My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
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I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
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Replied to 100% of negative reviews
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Reply from Trialmed UK
Afternoon Roger,
Thank you for leaving us a positive review and for taking the time to be involved in our of our clinical trials. Best wishes, Ryan
A Terrific Experience Throughout
The Synexus trial was a lovely and very interesting experience
I would not hesitate to take part again if I was invited
Everyone at the Glasgow Synexus Team that I was introduced to was outstanding
Always welcoming Always professional and Always so kind and friendly
I was very well looked after with regular check ups and telephone calls
Thank you
July 25, 2024
Reply from Trialmed UK
Hi Claudia,
Thank you so much for your 5* review and for mentioning the folks at our Glasgow site. I will be sure to let the Site Manager know this awesome feedback.
Regards
Ryan
friendly and helpfull staff
July 19, 2024
Reply from Trialmed UK
Hi Billy,
Thank you for leaving us a positive review, we appreciate the 5 stars!
I'm really happy to hear that you've found our staff members to be friendly and helpful, as that is always what we aim for.
We are sincerely grateful for you taking time to volunteer in one of our clinical trials.
Take care,
Hannah
Great staff
Great staff, a great experience and I have helped people for the future it's good to give back to say thank you
May 16, 2024
Reply from Trialmed UK
Hi Deborah,
Thank you so much for your 5* review!
We really value your participation in one of our clinical trials, like you said, you've helped to make a difference and we're unable to do our job without volunteers like you.
Thanks again and take care,
Hannah
Research is Important!!!!
The staff are helpful and approachable, I enjoy the time with the staff they are friendly.
The research is very important to myself due to my own issue!
June 17, 2024
Reply from Trialmed UK
Dear Mr Thompson,
We really appreciate the time taken to pass on your feedback, and that you found the trial beneficial - which is always our priority.
Kind regards
Synexus.
Reply from Trialmed UK
Good morning Stephanie,
Thank you for leaving us a 5* review, your feedback is very much appreciated.
Synexus.
I was telephoned at 2 weekly intervals…
I was telephoned at 2 weekly intervals and asked questions relevant to the trial I was completing, at these times I was reminded of the requirements of the trial and what I was responsible for. This made me feel that the trial was very important and that i was important to the success of the project.
I was required to attend Synexus regularly and I received regular medical to make sure there were no Problems or side effects from the injections I had received.
May 24, 2024
Reply from Trialmed UK
Good afternoon,
Thank you so much for your comprehensive review.
We go out of our way to ensure participants are valued, each and every one of them are highly appreciated - you're all research heros!!
Kind regards
Synexus.
Medical trial
I have always been happy to assist in any medical trial no matter how small I found the staff friendly and supportive and would be happy to partake in any trials in the future
May 28, 2024
Reply from Trialmed UK
Morning Alan,
Thank you for your review, and also for your enthusiasm re future trials.
Without people like yourself we couldn't do what we do!
Best wishes
Synexus.
I have been well looked after by the…
I have been well looked after by the doctors and nurses, everything has been explained to me, the only reason that I did not give five stars is to do with expenses, this can take three to four weeks to come through,at the beginning of the trial I was asked to go and get my eyes checked, a taxi was provided to take me there and back, I had drops put into my eyes which nipped and blurred my vision, despite this there were no expenses, the expenses are supposed to be for inconvenience, I would say having to go and get stinging drops in your eyes would come under this, I have had two prescriptions for anti nausea medication, these are private prescriptions, the first was for £31 pounds and the second for £81, it's a lot of money to put out and although you do get this back it is some weeks later.
May 16, 2024
Reply from Trialmed UK
Good morning,
Sorry to hear you had to wait 3-4 weeks for your expenses.
We make every effort to ensure that participants are not inconvenienced and that they have a positive experience with us. This includes arranging transport etc. but also reimbursing expenses.
Please could you email me at ryan.ferris@globalaes.com with relevant information, I will escalate this immediately.
Ryan
They always treat me with courtesy and…
They always treat me with courtesy and respect. I would recommend them to anyone.
June 17, 2024
Reply from Trialmed UK
Good morning John,
Thank you for your feedback, and emphasising the care & respect we show to our valued participants.
In short, we couldn't do what we do without clinical research heroes like yourself!
Synexus.
The medical staff explained everything…
The medical staff explained everything in a easy to understand way this combined with the professional manner that all the tests are carried out make it a pleasure to attend .
June 17, 2024
Reply from Trialmed UK
Hi Brian,
We are so glad you found your experience with us pleasurable, we do our best to ensure this is always the case!
Thank you for taking time out of your day to provide a 5* review.
Best wishes
Synexus.
Reply from Trialmed UK
Hi Tom,
Thank you so much for letting us know your thoughts following your experience with us.
You are the one that is oustanding, we couldn't do what we do without people like you!!
Ryan
At Synexus all staff nurses doctors are…
At Synexus all staff nurses doctors are extremely professional in every aspect of care during the trial putting you at ease.There is nothing I can add only that I I personally am delighted with results so far.
June 17, 2024
Reply from Trialmed UK
Hi Colin,
Thanks so much for letting us know about your experience with us.
It is crucial our staff make you feel at ease at all times, so confirmation of this is great to hear.
Thanks
Ryan
Wonderful staff who are all…
Wonderful staff who are all professional, very approachable, empathetic , patient and very friendly.
May 30, 2024
Reply from Trialmed UK
Hi Lorraine,
Thank you so much for giving us a 5* review, and for saying our site staff are wonderful!
Best wishes
Synexus.
A pleasant experience
Pleasant welcoming people
a warm room, tea, coffee, fruit and biscuits.
The world has been very kind to me, I like to think I am giving a bit back.
May 30, 2024
Reply from Trialmed UK
Afternoon James,
You are so right, you are most definitely giving a bit back - we are very thankful for your time/effort in participating in a clinical trial with us. Without volunteers like yourself, we wouldn't be able to help with bringing treatments to patients faster!
Super glad to hear you took advantage of the snacks/drinks we have at the sites!
Kind regards
Ryan
Reply from Trialmed UK
Hi David,
thank you for the 5* review, we appreciate you taking your time to pass on this feedback.
Ryan
They were always friendly
They were always friendly, nothing was to much trouble to make me comfortable.
May 28, 2024
Reply from Trialmed UK
Hi Michelle,
We are a friendly bunch and appreciate you taking the time to give us a 5* review confirming this!
Best wishes
Synexus.
Reply from Trialmed UK
Thank you for taking the time to give us a positive review Michael, much appreciated.
Ryan
The people at the unit are friendly and…
The people at the unit are friendly and polite, full of information and understanding
May 28, 2024
Reply from Trialmed UK
Afternoon Mr Williams,
Firstly, thank you for 5* review.
We are grateful to hear you felt our site staff were friendly, polite and understanding! We pride ourselves on ensuring the patient experience is a positive one.
Synexus.
Worthwhile medical research
Very professional company. I was pleased my trials were successful.
May 30, 2024
Reply from Trialmed UK
Hi Alan, thank you for leaving a positive review and for taking the time to be involved in our of our clinical trials.
Best wishes, Ryan.
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