My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
Company replied
I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Trialmed UK
Morning Nick, thank you for the 5* review.
Trialmed.
They are freindly
N0thing mire can l think l gzve 4 stars because every one no matter who or were czn be better
My experiance was good Darren was excellent
January 17, 2026
Reply from Trialmed UK
Morning Jim,
Thank you for taking the time to pass on your feedback, we will be sure to let Darren know.
Trialmed.
Having read about Trialmed Manchester I…decided to go and see what they were all about.
Having read about Trialmed Manchester I decided to go and have a check up. All the staff are very friendly and helpful. I am now waiting for a response and a suitable study .
November 25, 2025
Reply from Trialmed UK
Hi Trent,
Thank you very much for your 5* review and for volunteering to be part of one of our clinical trials.
We are glad you're happy with your visit to our Manchester clinic.
Kind regards,
Hannah
Trialmed
Very professional staff and a pleasant…
Very professional staff and a pleasant experience without fuss.
December 9, 2025
Reply from Trialmed UK
Hi David,
Thank you very much for your review. We are pleased that you've found your experience at one of our clinics professional and pleasant.
Thank you for being one of our valued volunteers!
Best wishes,
Trialmed
Everything as expected
My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a friendly and professional manner. I quite enjoyed the conversation.
There was free on-site parking at their offices which were easy to reach. My traveling expenses were settled soon after my visit using BACS.
December 5, 2025
Reply from Trialmed UK
Good morning Kevin,
Thanks very much for the positive review! Hopefully something will crop up that you are eligible for in the future.
Ryan
Excellent and modern facilities
Excellent and modern facilities, plus friendly and courteous staff.
December 4, 2025
Reply from Trialmed UK
Hi Michael,
Thank you very much for being one of our valued volunteers and for the 5* review.
We are happy to hear you had a good experience at one of our clinics.
Best wishes,
Trialmed
A Faaaabulous Experience....
For me personally it was first class, staff friendly and professional, totally thorough and lovely coffee, not just because it was free but tasty 🤭😁, seriously though, I'd definitely recommend a visit. 😁🙌
November 6, 2025
Reply from Trialmed UK
Good afternoon,
Thanks so much for your lovely review, we are so glad you enjoyed your experience with us.
Hope you have had a good Christmas, and Happy New Year when it comes!
Ryan
A friendly and understanding team. at…
A friendly and understanding team at Trialmed UK. Particularly like to mention Ingar for her sensitive nursing care.
December 22, 2025
Unprompted review
Reply from Trialmed UK
Hi Terence,
Thank you for taking the time to leave us a review, and for your participation, we really appreciate it.
We will be sure to pass on your feedback to the site.
Trialmed.
It was a good experience
It was a good experience. Good surroundings. Staff were very welcoming. And made it very easy for me. Explained everything thoroughly. I will definitely be looking a future opportunities through them.
August 20, 2025
Reply from Trialmed UK
Hi Frank, great to hear you had a positive experience with us.
Thank you for taking the time to pass on your feedback.
Trialmed.
Expenses was not paid
August 20, 2025
Reply from Trialmed UK
Good morning Mr Griffin, sorry to hear you had an issue.
Having looked into it, it looks like you were reimbursed in July 25.
If this is not the case please could you email ryan.ferris@trialmed.com and I will look into this further as a matter of urgency for you.
Ryan
Very professional but was kept waiting…
Very professional but was kept waiting passed my appointment time
August 20, 2025
Reply from Trialmed UK
Hi Anthony,
Sorry to hear you were kept waiting past your appointment time. The patient experience is something we pride ourselves on but, on occasion, slight delays at busy clinical sites can happen.
Thank you for still giving us a positive review, despite the delay you experienced. We appreciate this isn't ideal.
Ryan
Reply from Trialmed UK
Afternoon Sue,
Your feedback is very much appreciated, thank you for taking the time.
Trialmed.
Great company always keep you updated…
Great company always keep you updated and do really beneficial research.
August 19, 2025
Reply from Trialmed UK
Hi Brenda,
Thank you so much for the wonderful feedback, we're glad to hear you had a positive experience.
Trialmed.
Reply from Trialmed UK
Hi Hugh, thank you for the 5* review, this is very much appreciated.
Ryan
Reply from Trialmed UK
Afternoon Steve, thanks very much for taking the time to give us your feedback.
Trialmed.
Good things happen at Synexus.Very friendly research staff who fully…
Very friendly research staff who fully explained the purpose of the intended drug trial. Made very welcome. Unfortunately, I wasn't considered suitable for the trial. Maybe for a future trial.
May 8, 2025
Reply from Trialmed UK
Good afternoon Jack,
Thanks for the 5* review, always very much appreciated. Hopefully you will be able to participate in a trial with us in the future!
Ryan
Taken good care of even though I didn't…
Taken good care of even though I didn't qualify to go into trials.
May 8, 2025
Reply from Trialmed UK
Morning Colin, thank you for the 5* review.
A positive patient experience is crucial to us, no matter if you're eligible for a clinical trial or not.
Hopefully there will be something in the future that you can participate in.
Ryan
The staff are very professional and…
The staff are very professional and helpful. The process of going through the project details, and the collection on blood samples was simple and painless
April 24, 2025
Reply from Trialmed UK
Hi William,
Thank you so much for your positive review!
We are so pleased to hear you found our staff professional and helpful.
Thank you for being one of our valued volunteers.
Best wishes,
Hannah
Great people very charming and…
Great people very charming and welcoming . Always explain what they are doing and why they are doing it . I would highly recommend taking any studies they have . Thank you all
March 31, 2025
Reply from Trialmed UK
Hi John,
Thank you so much for your really lovely 5* review.
We are really happy to hear that you've had such a positive experience on one of our clinical trials and appreciate the time you've taken to be involved!
Best wishes,
Synexus
Great company to deal with
I was always treated with dignity and respect with every connection I encountered with Synexus. The staff were polite and friendly. The waiting area was comfortable, clean and welcoming.
March 27, 2025
Reply from Trialmed UK
Good Morning Susan,
Thank you ever so much for your very kind 5* review. I am very pleased to hear that you feel you were always treated with dignity and respect, as that is extremely important to us.
Thank you for being one of our valued volunteers.
Kind regards,
Hannah
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