My visit to Trialmed all went smoothly. The staff were all very friendly and helpful. The interview I had to discuss my possible inclusion in future projects they will be running was conducted in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with Synexus. All the staff with whom I came in contact treated me very well . Both on the telephone and in person when I visited the Clinic near Cardiff. The administrative staf... See more
Company replied
I was recommended to Trial Med by a friend I spoke to on a recent trial we were on . He told me how he found Trial Med to be very good . I applied to Trial Med on line and waited for a reply. Trial M... See more
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A lovely team of professionals dedicated to supporting and improving their patients lives. I have found everyone I dealt with to be extremely pleasant and supportive - shoutout to Billie-Jean for answ... See more
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Company details
Written by the company
Formerly known as Synexus Clinical Research Trialmed is the trusted clinical trial partner for patients, trial volunteers and sponsors/CROs. We facilitate clinical research as a care option for patients and healthy volunteers as a part of their health care journey. We create holistic experiences that put the patient first through our welcoming clinics, user-friendly digital technology, and our relentless focus on total quality delivery. Our patient-first approach makes Trialmed the clinical research destination of choice for patients and healthy volunteers. With extensive access to patients in the geographies where we operate, Trialmed ensures reliable enrollment outcomes that consistently meet or exceed sponsor expectations. We offer Home Health Services for the ultimate in patient flexibility — conducting clinical trial visits where the patient prefers, such as the patient’s home, office or school. Our flexible clinical trial solutions scale to the sponsor’s needs and budget, offering a best-in-class early development services and site network from Phase I-IV.
Contact info
Granta Park, Great Abington,, CB21 6GQ, Cambridge, United Kingdom
- ryan.ferris@trialmed.com
- www.synexusclinic.co.uk
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nothing is too difficult
Nothing is too difficult, problems getting there, they send a taxi.
Need a date changed, it gets changed.
You feel extremely well looked after
May 15, 2024
Reply from Trialmed UK
Morning Jackie,
We always do our best to ensure the participant's experience is a positive one, so it is always appreciated when we see this sort of feedback.
Synexus.
Great company they really look after…
Great company they really look after you, take great care that the product your taking isn't doing you any harm. Everyone is very nice I can't complain about the care I am receiving. 5 star all the way.
May 14, 2024
Reply from Trialmed UK
Hi Heather,
5* all the way? This is great to hear. We really appreciate your feedback, we couldn't do what we do without participants such as yourself.
Ryan
Everyone pleasant and helpful
Everyone pleasant and helpful. Waiting room bright and cheerful with facilities for drinks. Transport organised always on time.
May 7, 2024
Reply from Trialmed UK
Morning Bronwen,
Thanks so much for taking the time in giving us a positive review.
Synexus.
Excellent caring research company.
Kept up to date with information. Everything is explained clearly. Staff are really caring and very pleasant. Regular calls to check everything.
May 14, 2024
Reply from Trialmed UK
Hi Helen,
Thank you for leaving us a 5* review, really happy to hear you felt cared for, and were kept up to date at all times.
Ryan
Reply from Trialmed UK
Hi Ian,
We really appreciate your 5* review!
I'm glad to hear that you found our clinic staff to be friendly and informative adding to your positive experience at one of our clinics. Thank you for being one of our volunteers!
Kind regards,
Hannah
Reply from Trialmed UK
Hi Kevin,
Thank you for leaving a positive review and for taking the time to be involved in our of our clinical trials.
Best wishes,
Synexus
Everyone was very welcoming.
Everyone was very welcoming.
Everything was explained to me.
Follow up calls were always polite and helpful
May 13, 2024
Reply from Trialmed UK
Hi Robin,
Thank you for your lovely review.
I am very happy to hear that you felt welcomed at one of our clinics!
Take care,
Hannah
THE MONEY AND THE FREE HOT CHOCOLATE
May 13, 2024
Reply from Trialmed UK
Hi Kenneth,
Thank you for leaving us a 5* review!
It's important to us that you're comfortable at the clinic and that you are compensated for your time since we would not be able to do what we do without our valued volunteers such as yourself.
