Sytner Group - Aston Martin Nottingham Reviews 

Very professional and friendly. Hats off to all the people that I have contact with, mainly service department and drivers. Thanks
Barry T

⭐⭐⭐⭐⭐ Outstanding customer service from Uska Zafar at Mercedes-Benz Watford

I have to say that after what has been an incredibly frustrating experience, Uska Zafar deserves an enormous amount of credit and recognition for the way she dealt with my situation.

I have been paying a premium for Mercedes and unfortunately experienced major issues with my vehicle and the assistance process that followed. My car was collected, but I was left without a courtesy vehicle, and what should have been a straightforward process turned into days of frustration.

I have spoken to well over ten different people across Mercedes, Enterprise and RAC. I was repeatedly told that someone would call me back, only for the call never to come. Trying to get through to the right person was incredibly difficult, and I was passed around without anyone actually taking ownership of the problem.

Then I spoke to Uska Zafar at Watford, and the difference was unbelievable.

Uska actually listened, took ownership, investigated the situation and, most importantly, did what she said she was going to do. She was incredibly helpful, professional and genuinely went out of her way to assist me. She even called me back when she said she would — which, after the experience I’d had previously, was honestly refreshing!

After days of getting nowhere, Uska Zafar managed to get things moving and find a solution. She was, without question, the best person I dealt with throughout the entire experience.

Unfortunately, the wider experience has completely changed my opinion of Mercedes. I have paid a premium expecting a premium level of service, and that simply wasn’t what I received. The RAC/Enterprise side of the experience was also extremely disappointing.

I’d also strongly recommend that anyone considering additional cover looks very carefully at exactly what is and isn’t included. There were various conditions around the courtesy car, including the requirement for a physical bank card. In a world where so many people now use Apple Pay and digital cards, this caused me even more problems — particularly as my physical card was inside the vehicle that had already been taken away.

The whole situation was an absolute nightmare.

But Uska Zafar was exceptional.

If I ever had to deal with Mercedes again, Uska Zafar is the only person I would want to speak to. She is an absolute credit to the Watford team and, frankly, she was the best of the worst experience.

Mercedes may have lost me as a future customer because of everything that happened, and I would seriously consider other manufacturers in future. But I sincerely hope Mercedes recognise Uska Zafar and appreciate what they have in her.

Thank you, Uska, for actually listening, taking ownership and getting things sorted. You were genuinely the best person I dealt with throughout the entire ordeal.

⭐⭐⭐⭐⭐ Highly recommended — if you need someone at Mercedes Watford who will actually listen and help, ask for Uska Zafar.

We recently purchased an Audi A3S from your Nottingham branch. We would like to say that Waqar Hussein, the sales person assigned to us was very helpful and patient guiding us through the technology and subsequent sale. We really love the car.

I made an appointment to wait as I thought the battery in my Vantage was failing. I kept it on a conditioner but all batteries must have a finite life span. A full inspect of the car was performed and a diagnostic check of all fault codes. These confirmed that it was a voltage drop but not bad enough to trigger a battery 12V warning. The battery was replaced and after a day or so all warnings disappeared. I’m very happy with the comprehensive checks and the car returned valeted.

From start to finish Ashley kept me informed and the team delivered excellent service throughout! Thankyou

Absolute rubbish. Drove 2 hours for a pre booked test drive only to be told car not available as someone had reserved it just before my arrival! Dreadful!!

Great service as per usual from Jake and the team as Aston Nottingham.
Nothing is ever too much trouble and the car always comes back gleaming.
From the point you enter into the showroom the team at Nottingham make you feel special.

Ashley and the team are nothing short of EXCELLENT - in the service & communication. Always has and always will be 10/10

Great service. Car picked up and dropped off.
Tristan kept us informed of progress of the service and any other works that needed to be carried out as well as receiving a video from the technician.

Lovely staff and car was cleaned before return.

Very welcoming and professional staff. Very nice dealership with wonderful facilities.

Popped in for "just a look" and was made very welcome, not judged at all. Wow, what a place, the largest Aston Martin dealership in Europe. Did you know it takes at least 200 hours to assemble an Aston Martin and only 37 minutes for a Porsche 911 😯
Every day is a school day, right? Thank you Georgia and Justin for your hospitality 👌

Had a standard pre-warranty/post purchase check for piece of mind, all staff interfaces positive including follow up queries & clarification. Minor disappointment on whole morning to carry out inspection.

Friendly, helpful and efficient staff

Everyone was helpful and friendly and made the process simple.

Able to get the first MOT test booking on the day which was perfect. When the booking was made I asked if it was possible to have somewhere to work. The dealership provided a private room which was fantastic along with high speed WIFI allowing me to host my zoom calls that morning.

Completed the work to the required standard, on time and the staff are ALWAYS knowledgable, friendly and have time to spend with customers - oh and viewing some incredible cars in the well stocked showroom helps a bit too!

Sadly communication has fallen off a steep cliff after purchase, attempted to request a proper invoice and breakdown of costs.

Aston Martin have serviced my F1 edition from new, plus all my Astons since, work and personal and I can’t fault the staff at all. Service is always spot on, service is excellent and it feels like visiting friends-staff continuity is a big thing for me and I know most of the team now. Enjoyed the convoy and opportunity to meet other Aston owners-looking forward to the next one!

I am someone who really does not like all the buying of a car malarkey BUT Sytners Nottingham deserve credit for making the experience stress free and comfortable with their patience, kindness and humour.
Special thanks to Khaleem, Vas, Ethan and Zayn.