a 5* review.
We sincerely appreciate you being part of one of our clinical trials.
Kind regards,
Hannah
Staff were wonderful and helpful…
Staff were wonderful and helpful throughout the trial. Always felt appreciated and welcome. I would be willing to do other trials with the Synexus group.
August 30, 2024
Reply from Trialmed UK
Hi Michael,
Thank you for your 5* review.
Every single one of our valued volunteers is appreciated. It is also fantastic to hear when someone feels they have made a difference - because you have!
Kind regards
Ryan
Friendly and knowledgeable
Friendly, caring and knowledgeable staff. They were always ready to explain their decisions and actions.
August 30, 2024
Reply from Trialmed UK
Morning Richard,
It is great to hear your feedback about our staff, and the fact they ensured you were fully informed throughout.
Thank you very much for sharing your thoughts with us!
Ryan
Efficient, courteous staff
Everything was carried out according to plan and, thanks to an issue picked up at one of the on site visits, I am now being treated for high blood pressure.
August 30, 2024
Reply from Trialmed UK
Good afternoon Sharon,
We really appreciate the 5* review and for taking the time to give us this feedback. We wish you the best for your future treatment.
Synexus.
Siuitably impressed…
All through the trial I was impressed by the attentiveness of everyone involved. I always felt my contribution to the trial was important and valuable even when week after week my answers to the basic questions were 'No'. Everything was explained to me right from the beginning and I always felt comfortable talking with those conducting my phone reviews. It was a good experience the result of which left me surprised.
September 17, 2024
Reply from Trialmed UK
Hi,
Thank you for your positive review!
Every single participant that is involved in any of our studies is valued/appreciated, it is great to hear that this is reciprocated, and that you felt that you were making a difference.
Ryan
Reply from Trialmed UK
Hi Jacqueline,
Thank you so much for taking the time to give us a 5* review.
Synexus.
Recent study
Kept me up to date with direction the study was going, staff lovely each visit & calls.
August 19, 2024
Reply from Trialmed UK
Morning Margaret,
Thank you so much for taking the time to give us a 5* review, we really appreciate the positive feedback.
Ryan
Excellent medical trial
Excellent medical trial. All went well. Easy to communicate through the app and with frequent visits. All staff friendly and professional.
August 19, 2024
Reply from Trialmed UK
Hi Fiona,
Thank you very much for leaving us a positive review!
I am very happy to hear that the clinical trial went well including communicating through the app and that you found our staff to be friendly and professional.
Thank you for taking time to be part of one of our clinical trials.
Kind regards,
Hannah
My experience with Synexus has been positive
My experience with Synexus has been nothing but positive. The staff are very friendly and informative The premises were always clean sterile and tidy with staff making me feel welcome
I am more than happy to have been involved with them in their research and would do again if and when required
August 19, 2024
Reply from Trialmed UK
Hello,
Thank you for your detailed 5* review. We are extremely pleased that you have found your time at one of our clinics to be nothing but positive.
Thank you so much for taking time to be in one of our clinical trials and it is fantastic to hear that you'd be back.
Kind regards,
Hannah
Excellent care.
First class service,spotlessly clean and excellent doctors and nurses,I really enjoyed my experience.
August 19, 2024
Reply from Trialmed UK
Hi Gerrard,
Thank you very much for your 5* review. It is great to hear that you enjoyed your experience at one of our clinics.
We sincerely appreciate you taking the time to leave this review and to take part in one of our clinical trials.
Kind regards,
Hannah
Reply from Trialmed UK
Hi David,
Thank you for your really positive review!
It is great to hear that you found our clinic staff to be very professional and informative.
Best wishes,
Hannah
Very professional
Very professional, clearly explaining everything, great communication and extremely friendly.
August 19, 2024
Reply from Trialmed UK
Hi Rupert,
Thank you so much for a 5* review. We are really glad that you have found your experience at one of our clinics to be really positive.
Kind regards,
Hannah
Reply from Trialmed UK
Good morning Patsy,
Thank you for taking the time to give us a 5* review, much appreciated.
Synexus.
Well organised a nice day out friendly staff
Well organised friendly staff
Nice touch with tea and biscuits however a Big Mac wouldn’t go amiss
August 12, 2024
Reply from Trialmed UK
Hi Ken,
Thank you for taking the time to leave us a 5* review following your experience with us. Whilst we ensure refreshments/biscuits etc. are available at our sites we can't go as far as to offer Big Macs ;)
Synexus.
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