My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
Company replied
I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Trialmed UK
Hi Susan,
Your positive review and time at one of our clinics is really appreciated.
Thank you for being one of our valued volunteers.
Kind regards,
Hannah
Great Experience
Very professional and thorough staff. Facilities excellent and welcoming too!
May 14, 2024
Reply from Trialmed UK
Hi Robert,
We sincerely appreciate your 5* review.
We're glad you enjoyed your time at one of our clinics!
Kind regards,
Synexus
Really nice staff,very…
Really nice staff,very professional.Friendly and always explaining everything.Enjoy going and also get a full check up.Better than my GP service.
May 22, 2024
Reply from Trialmed UK
Hi there,
We really appreciate your 5* review and also taking the time to be one of our volunteers on a clinical trial.
It's great to hear that you've enjoyed your time with us.
Thanks again,
Hannah
Fantastically friendly and caring staff…
Fantastically friendly and caring staff that can’t do enough for you on the phone or face to face.
May 22, 2024
Reply from Trialmed UK
Hi David,
Thank you so much for your review.
We value our volunteers immensely, so it's great to know you felt cared for thoroughly.
Thank you for taking the time to be part of one of our clinical trials,
Best wishes,
Hannah
An excellent service
The staff are all friendly and helpful. Everything is explained to you and you can ask any questions and get a good answer. You are always looked after from the moment you enter, to the moment you leave.
May 21, 2024
Reply from Trialmed UK
Hi Pamela,
Thank you ever so much for your 5* review and for explaining why you've given us such a positive one.
I'm really happy that you find our staff to be friendly and helpful at the clinic and it's really important that we explain things thoroughly to you, so you completely understand the clinical trial. It's fantastic that this is shown through our practice!
Thanks again and best wishes,
Synexus
3 year clinical trial…
I took part in a 3 year clinical trial with Synexus. I cannot praise them enough for the care they provided me with during the trial. In fact if a further trial had to come up with them and if eligible, I would not hesitate to take part.
May 13, 2024
Reply from Trialmed UK
Hi Wendy,
Thank you so much for your 5* review!
We sincerely appreciate you spending 3 years of your time taking part in a clinical trial with us. It is great to hear that you'd be back!
Thanks again,
Hannah
Reply from Trialmed UK
Hi Mr Leighton,
I am so pleased to hear that you have find our staff to be helpful and friendly. We thank you very much for your time taken to be in one of our clinical trials and for your 5 star review.
Kind regards,
Hannah
Good communication
Good communication, explained everything and easy to contact when necessary.
May 13, 2024
Reply from Trialmed UK
Hi Vincent,
Thank you for your positive review!
It's important to us that we explain everything in full, so that you completely understand everything and are kept fully informed.
Thank you for being one of our valued volunteers.
Best wishes,
Hannah
I was kept informed of what was going…
I was kept informed of what was going on and I needed to do. The payments came through timely and it was always clear what I needed to do. All communications were clear and polite.
May 10, 2024
Reply from Trialmed UK
Hi Keith,
Thank you so much for your positive review!
I am so glad you had a great experience at one of our clinics, and we really appreciate you taking your time to come along and get involved in a trial with us.
Much appreciated
Ryan
Reply from Trialmed UK
Morning Andy,
Thank you for leaving a positive review and for taking the time to be involved in our of our clinical trials.
Best wishes, Synexus.
Very well informed all through the trial
May 10, 2024
Reply from Trialmed UK
Hi Keith,
It is brilliant to hear you were so well informed throughout your experience with us, thank you for leaving us a 5* review.
Synexus.
My time spent on the SYNEXUS clinical…
My time spent on the SYNEXUS clinical trial was one where I felt respected and reassured in the way I was treated
May 17, 2024
Reply from Trialmed UK
Hi Kathleen,
We absolutely respect and appreciate every single one of our valued volunteers, we couldn't possibly do what we do without people like yourself.
Kind regards
Ryan
Reply from Trialmed UK
Morning Charlie,
Thanks for your 5* review following your site visit(s).
Much appreciated.
Ryan
Everything was well explained &…
Everything was well explained & documented. Very professionally done
May 16, 2024
Reply from Trialmed UK
Hi Carol,
Thank you for leaving a positive review, and for taking the time to be involved in our of our clinical trials.
Best wishes,
Synexus.
Was well managed and well supported at…
Was well managed and well supported at every stage
May 8, 2024
Reply from Trialmed UK
Hi Peter,
Great to hear you felt supported throughout, thank you so much for taking the time to pass this feedback on.
Ryan
Well organised with professional staff !
May 15, 2024
Reply from Trialmed UK
Morning Bryan,
We sincerely appreciate you giving up some of your time to be involved in a clinical trial, we couldn't do it without volunteers like you!
Synexus.
Very professional in all their dealings…
Very professional in all their dealings with me….
And the hot chocolate and biscuits were damn good!
May 15, 2024
Reply from Trialmed UK
Hi Allan,
I agree, the hot chocolate and biscuits are great! Thank you for passing on this feedback.
Ryan
Reply from Trialmed UK
Hi David.
Thank you for taking the time in giving us a review of your experience, and that you felt informed throughout.
Synexus.
I was well care from Medical and…
I was well care from Medical and nursing staff.
All medical examinations were catered for. The desk clerk was very pleasant,and informative .
May 15, 2024
Reply from Trialmed UK
Morning Eulon,
Thank you for leaving a positive review and for taking the time to be involved in our of our clinical trials.
Best wishes, Synexus.
Synexus were very supportive and…
Synexus were very supportive and helpful at every stage. So I was happy to continue with the trial.
Payments got later than at the start though.
May 14, 2024
Reply from Trialmed UK
Hi Jennifer,
Thank you so much for taking the time to give us a positive review of your experience.
Our finance team always try to ensure participants payments are processed quickly but, on occasion, this can sometimes be a little slower than usual due to the number they need to facilitate.
Given this, to still give us a 5* review is highly appreciated.
Ryan
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