Sytner Group - Bentley Leicester Reviews 

251
TrustScore 4.5 out of 5

4.6

Watermead Business Park,Syston, LE7 1PF Leicester, GB


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Rated 1 out of 5 stars

My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more

Rated 5 out of 5 stars

A warm welcome and no waiting to meet the workshop head. The work was completed to time and is of a cery professional standard.

Company replied

Rated 5 out of 5 stars

I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more

Company replied

Rated 5 out of 5 stars

2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom

  • 0116 367 2232

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

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4.6

All reviews

(251)

12,144 reviews in the last 12 months

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Rated 5 out of 5 stars

I have recently completed a review on…

I have recently completed a review on the purchase of my Bentley. The service I have received from David Addison and Rob Watson has been outstanding. The whole process was relatively effortless from my perspective and I would allocate 6/5 if I could.

March 14, 2022
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review about Rob and David - they will be delighted to read this! Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Sytner at Bentley is without doubt the…

Sytner at Bentley is without doubt the best service I have received from any other vehicle franchise, including Sytner at Porsche and Sytner at BMW (although at the time Sytner BMW they were also pretty good.)
Top marks for Bentley Leicester - Thanks !

March 2, 2022
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Richard, Thank you for your 5 star review and comments about your recently experience. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

A really great aftersales team

A really great aftersales team, they show me again and again that nothing is too much for them!

Adam arranged a convenient collection of my Lamborghini Aventador by a very nice and professional logistics company. The servicing team carried out a major service and Martyn Ray communicated everything well... Very impressive team performance... Thanks again

February 10, 2022
Unprompted review
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Reply from Sytner Group - Bentley Leicester

Dear Lewis, thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

There was no effort at all in Booking…

There was no effort at all in Booking the vehicle in for a service

Lady on the phone. Arrange the car to be picked up and delivered back

Which it was on time and all serviced no problems at all

And the car was cleaned

Thank you for excellent service

Regards

Kevin Pickering

January 26, 2022
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Reply from Sytner Group - Bentley Leicester

Dear Mr Pickering , Thank you for your 5 star review and comments. Zoe will be delighted to read your feedback! Thank you for your continued loyalty. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Happy customer

Excellent service. I was surprised at the amount of prestige vehicles they had in the showroom. Ted the salesman was very attentive and did his best to ensure a good sale. The after sales care was good & Ted did his best to ensure the issues with my vehicle were sorted.
The other sales rep & team were also professional & polite.
I would definitely buy from syther again and yes I'd recommend.

January 26, 2022
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Great service as always

Great service as always. The service team went above and beyond to meet my needs and requirements. Special thanks to Adam.

January 18, 2022
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Reply from Sytner Group - Bentley Leicester

Dear Mr Zubair, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Car Purchase

First car purchase from this company and the experience was first class from all aspects.
Great care , advice and attention offered by Tim Reed and David Addison.
What was promised was delivered with great backup behind it and totally relaxed to follow good recommendations.

January 11, 2022
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Reply from Sytner Group - Bentley Leicester

Dear Mr B, Thank you for your 5 star review and comments. I will ensure both Tim and David receive a copy of your comments as they will be delighted to read this. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Brilliant service as ever.

Brilliant service as ever.
Sam Womack in particular and Tim have been exceptional.

The best service I have had from any main car dealer. Keep up the exemplary work!
You have found a customer for life in us.

Nick & Alisha Lally

December 29, 2021
Rated 5 out of 5 stars

Excellent service as usual many thanks…

Excellent service as usual many thanks to James Horn and the service team

December 18, 2021
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Reply from Sytner Group - Bentley Leicester

Dear Mr Nora, Thank you for the 5 star review and comments. I will ensure James receives a copy of your feedback as he will be delighted to read this. Kind Regards Sean Cook Head of Business

Rated 2 out of 5 stars

Still awaiting Key,Tracking info,First…

Still awaiting Key,Tracking info,First aid kit.& repair to door card

October 29, 2021
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Reply from Sytner Group - Bentley Leicester

Dear Mrs Fotheringham, Thank you for your review. We value all feedback and your comments will be discussed with the team. I believe all items have since been resolved, however please do not hesitate to contact me if I could be of any further assistance. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Great experience

Dealt with Jason Wilcock who was brilliant. Agreed on a price I was happy with on the phone and he stuck to that price after viewing the vehicle.

Was a pleasure doing business with you Jay.

October 7, 2021
Unprompted review
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Reply from Sytner Group - Bentley Leicester

Dear Mr Henney, Thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

I am extremely impressed with service…

I am extremely impressed with service offered. My car was collected , for service, on time as agreed and was update on the progress of the service & care delivered back at the agreed time.
I'm very impressed by the professionalism of service department in particular, Adam . Hence, the 5 star rating.

September 28, 2021
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Dr Pawar, Thank you for your 5 star review and especially the comments regarding Adam - I will be sure to pass them on to him and the team. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

5 star service omar Abdulle was very…

5 star service omar Abdulle was very helpful the whole experience was trouble free

September 20, 2021
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Dom Thank you for your 5 star review. Kind Regards Bentley Leicester

Rated 5 out of 5 stars

First class service

First class service
Craig was friendly and helpful in getting us a fair price for the car.
The sale was straightforward with no hidden costs and money in our bank the same day.

September 17, 2021
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Ms Harding, Thank you for your 5 star review and comments. Kind Regards Team Bentley Leicester

Rated 5 out of 5 stars

I purchase a bentley from Sam Womack

I purchase a bentley from Sam Womack , he was very helpful , always came back to me with any queries , and represented sytner very well ,

Regards

Daniel Fletcher

August 3, 2021
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Fletcher, Thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Lambourghini Leicester

Superb service.Cannot fault it.I live in the South of England and send my car to be serviced here

June 24, 2021
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Kevin, Thank you for your 5 star review and comments. We look forward to assisting again in the future. Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars

Excellent service

June 3, 2021
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Grant- Salmon, Thank you for your 5 star review! Kind Regards Sean Cook Head of Business

Rated 5 out of 5 stars
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Terry, Thank you for the 5 star review and comments. Kind Regards Sean Cook Head of Business

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