Disappointed. None stop issues with the car since purchase. The vehicle has been in and out of the Leicester showroom ever since I bought it. It has done circa 1,500 miles and the recent issue saw it... See more
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David Addison and Rob Watson have been very helpful. From the first contact David was very pleasant and helpful. He prepared the car for me to test drive at short notice. On seeing the car Da... See more
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I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more
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Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom
- 0116 367 2232
4.6
Excellent
248 reviews
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Disappointed
Disappointed. None stop issues with the car since purchase. The vehicle has been in and out of the Leicester showroom ever since I bought it. It has done circa 1,500 miles and the recent issue saw it out of action for 2 weeks with a gearbox malfunction; albeit there was no definitive diagnosis as to why the car had the problem in the first place!!
June 1, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Simon, I am sorry to hear you have had some concerns with your car and thank you for your time on the phone - we are working hard to resolve the concerns and Rob and I will remain in touch. Kind regards, Sean Cook. Managing Director
Returned the car with 60miles in tank…
Returned the car with 60miles in tank and 1% in battery
June 25, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Andy, My apolgies for the lack of fuel in your car and thank you for your time on the phone. I will of course feed this back to the team. Kind regards, Sean Cook. Managing Director
Reply from Sytner Group - Bentley Leicester
Dear TS, Thank you for taking the time to leave us a 5 star review. We appreciate your feedback and look forward to welcoming you back to Bentley Leicester soon. Kind Regards - Managing Director.
Very helpful and informative
David Addison and Rob Watson have been very helpful.
From the first contact David was very pleasant and helpful.
He prepared the car for me to test drive at short notice.
On seeing the car David was open and honest.
He did not rush me in any way and listened to my needs.
The showroom was amazing and the reception staff were very friendly.
Rob was very helpful and clear with his part of the sale.
To summarise the staff make a great team and give excellent customer service.
May 21, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Dr Jaffri, thank you for your 5 star review and your kind words for David and Rob. It is great to hear that David and the team provided an excellent service. We look forward to welcoming you back to the showroom again soon. Kind Regards - Sean Cook, Managing Director.
Sytner Leicester’s customer service is…
Sytner Leicester’s customer service is exemplary. Helped me with all aspects and went above and beyond. Their sales and service departments are both excellent. Kimberley and Sophie were excellent.
April 30, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Pilbeam, thank you for your 5 star review. We are thrilled to hear that both our sales and service department exceeded our expectations and that Kimberley and Sophie provided great service. We look forward to welcoming you again soon. Kind Regards - Sean Cook - Managing Director.
★★★★★
★★★★★
I recently had my Bentley Bentayga V8S repaired through Bentley Leicester following accident damage, and I can honestly say the service and final result were outstanding from start to finish.
The quality of the repair was exceptional, completed to the standard you would expect from Bentley. The attention to detail, fit and finish, and overall workmanship were first class. On collection, the vehicle was presented in immaculate handover condition — beautifully valeted, gleaming throughout, and looking exactly as it should. It was a pleasure to see it returned in such superb order.
A special thank you to Paul aka Bob in the workshop, who took the time to speak with me directly as a technician, explaining what was being done and how it was being done. That level of transparency and care was greatly appreciated and gave real confidence that the car was in expert hands.
Thank you also to Sophie and Adam in the service department for arranging everything, booking the car in, and keeping me updated on progress throughout the process. Their professionalism and support made the whole experience smooth and stress-free.
Outstanding service throughout from everyone involved. A credit to the Bentley brand, and I would have no hesitation in recommending Bentley Leicester.
April 28, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Clifford, Thank you for your very detailed 5 star review. I am delighted that the team looked after you so well and thank you for recognising the individual performances as well - it means a lot to our colleagues when they receive this type of recognition. Kind regards, Sean - Managing Director
A thoroughly enjoyable experience.
I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest.
He personally drove me to the station so that I could go home and even offered to take me home, I declined his kind offer.
