We recently purchased an Audi A3S from your Nottingham branch. We would like to say that Waqar Hussein, the sales person assigned to us was very helpful and patient guiding us through the technology a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made an appointment to wait as I thought the battery in my Vantage was failing. I kept it on a conditioner but all batteries must have a finite life span. A full inspect of the car was performed and... See more
Great service as per usual from Jake and the team as Aston Nottingham. Nothing is ever too much trouble and the car always comes back gleaming. From the point you enter into the showroom the team... See more
5 stars for these guys spoke to jess grice on my new purchase. st3 stealth grey ford focus 2018 plate shes helped me along the way for my new vehicle I pick up.next week I cant wait I recommend this c... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Thane Road, NG7 2TG, Nottingham, United Kingdom
- 0115 837 1419
4.6
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
just fab service was excellent
April 8, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning , I’m delighted to read your kind words about your recent service with us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Purchasing my new DB12 Volante
I had a pleasant experience purchasing my new DB12 Volante. Jonathon Park took great care of my requirements.
April 6, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr White, I’m delighted to read your kind words about your recent purchase of the DB12 Volante. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Great service very helpful and friendly…
Great service very helpful and friendly support from Sal.
March 21, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Green, I’m delighted to read your kind words about your recent service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Excellent Service
Excellent service received by the team at AM Nottingham. Nothing too much trouble and a pleasant experience, dropping the car off, having the work done and arranging collection. All work done to a high standard, as you'd expect, and car returned spotless.
March 27, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Reek, I’m delighted to read your kind words about your recent service with us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Excellent service from Sytner Aston…
Excellent service from Sytner Aston Martin Nottingham as always. Good clear video review of my Vantage provided by James, and kept fully up to date with progress by Lucy while the car was there, thank you.
March 25, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning, I’m delighted to read your kind words about your recent visit to us . Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Aston DBX since January
Had my Aston Martin put new engine in 5 weeks later still not working spent Millions with sytner group this will be my last
January 7, 2025
Unprompted review
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr McCarron, We are really sorry to read your review and understand you have been in ongoing contact with us. I am grateful for your understanding as I know you are aware this delay is due to instances outside of our dealership control. We will of course continue to work with Aston Martin to ensure a positive outcome for you. Kind Regards, Allan Dennis, Head of Business.
Just fantastic all the way
March 19, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Edgar, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Always a pleasure to deal with AM…
Always a pleasure to deal with AM Nottingham.
Great service as always.
March 1, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Crawford, I’m delighted to read your kind words about your recent service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
First class service
I have used Aston Martin Nottingham to service my car for 3 years and always received excellent service from Jake and his team. I think customer service is very important and not often found but these guys dont disappoint
February 21, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Nicholson I’m delighted to read your kind words about your recent service with us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Absolutely Disappointed with Aston Martin Nottingham
Absolutely Disappointed with Aston Martin Nottingham
I took my vehicle to Aston Martin Nottingham for a safety recall related to the gearbox and battery. After collecting the car, it went into limp mode, displaying an electrical system fault failure. The car was recovered back to Aston Martin, where an AMDS diagnostic check revealed 5 new fault codes. Aston Martin has denied any responsibility, claiming that a pre-recall diagnostic showed various faults in the ECU, but not the ones triggering the multiple warning lights.
It’s important to note that these pre-existing codes did not trigger any warning lights or cause operational issues, indicating they were minor or inactive. If they were truly significant, Aston Martin should have flagged them during the initial health check. The fact that they did not raises serious questions about either the thoroughness of their checks or their willingness to inform customers of critical issues.
Aston Martin Nottingham is refusing to repair the electrical issues that clearly arose after they carried out the recall work.
To make matters worse, the pricing for repairs is nothing short of extortion:
• £564.58 for 2 exhaust clamps – The actual cost of these clamps is minimal, and any garage could fit them for £50-£100 in labour.
• £772.09 for two sidelight bulbs – The bulbs themselves cost no more than £10-£20.
• £1,213.21 for a brake light replacement – Specialist repair shops can fix this for around £200.
• £520.31 for a new TPMS sensor – Parkers quoted £55 for a programmed sensor and £20 for fitting at nearly any tyre shop.
These prices are astronomical and bear no resemblance to the actual cost of parts and labour. It feels like blatant exploitation.
I expected much more from a brand like Aston Martin. The experience has been nothing short of disappointing, and I wouldn’t recommend Aston Martin Nottingham to anyone.
February 20, 2025
Unprompted review
Customer care
The customer care and attention to detail from the moment of walking through the door
February 11, 2025
Unprompted review
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Chris, I’m delighted to read your kind words about your recent visit to us . Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Reply from Sytner Group - Aston Martin Nottingham
Good Afternoon, I’m delighted to read your kind words about your recent service with us Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Reply from Sytner Group - Aston Martin Nottingham
Good Afternoon Mr Douglas, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Great service from start to finish with…
Great service from start to finish with excellent communication throughout
January 10, 2025
Reply from Sytner Group - Aston Martin Nottingham
Dear Mr Barker, Thank you for your 5 star review and comments. Kind Regards Allan Dennis Head of Business
The very welcoming greeting at…
The very welcoming greeting at reception. Attention at service.
January 30, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Meadows, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
First Class
As a long-standing BMW customer at Sytner, I recently transitioned to the Aston Martin brand, also at a Sytner dealership. My experience with Sytner's first-class service has been consistently exceptional, and Aston Martin Nottingham upholds this high standard.
January 24, 2025
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Mr Thomas, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Excellent service as always!
December 25, 2024
Reply from Sytner Group - Aston Martin Nottingham
Good Afternoon, I’m delighted to read your kind words about your recent service with us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Paul I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Reply from Sytner Group - Aston Martin Nottingham
Good Morning Andrew, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
Great Customer Service
Great showroom, expert knowledge and friendly service
Buying from AML Nottingham was a smooth, easy process and the handover is as comprehensive as you want it to be.
A nice way to buy a beautiful car.
Thankyou
December 12, 2024
Unprompted review
Reply from Sytner Group - Aston Martin Nottingham
Good Afternoon Racheal, I’m delighted to read your kind words about your recent handover with Jonathon. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.