Sytner Group - Bentley Edinburgh Reviews 

70
TrustScore 4.5 out of 5

4.7

8 Whitehill Rd, EH15 3HR Edinburgh, GB


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Rated 5 out of 5 stars

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... See more

Company replied

Rated 1 out of 5 stars

Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out... See more

Company replied

Rated 5 out of 5 stars

Great experience with Bentley Edinburgh. Very easy team to deal with Big thanks to Paul and Craig for making everything smooth and straightforward. Deal was done quickly, exactly how I like i... See more

Company replied

Rated 5 out of 5 stars

I have to say from the minute I walked into the showroom at Bentley Edinburgh I could not have met more friendly and knowledgable staff. I was dealt with by Paul Paxton who took me from initial enquir... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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4.7

All reviews

(70)

11,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Lewis was great from start to finish

Lewis was great from start to finish, second car this month, will be back to buy from Lewis again

May 30, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Hi Alex, great to welcome you back again. Thanks very much for the 5 star review. Roddy, Head of Business.

Rated 5 out of 5 stars

Paul Paxton recently sold me a Bentayga

Paul Paxton recently sold me a Bentayga
His enthusiasm professional approach made the whole process easy particularly as I didn’t visit the showroom every detail was exactly as described
Delivery was excellent I would thoroughly recommend these guys and the car is Fantastic

April 21, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Thanks for the 5 star review!! Paul has been a great member of the team showing how things are done! Roddy, Head of Business.

Rated 5 out of 5 stars

I'm so Happy

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at the station and went straight to the showroom. Saw the car in the flesh and loved it. Did some paperwork and then was chauffered back to the station. Car was delivered Tuesday Evening. An absolutely seamless and joyful experience. Thank You Paul and Thank you Bentley Edinburgh.

April 11, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Hi Robin, thanks for taking the time to leave feedback about your experience. Delighted to read you were looked after. Roddy, Head of Business.

Rated 5 out of 5 stars

First-class experience from start to finish

Great experience with Bentley Edinburgh. Very easy team to deal with Big thanks to Paul and Craig for making everything smooth and straightforward.

Deal was done quickly, exactly how I like it. No hassle, no delays.

Picked up my new GTC Gen 4 and the car is incredible absolutely love it.

Highly recommend.

March 16, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Thanks so much for the review Paul. Roddy, Head of Business.

Rated 5 out of 5 stars

Bought a Bentayga with the help of Paul…

Bought a Bentayga with the help of Paul Paxton. Fantastic service. Car was delivered to our door.

March 20, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Thanks for your 5 star review. I will pass your comments onto Paul. Roddy, Head of Business.

Rated 5 out of 5 stars

Great customer service from initial…

Great customer service from initial contact to handover

February 18, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Dear Scott, Thank you for your feedback. We’re pleased to hear you experienced great customer service from initial contact through to handover, and we look forward to assisting you again - Team Edinburgh.

Rated 5 out of 5 stars

Brian W

All motor car enthusiasts aspire to owning a Bentley one day. I am one of the lucky few who was able to realise my automotive dream and to become emersed in the Bentley experience.
My extraordinary experience started at the Sytner Group’s Bentley Dealership in Edinburgh where my search for the right car began with Paul Paxton their Sales Executive.
From the start Paul went beyond simply closing a deal. He found me a superlative used Continental GTC, he functioned as a trusted adviser and created a seamless, high-quality Bentley purchase experience for me. This left me feeling entirely satisfied with Sytner’s customer service approach and delighted with the support Paul gave me in achieving my automotive dream. I am now a fan of the Sytner Group and a potential repeat customer of Bentley Edinburgh. My thanks to you all.

February 13, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Dear Brian, thank you so much for sharing your incredible experience! We’re truly honoured to have played a part in helping you realise your automotive dream. It’s fantastic to hear that Paul went above and beyond to make your purchase of the Continental GTC seamless. We’re thrilled to have earned your trust and loyalty, and we look forward to welcoming you back in the future. Thank you again for choosing Bentley Edinburgh!