Thanks again,
Hannah
From the very beginning and to the end…
From the very beginning and to the end of the survey everyone at Synexus was considerable and helpful.
May 14, 2024
Reply from Trialmed UK
Hi Graeme,
Thank you for leaving a 5* review!
It is always great to hear that volunteers have a positive experience with one of our clinics.
Kind regards,
Hannah
Experience of dealing with Synexus
The staff are efficient, patient, very polite and respectful to me at all time
May 14, 2024
Reply from Trialmed UK
Hi Mr Raffle,
It is fantastic to hear that you have had such a lovely experience with the staff at one of our clinics.
You are extremely valued as a volunteer, and it is great to hear that you have been treated as such.
Kind regards,
Hannah
The whole experience was good
The whole experience was good, from the beginning. I felt that the trial was well organised. Nothing but a positive experience.
May 14, 2024
Reply from Trialmed UK
Hello,
We really appreciate such a positive review!
Thank you so much for being involved in one of our clinical trials, we would not be able to do the work we do without volunteers like yourself.
Kind regards,
Synexus
Perfect service
Perfect service from all members of the team, punctual, friendly informative. I was glad to help
May 14, 2024
Reply from Trialmed UK
Hi John,
Thank you for your 5* review!
We appreciate you taking your time to be involved in a clinical trial and I am very pleased that you think so highly of our team and one of our clinics!
Best wishes,
Hannah
Efficiently conducted
The visits were efficiently carried out in a calm environment and the staff I encountered at the clinic were very helpful and the lead Doctor took her time to understand and advise on a difficult situation I was in after an operation.
May 13, 2024
Reply from Trialmed UK
Hi Janet,
Thank you so much for your positive review.
I am happy to hear that you found the clinic to and the staff to be pleasant.
Best wishes,
Synexus
The staff were very welcoming and…friendly.
The staff were very welcoming and friendly. Well done, much appreciated, thank you
May 13, 2024
Reply from Trialmed UK
Hi Brian,
Thank you so much for your 5* review.
It's wonderful to hear that you felt the staff to be welcoming and friendly.
Your valued participation is not considered a small difference, without volunteers like you we wouldn't be able to do what we do!
Best wishes
Hannah
always welcomed and staff are friendly…
always welcomed and staff are friendly and approachable.
If I can help others, then, I'm helping myself
May 13, 2024
Reply from Trialmed UK
Hi Alistair,
Thank you so much for your review! It's great to hear you had a positive experience at one of our clinics and we thank you for being one of our valued volunteers.
Kind regards,
Hannah
I found everything about your company…
I found everything about your company and the experience excellent 👍 also the people I met.
May 10, 2024
Reply from Trialmed UK
Hello,
Thank you so much for your positive review!
It's great to hear you had a positive experience at one of our clinics and we thank you for being one of our valued volunteers.
Kind regards,
Hannah
Reply from Trialmed UK
Hi Mrs Gardiner,
Thank you so much for your 5* review.
Your valued participation is not considered a small difference, without volunteers like you we wouldn't be able to do what we do!
Best wishes
Hannah
Just very nice people
The staff at Synexus are very friendly and easygoing, always make me feel welcome. The premises are very smart and spotless and the reception staff are very accommodating if there is an issue with transport.
May 10, 2024
Reply from Trialmed UK
Hi David,
Thank you for taking the time to leave us a lovely review.
It is brilliant to hear that you think highly of our clinic and great to hear that you found the clinic staff friendly, accommodating, and easygoing. Thank you for being one of our valued volunteers.
Best wishes,
Hannah
Reply from Trialmed UK
Hi Alan,
Thank you for your 5* review!
I'm glad to hear about your positive experience at one of our clinics.
Best wishes,
Hannah
Well run clinical trial
Well run clinical trial. Easy to understand great staff so friendly. I would definitely recommend them to anyone.
May 10, 2024
Reply from Trialmed UK
Hi Andrew,
Thank you for leaving us a 5* review!
I'm really happy that you found our staff to be friendly and that you would recommend us. It means a lot. Thank you for being one of our valued volunteers.
Best wishes,
Hannah
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