He is a credit to the Sytner business.
April 15, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Robertson, thank you for your 5 star review and your fantastic feedback for Alex. We're thrilled to hear that Alex gave you a fantastic experience and we will be sure to pass on your kind words. We look forward to welcoming you back to our showroom again soon. Kind Regards, Sean Cook - Managing Director.
Excellent thank you
Excellent thank you! Brilliant service thank you for the whole process of booking, reception, service handling and service itself. Thank you all to Zoe, Steve, Victoria and Alec - very much appreciated. KR Simon
April 9, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Simon, thank you for taking the time to leave a 5 star review. We're glad to hear that you received fantastic service from Zoe, Steve, Victoria, Alex and all of the Bentley Leicester team. We look forward to welcoming you back to Bentley Leicester on your next visit. Kind Regards, Sean Cook - Managing Director.
Service team fantastic
Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you want top notch customer service from sales to service then use these guys.
March 26, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Taylor, thank you for your 5 star review and kind words. We're delighted to hear that Adam, Steve and the team provided exceptional service and we look forward to welcoming you back to Bentley Leicester again soon. Kind Regards, Sean Cook - Managing Director
The staff are amazing
The staff are amazing, so polite, friendly and understanding of my needs.
Reception, Sophie who dealt with me and Bob (technician) understood all that was needed and resolved perfectly.
March 12, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Jackson, thank you for your kind words. We’re delighted Sophie, Bob and the Reception Team provided excellent service and met your needs so well. Your feedback is truly appreciated by the entire team. Kind Regards, Bentley Leicester
Excellent pre sale experience and even…
Excellent pre sale experience and even better after sale care
February 16, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Ian, Thank you for your 5 star review and comments. I am very pleased to hear that you were impressed with the standard of service at Bentley Leicester. We look forward to welcoming you back to the dealership again soon. Kind Regards Sean Cook - Managing Director
Very good communication
February 26, 2026
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear John, Thank you very much for your kind words and for taking the time to leave us a 5-star review. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, Sean Cook - Managing Director
Reply from Sytner Group - Bentley Leicester
Dear Mr. Singh, Thank you for your 5 star review and comments about Sophie. We look forward to welcoming you back to the dealership again soon. Kind Regards Sean Cook - Managing Director
Reply from Sytner Group - Bentley Leicester
Dear Mr Addison, thank you for taking the time to leave us a 5 star review. Kind Regards, Sean Cook - Managing Director
Extremely professional service from…
Extremely professional service from Steve in service department, took extra steps and returned my vehicle as I could not collect it. Service was seamless and would highly recommend
November 14, 2025
Reply from Sytner Group - Bentley Leicester
Dear Mr. Bhalla, thank you for your 5 star review. I am pleased to hear that you had an excellent experience with us. Steve will be delighted to see your kind words. Kind Regards, Sean Cook - Managing Director.
Great communication
Great communication, always helpful and kept updated by Sophie thank you
October 3, 2025
Reply from Sytner Group - Bentley Leicester
Dear John, thank you for your 5 star review. I am pleased to hear that you had an excellent experience with us. Sophie will be delighted to see your kind words. Kind Regards, Sean Cook - Managing Director.
Adam was brilliant
Adam was brilliant, picked the car up, kept me in the loop with everything. Super service.
September 26, 2025
Reply from Sytner Group - Bentley Leicester
Thank you for your 5 star review and comments about Adam. Kind Regards Sean Cook Managing Director
Reply from Sytner Group - Bentley Leicester
Dear Mr. Wright, Thank you for your 5 star review. I am delighted to hear you had an excellent experience at Bentley Leicester. Kind Regards Sean Cook Managing Director
Find all the staff to be very helpfull…
Find all the staff to be very helpfull and polite
a pleasure to deal with
August 5, 2025
Reply from Sytner Group - Bentley Leicester
Dear Mr Mugford, Thank you for your 5 star review and comments . Kind Regards Sean Cook Managing Director
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