Rated 5 out of 5 stars

Bentley Edinburgh "Wonderful"

I have to say from the minute I walked into the showroom at Bentley Edinburgh I could not have met more friendly and knowledgable staff. I was dealt with by Paul Paxton who took me from initial enquiry to eventual purchase and could not have been a better experience. Paul went out of his way to help me with everything to do with purchasing my first Bentley and I am 100% that I will be back in the future to buy again from Paul. He took the time to go over everything about Bentley and the specific car I was buying. I will look forward to dealing with Paul and Chris and the whole team at Bentley Edinburgh in the future. A great experience from start to finish

January 31, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Dear Stuart, thank you so much for your wonderful feedback! We’re thrilled to hear about your exceptional experience at Bentley Edinburgh, and we’ll be sure to pass along your kind words to Paul and the entire team. It's fantastic to know that Paul made your first Bentley purchase such a memorable experience. We look forward to welcoming you back in the future. Thanks again for choosing Bentley Edinburgh!

Rated 5 out of 5 stars

Paul and Craig offered first class…

Paul and Craig offered first class service from the first point of contact through to delivery and afterwards, nothing is too much trouble, I would highly recommend using Bentley in Edinburgh
Thanks Guys your a credit to the brand!!!

February 7, 2026
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Dear Daniel, thank you so much for your kind words! We're thrilled to hear that Paul and Craig provided such a high level of service throughout your experience with Bentley Edinburgh. We’re proud to have them as part of our team, and we’ll be sure to pass along your feedback to them. Looking forward to welcoming you back in the future! Kind Regards, Team Edinburgh

Rated 5 out of 5 stars

Bentley garage

Bentley garage. Professional and courteous. Provided good advice.

November 11, 2025
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Reply from Sytner Group - Bentley Edinburgh

Good afternoon Mr Kendal, thank you for your great review and five-star rating. Kind Regards, Team Edinburgh

Rated 5 out of 5 stars

Excellent product knowledge

Excellent product knowledge, clear communication on finance options and efficient delivery of the vehicle

September 25, 2025
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Campbell, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Rated 1 out of 5 stars

Disaster still waiting in new car 3…

Disaster still waiting in new car 3 weeks

August 29, 2025
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Gregg, we are very sorry to read your review. We believe the issue has now been resolved. If you need any assistance please do not hesitate to contact us on 0131 341 1882. Kind Regards Bentley Edinburgh

Rated 5 out of 5 stars

Excellent dealership

I've purchased several Bentleys from here and the service from the staff, both in sales and servicing, is exceptional.
Paul Paxton goes above and beyond to ensure that customers expectations are met fully.

June 18, 2025
Unprompted review
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Reply from Sytner Group - Bentley Edinburgh

Dear Mr Goodman, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

The staff at Edinburgh are fantastic

The staff at Edinburgh are fantastic, nothing is too much trouble and the attention to customer satisfaction is amazing.

June 8, 2025
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Dougan, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

Great service throughout

Great service throughout! Craig and in particular Paul looked after me so well and made sure I got the car of my dreams! Thanks for all your help, patience and excellent service.

May 2, 2025
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Theophilou, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

An exemplary customer service

The team at Sytner group Bentley Edinburgh delivered an exemplary service . Paul Paxton could not have been more professional and helpful in his approach to selling a dream car and personally delivered it to us in Chester .
Their whole ethos is one of taking care of their customers and we are most impressed.

March 26, 2025
Unprompted review
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Karen, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

Good job. Well done

What great service
Gave me a fantastic courtesy car, the staff were extremely helpful and knowledgeable. My car was completed and ready on time. This is why you go to a main dealership. Well done

March 18, 2025
Unprompted review
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Stuart, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

I had the absolute pleasure to deal…

I had the absolute pleasure to deal with Paul Paxton who is a first class ambassador for both the Bentley and the Sytner Edinburgh brands. Paul is a first class communicator with extensive knowledge of his products and those of the direct competitors. He is extremely pleasant to speak with and highly professional - though simultaneously very personable - in the service he provides to his customers. I have no hesitation in recommending Paul and, therefore, Sytner Edinburgh for anyone in the market for Bentley and its competitors. His support will facilitate a fully informed decision!!

March 7, 2025
Unprompted review
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Colin, Thank you for taking the time to leave such great feedback. Paul will be delighted to read your comments! We look forward to welcoming you back again soon. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

First class service by all the team

First class service by all the team
Particularly Paul Paxton

February 27, 2025
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Edwards, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Rated 5 out of 5 stars

Fantastic service

The team at Bentley Edinburgh went above and beyond to make my car purchase as quick and easy as possible. Great people delivering excellent service, thank you all!

February 21, 2025
Unprompted review
Sytner Group - Bentley Edinburgh logo

Reply from Sytner Group - Bentley Edinburgh

Dear Mr Chapman, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

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