Sytner Group - Aston Martin Nottingham Reviews 

367
TrustScore 4.5 out of 5

4.6

2 Thane Road, NG7 2TG Nottingham, GB


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Rated 5 out of 5 stars

I made an appointment to wait as I thought the battery in my Vantage was failing. I kept it on a conditioner but all batteries must have a finite life span. A full inspect of the car was performed and... See more

Rated 5 out of 5 stars

Great service as per usual from Jake and the team as Aston Nottingham. Nothing is ever too much trouble and the car always comes back gleaming. From the point you enter into the showroom the team... See more

Rated 1 out of 5 stars

Absolute rubbish. Drove 2 hours for a pre booked test drive only to be told car not available as someone had reserved it just before my arrival! Dreadful!!

Company replied

Rated 5 out of 5 stars

5 stars for these guys spoke to jess grice on my new purchase. st3 stealth grey ford focus 2018 plate shes helped me along the way for my new vehicle I pick up.next week I cant wait I recommend this c... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

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4.6

All reviews

(367)

12,144 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service from booking the car in through to it being returned.First time I have used this particular Aston dealership,and would have no hesitation in using them again in the future.
Having had a poor experience at a previous Aston dealer last year,refreshing to deal with a quality company.

February 20, 2026
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Alison, I’m delighted to read your kind words about your recent service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team At Aston Martin Nottingham.

Rated 4 out of 5 stars

The dealership works hard, on what often…

The dealership works hard, on what often seems to be challenging circumstances. I feel the team endeavour to do their very best, but often securing parts and the factory having accurate details of my vehicle seem challenging, so longer visits to the dealership for my car if not uncommon. Thankfully the car is a summer so these visits can be managed.

February 18, 2026
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon David, Thank you for your feedback, I am genuinely sorry to hear these issues take longer than expected. We value all feedback to ensure that we continually improve our customer experience if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 1 out of 5 stars

Nottingham Showroom

Nottingham Showroom

Ok now the car is ok...still upset no sat nav on 18 plate TT. Nevertheless I get a call out the blu... told by Jamie MOT due 17 Jan. That they'd be willing to pay for it...Not a problem...Got me MOT done passed with flying colours...yaay or more like phew!!!..Called Jamie on the day .. scanned over the certificate n receipt...No Jamie... so I paid as agreed by his Manager Lisa...now they won't pay me back for the MOT as agreed...as well as avoiding me calls and emails...wow... really disappointed...be careful with these lot...Robin Hoods!

January 17, 2026
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon Mr Glo, Thank you for bringing your concerns to our attention. We are sorry to learn of your experience; however, based on the information provided, it appears that your review may relate to a different dealership. We hope they are able to resolve the matter to your satisfaction. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Excellent service solved the problems…

Excellent service solved the problems and available as promised

January 27, 2026
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon Mr Furness, I’m delighted to read your kind words about your recent service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Always a delightful bunch of staff from…

Always a delightful bunch of staff from Simon (Finance & Sales) to Elizabeth in Warranty along with the courtesy car drivers.

Great work Team!

January 21, 2026
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon Dr Zamir I’m delighted to read your kind words about your recent experience with Simon and Elizabeth. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Really appreciate the vehicle health check videos

Always first class service from Sytner Nottingham. Friendly, professional and reliable.

Vehicle Health Check Videos demonstrate attention to detail, very reassuring indeed!

December 12, 2025
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Chapman, I’m delighted to read your kind words about your recent visit to the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Jake Salah is the man

Jake Salah is the man. I have known him since his days in Audi & you can see he's got his customer service details bang on.
Also Elizabeth Boyes is a great Gal.
I have also known her since Audi Derby & i always asked for her as she's great at her job

December 8, 2025
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Jones, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

excellent

Friendly, helpful knowledgeable staff x

July 7, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Sylvia, I’m delighted to read your kind words about your recent visit to the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham

Rated 5 out of 5 stars

Ashley Carey was exceptional.

Ashley Carey was exceptional as always. From originally booking my car in for service, arrangements for the day and handover of the car back to me.
The best service is always consistently delivered effortlessly by Ashley.

November 26, 2025
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning, I’m delighted to read your kind words about your recent service with Ashley. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

First Class Service.

Always a good professional experience.
Ashley is first class.

November 5, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Lambert, I’m delighted to read your kind words about your recent service with Ashley. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Great Experience

Helpful, knowledgeable with great customer service (sales and service dept)

November 3, 2025
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Good Morning, I’m delighted to read your kind words about your recent visit to us. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Always a pleasure to visit Aston Martin…

Always a pleasure to visit Aston Martin Nottingham. Friendly staff and great service. I dealt with Ash for my car service and he was very helpful and polite.

November 1, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Pollard, I’m delighted to read your kind words about your recent service with Ash. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Mot test

Always a pleasant experience when visiting this dealership. Staff always friendly and professional and work carried out efficiently , plus the benefit of viewing some beautiful cars.

October 14, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon Colin, I’m delighted to read your kind words about your recent visit to the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Usual great welcome and recognition.

Usual great welcome and recognition.
Good advice and honest about costs.
Helpful observations re state of the vehicle.
Delivered back back beautifully clean.
Coffee great.

October 7, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Curtis, I’m delighted to read your kind words about your recent service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

As always

As always, if its sales or service, when you arrive to when you leave, you are always made to feel welcome and made to feel as special as the product. The curtesy of the receptionist during the whole time of the visit is first class.
Keep up the great work !!

October 7, 2025
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Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Garner, I’m delighted to read your kind words about your recent visit to the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Really helpful

Really helpful - great attention to detail
Wasn't about the hard sell - If u r buying an Aston u will have done your "homework" and know pretty much what u want.
However I have been going to this dealer for years and have always found them to be this way. No complaints at all. I would recommend them to others who may not necessarily be based in the East Mids - worth the extra effort to visit...

October 1, 2025
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Good Afternoon Dr Maxwell-Armstrong, I’m delighted to read your kind words about your recent experience at the dealership. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 3 out of 5 stars

Sloppy preparation

The car had flat batteries in the trackers and therefore every time we took the car out the trackers called.
The other problem was that we can paid for an upgrade of the sat nav to apple car play.
We were days trying to find out why we could not reply to calls.
Salesman tried hard.

October 1, 2025
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Harding, I am sorry to hear that you have experienced some issues with the trackers. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail – jakesaleh@sytner.co.uk – so that I can investigate this for you? Kind Regards, The Team at Aston Martin Nottingham.

Rated 5 out of 5 stars

Great Experience

From entering the dealership to leaving, the experience was excellent. Professional, knowledgable and friendly staff regardless of role.

September 29, 2025
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Leicester, I’m delighted to read your kind words about your recent visit to the dealership.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

Rated 1 out of 5 stars

Still waiting for phone call from vw…

Still waiting for phone call from vw Llandudno junction they still haven’t made no effort very poor customer service and they ask people to. Put 5stars Steven mcbreeze

September 22, 2025
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Dear Mr McBreeze, We are sorry to read your review, however it looks like it may be for VW Llandudno Junction and not Aston Martin Nottingham. Kind Regards Aston Martin Nottingham

Rated 5 out of 5 stars

Kept informed

Kept informed, car collected and delivered back as arranged.
No drama

September 17, 2025
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Good Morning Mr Dyke, I’m delighted to read your kind words about your recent service experience. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, The Team at Aston Martin Nottingham.

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